2000 12 The Computer Paper - BC Edition by The Computer Paper

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QRPIIN'PAPER Canada's Computer Information Source

BC EDITION DECEMBER2000

Oa ~ Be your own Big Brother Webcanu allow you to wotch or be notched

60 Taking photo film on a pixel ride Usabil ity glitches mar tip's versatile scanner

116 Office Suite Training: Screenshots 116 JavaTutorials: Part4 Javabeightbasic dotatypes 125 Canadianonline university woos U.K. students

66 How handy! TCPLob!ootrs at hondheld computers WindowsCE/Pocket PC-based handhelds survey 72 Palm, Psion and other handhelds sunrey

124 Adverl ising Index 122 Marketplace

112 Dazzling the video crowd, sort of Putting Dazzle's latest through its paces 6 From the Editor 8 Letters

78 Apple News: Apple previews QuickTime 5.0 78 Corel gets Microsoft money

12 What's New

32 Gift ideas for the Linux geek 28 Giftsforsmallbusiness operators 59 Softwareforthe executive who has everything 46 An encycl opedia in every stocking 54 La plume de ma tante Microsoft Encarta delivers introduction to French

100 Move over wireless carriers! Comingsoon: broadband mobile Internetservice 106 Original Digital Divas prevail in name dispute 100 Two-way massaging grows up 107 Press council ratlfies newsmarkup language

108 Lycosvoice portalrecognizes speech

44 Mac wish list 2000 56 Digital camera buying tips 110 Two very sweet digicam offerings from Canon 59 How to process those Christmasm orningpica 94 DVD for Christmas? 108 Microsof t SideWinder Force Feedback Wheel

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84 Is anybody there? iyeb vendors' service iags behind expectations 84 Totally Wired: Part 1 E-commercefuture: integigent, networked 84 Microsoft ,Compaq, Intelback startups 96 Brainbanx.corn brokers Web talent 98 Canadian firms lead in IT improvement plans 99 Retail Council ensures URdigitally enabled 99 E-businesschanging the rules,analystsays

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wwwcanadacompuiescom THE COMPUTERPAPER KEDITION DECEMBER2000 S

Will you buy gifts online this year> year ago, many pundits were predicting that e-tailing would a huge force during the fI 2000 gift-buying season. Bricks and mortar retailers that did not have an e-commerce capability were told to beware —they would surely be pummded by the invading horde of dotcom merchants. What a dif ference a year makes. First, there was a general dot-corn meltdown mid-year (blame it on that darn bubble-bursting reality called revenue generation) then reports started tridding in that some of the darlings of the new

Internet access. About 60 percent of Canadian households have a PC at home, but less than half of that group bas Internet access.But just a minute, you might say: E-commerce is not about doing business locally, regionally or even nationally. It's about having access to a global market.

I think that any bricks and mortar

retail businesspanicking becauseit doesn' thave an e-tailing strategy in plac e shouldtakea seltzerand a deep breath...

economywere running on empty, having blown the IPO wad. A retail e-conunerce report commissioned by Microsoft Canada earlier this fall pulled the reins a litde tighter on the previously unbridled optimism toward e-commerce about the bags of cash to be made simply by listing some merchandise on aWeb site and adding a shopping cart.C anadian businesses, it seems, were in no hurry to jump into the e-commerce

a spill'y new suit. Historically, mail-order retailing has not bmn nearly as successful in Canada as it has south of the border. In the U.S.. there was a thriving mail-order economy with small and big businessesselling everything from shirts to music long before the Internet — or personal computers, for that matter«ame along.If you are a Canadian of a certain generation, the Eatonsand Sears catalogues were partofyour growing up,but those are just two Canadian examples compared to the scores of mail-order catalogues that were available to American con-

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sion to its existing business. If that plan makes sense, the Internet will i ntroduce all kinds of elliciencies into the

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ludicrous prospect, then an Internet store may be too. There are, of course. many other ways a business can use the Internet to improve its existing activities, from marketing to customer service. The biggest promise is the

In fac4 Canadian retailers, especially those selling specialthreat They could always have trial setting up a Canadian mail-order division (and some did) to serve a re)atively small

market of Canadian consumerswho liked shopping that way. But the big barrier to success was that those Canadians who liked to shop by mail order already bdieved that the selection — and. usually, the price —was bauer across the line. With e-taiTing, you have an even smaller pie of Canadians with a penchant for mail-order shopping who also have

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ized product lines, often saw U.S.mail order as their biggest

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Best of the season to you, David Tanaka, Editor

business case for adding a mail-order or catalogue divi-

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ization underwent some change this year, but what didn' t changewas the constant feedback I' rom you,our readers.The feedback tells us that you are reading us. and for a publication, that's a tremendous reward.

process simpler. Dell Computer is a case in point. It was already a successful mail-order computer company with an international outlook, and was able to use the Internet to improve aB the things it was already doing. I think that any bricks and mortar retail business panicking because it doesn't have an e-tailing strategy in place should take a seltzer and a deep breath, then try to build a

of business-to-consumer e-commerce issimply mail order in

advert iserswhosupportedusduring thepastyear.Ourorgan-

Internet will only help by making tbe shopping and buying

At the business-to-consumer retaiTing leveL this shouldn' t be too surprising on some mgection. When you switch on the Internet and try to set up shop there, what do you have? Much

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On behalf of everyone at The Computer Paper, I would like to extend the best of the season to our readers, and to our

For a company that already hss a global outlook the

fray.

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hands is a fundamental requirement. You' ve got to get that part right, whether selling goods face to face or online. As we get into the shopping season, more of us will consider buying something online, I know I will. But I went to the mall at the end of October, just when the Christmas decorations were being installed. And I have to admit, I found the red bows, tinsel and goofy Santas a cheerful sight. In the coming weeks, I' ll complain as loudly as anyone about the crass commercialism of it all, and about the cmwded stores. But I'U be out there. jostling with you for that perfect gift. For better or worse, the bricks and mortar shulge is still part of the seasonal experience.

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ripped off by this common procedure. The examples of piracy on the Internet reveal

the answer must be, yes! Is this just a lack of

applying "newspeak" to the 21st century.

I was certainly pleased to read an artide

ethics and manners or is it criminal behav-

indicating that The CeiwpurerPaper has tbe

that the pmblem is a widespread lack of sim-

iollrr

In the present controversy of music downloading on the Net, the perpetrators are not

courageto tadde the complex and dangerous maner of copyright (" Copyright talies a

ple ethics. Randal Davis, of MIT, was quoted: "Technology basdrastically lowered the bar-

RichardStafl man, "a proponent ofthe&ee

just copying for "&iends"but are sending the

software movement," has a anarchist's view

copyrighted material to thousands of total

of the problem. He apparentl y does not

strangers. Mr. Sta fl man daims to have given away

beating on Net," November issue). However, I disagree with almost afl tbe opinions reported in the artide. Your writer, Tom Venetis, described the

riers to infringement." If he means that it' s

now easy tosteal with impunity, then he's, of course, absolutely right—just as it might be

problem in a nutshelL He wrote (regarding

easy to walk out of a music store with a

the Napster situation and the widespread

sharing of music): "...they simply download

handfulofCDs ifone could be sure ofnot being caught. Would the computer genera-

it onto a PC — without ever having to pay a cent to the copyright holder." Only an idiot would not realize that someone is being

chance of punishment? Judgbtg &om the behaviour of thousands of Napster addicts,

tion do that if there were absolutely no

agree with the idea that in order to make money, you must restrict people's rights to

copy the work and send it to friends. He's quotmL "Just because a person is willing to work hard, does not entitle them to take away your freedom." Sy that he means your (our) "&eedom" to steal. How can copying an artistic work against the author's wishes be considered a "freedom?" Mr. Staflman is

programs that he's written that were "years of work" He and afl other authors. composers and artists certainly have that right, but none of them can justify the theft of intellectual property &om the other authors, composers, and artists who want to be more

protective of their labours. George Dunbar

I'm not going to take It any moro v v

I i nfer from Sean Carruthers" artide "Windows or another OS flavour" (seeTCP October) that he is resigned to frequent crashes and instability in his Windows 98 OS. Not only does my system crash in the same manner, but manages to cut olf my printer at the same time, even after reloading the printer driver. This situation has gone on far too long. Microsoft counts on the users of its operating systems to be meek, placid, accepting and uncomplaining. My solution? Refuse to buy any further "new and improved" OSes. Millions of copies of a newly released OS gathering dust on store shelves should catch someone's attention. So&ware developers certainly won't write code for an unpopular OS. At present, we are being enticed by 4 "bigger and better" OS &om Microsoft, the Me IMiflennium Editionj. This edition will be no different from Microsoft's previous OSes. There will be interminable upgrades, downloads, and patches to flx bugs, virus portals, and other assorted faults. I say, leave

it on the shelf. I fervently hope that Linux becomes more snd more mainstream, I'U certainly jump on that bandwagon.

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Warren Ngo Palm rnlest I' ve read too many articles in The Computer

Paper(and elsewhere in the "&eebie" press)

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by uninformed journalists on Palm computers. For example, in Jacques Surveyer's arti«le in the August issue "Pocket PC a third time charm" he didn't even get the memory

specs right for the Palm models. So here goes —a typical day in the life of my "limited" Palm... 630 amPsimoack alarmwakesme. 695 sm HM5yacasd Avsstco (?ice) anise yyeb browser picksapdwhnvs. 7:50 amHat5yacwaha?Ice pc to kobuNotes. 795 amCheck Calendar sndToDosiai thedsy. 8:00 smMeebsz. yydteminutesmtb Giatitd inPalm emsi1spp. Natyping bsndwatiea notesi 8:40 amTouchup minutes, Hat5ysc snd sendjust three miauiesafter ead of meebat! 9:00 smPull up istesi stats inQuicksbeet spreadsheet and reviewwith hoss.5et newtargets, showbossiesvks ia Quick<bait 9:30 smFire up ProjedtRHsnd, s ivll-featured piojed managermih real Gsm dure that syncswith Micmmt Piajed Reviewprogresswtb bass 9:45 amHsuyacbackat desk. Qvi<ksbeet updatesErcd, Projed@HandupdatesM5Project Email both new files to boss. 10:00 amCotee break. ReadnewsinAvsnlco, read email, showcavmikers family photos in AlbumTaCo

(iree).

S DECEMBER 2000 THE COMPUTERPAPER BCEDnlON wwwmiudscompvus.mm

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< LETTERS > Bmnms Continuedfrom page 0 11:43amBackat desk I fire up MapBlast onAvantOo and put in anaddressand Hotsync Minutes later I havea map and derailed dnwngdirections to asupplier. 12;13 pmRaya few handsof FreeCell. Plug inmodern surf on Proxrvveb(hee), get updated companypage,lire up Prom-mail (free) to checkmy pmonal home email, Fire upCO I (Iree) to <etch upmth my onlmebuddus. Fire upPalmlRCto chal on mylave IRCchannel. 100 pmCheckvoice mail, jot phonemessagesin Diddlebug(free) sel alarm for one message. 130 pmLowe tovmt asupplier follomng diie<fions fram Mapglast.Ducusscontract details andmakenotes m MemoPad.Bosscalls, wants details to send tolegal depanmeot.Supplrets fax udown, plug inmodem, connect andsendMemoPadconlra<t dalai!s using HandFax. 3:00 pmConduct presentation using Slidefihow Commander to remotely IRcontrol my Powerpomt presentaaonwhile refemngto speaker notes in 35C 4:00pm Rerumto offic. Hotfiync to updateLotus Notes. Set rzr newmeeungsand ToDo'sfor following day. 450 pm Pull upexpemeZemsfrom Palmto Exceland pnnt expensestatement. 6$$pm Arnve home and Hotfi yncto updateOugocdc Wgehasupdated the shopping list in MemoPadand son's football pracacefor 6:30pm While at pracfice Iuse Takenoteword pro<mamand integrated Ihesaums WordSleulh Io wnteths leger. iogn pm Catchthe Ty news.Can't find the remote. No problem IhaveOmniRemote on the Palm. I I:00 pmOif to bed. Wife sleeping Lights out No problem, with IhePalm'sbadlight, I canread one of Ihe grousands of ireee.tens of dassic Izeralure without dislurbfng

anyon e Yes it really is too bad the Palm is just a pricey. limited use electronic organizer instead of a real computer like WmdowsCE or Pocket PC [device[! I' ll challenge any Windows CE/Pocket PC user arry day and I' ll

run circles around them! Why does the Palm hold 70 percent of the market? It's fast, simple and can accomplish

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in as lin)e as 2 MB of memory anda 16MHz processor what a Windows CE or Pocket PC needs 8 MB and a 133 MHz-plus processor to do! Why? Pocket PC (Microsoft's third try!) is still to much memory overhead and screen clutter on a small handheld! Consider also that there are thousands of software

[applications[ for the Palm versusonly hundreds for WindowsCE/Pocket PC! For even more potential, check out the Handspring Visor at http//www.handspnng.corn

and the Springboard expansion technology. I'm also tired of reading about how hard Gra6tti is to learn. My nine-year-old son entered 10 friends' names and phone numbers into my Palm after only 6ve minutm of instruction. He made infrequent references to the Graf'Bttf chart! I rest my case. Brian Stavert

Aneghsp 1 flnthnus $$ gtmumtp Mp Good article that Sean [Carruthers[ wrote (see"Tune it up for performance," October issue). I avoid, at ag costs, the dreaded System Tray devils that get installed there. One good tool I am surprised Sean didn' t mention is included in Windows 98 and Me: MSCONFIG.EXE. (Sorry Windows 95 users,

you' ll have to copy the Ble from a Windows 98 or Me machine or follow Sean'sguideline ). From there you can prune tbe culprits with a few quick dicks as weg as some that you may not be aware of in the Startup Tab of mscon6g. I hke it better than sysedit. You

bilethese are free software,by buying the CDROM version, you will be saving your giftee a long download, and giving a backup of the application, as well. These tools have been recommended before but are so good, we have to recommend them again: • Sun'sStar Oflice 5.2, hl tp//wwwsun.corn,$60, comes on CD, with documentation, and is a real bargain. This office suite can read and write Microsoft Office format files including Word, Excel and PowerPoint, and adds its own nifty features and capabilities. And now programmers can get the source code and see how it is done. This is great software for free. Copernic's Copernic 2000 Plus, hnp://www.copernic.<om,$60, is a metasearchengine par excellence. Copernic allows you to look up ideas through about a dozen different search engines. Copernic has more than 500 groupings of enginesand searches.You also get a copy of the Copernic Shopper, which allows

you to look up the best price on dozens of sites for many online goods. Lech's luke 3.56. htlp//www.idnet.corn/downloads,free, is a juke box for audio or video that allows you to create, play, and exchange albums. ACDSystem's ACDSee 3.1, hsp//www.acdnet.<om.$96, is an image browser and viewer that allows you to drag and drop thumbnail-size images from an album into programs that accept images, like Word. Photoshop, PhotoPaint, Pagemaker, Quark, Front Page, GoLive, and more. Lots of extras. — Jacques Surveyar

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can get to it by typing mscongg Bum the "run" dialogue in the start menu. Larry Charteris

anon's new line of CenoScsnv flatbed scanners is stylish and ttrin, some almost as thin as the height of e tennis. But it's what'sin that makes them really exceptional. All feature 42-bit input capability.allowing

them to recognize over 4 trillion possible colours fcr richer, mars robust scans. Their opficul resolution ranges from 300 x 600 dpi tc 1200 x 2400 dpi and models are available with either s USI3 cr parallel interface. There are even models tc accommodate fi lm scanning and others with Canon's unique Z-Ud™ Expansion Top foreasy scanning

cf bulky metmisls. CancScsn scanners —giving ycu the power tc dc sc much more. That's Canon Krrcw Hcw,

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says,allows users to experience the sound qualit y of a telephone. Len Landi, USR's product line manager, said the Internet Call Nodem is the first of

several US Robotics products designed to make the Internet experience less intrusive and mare user-friendly.

Whereavailable,the new USR modem suPportsextended telephony features such as

Call Waiting and Caller ID, supporting these fadlities on waiting calls while a user is online to the Internet. The Internet Call modem willcost US599.95. —Newsbytes

tfS Robotics aldus again

ny carri er,and asthe name implies,supports

ROLLING MEADOWS, IlL— Just because 3Com

Internettelephony functions as well as the

acquired US Robotics (htp//wwwusrcom) then pulledout of modems, ditching the compa-

more usual datacomms facilities. The PG modem supportsthe NetZPhone

ny'sname in the process, doesn't mean it is

VoIP service and, US Robotics says, aR

dead. The name and factory resources have been acquired by severalof its senior stafF and a new series of modems has been launched.

Internet telephony call s routed via the modem to standard phone numbers in

Modem, is now shipping, and others are in the pipeline.The new modem was co-devel-

Canada and the U.S. are free. With the new modem, users can avoid the need to use their PCs microphone and speakersto make Internet telephony calls. Instead,they can use a phone connected to the USR modem, and dialtheir Net2Phone

oped withNetZPhone, the Internet telepho-

calls using their standard keypad. This, USR

The first modem from the newly independent company, the 96Kbps Internet Call

30.000 situs sign on to Cllchgitslh

Palm handhelddevice and a ceUuhr phone, MobileAria co-founder Tom O'Gare said. The service will be available in the second quarter of 2001. The service provides voice-activated wirelessInternet access to email, news, weather. stock quotes, f l ight i nformation, directions/routing and traffic information, and to sychronize data with a desktop PC. Voice

playbackgoes through the «ar's audio system, and all content can be stored on board. O'Garesaid. The company aims to expand its service to i n clude streaming audio and video, mobile commerce, stock trading, rich massagingand more location-based services. —Newsbytes

NEWARK, N.J.— Internet telephony carrier

Net2Phone (hlip://wxw.netzphone.com), said its fledgling e-commerce division has seen more than 30,000 Web sites sign up to its

Pnjllllrn navolls holiday Ilnonp fujiPhoto film Canada Inc.hasannounced a digital photography focus to its offerings for

Click2Talk service since it was launched in

the 2000 Christmas gift-buying market.

June. Under the Click2Talk deal, Web site operators can instaU a simple set of HTML routines on their site, allowing users to place voicecallsacross the Internet. Once thisis done, users of the site can

One of Fujifilm's principal consumer digital camera offerings in Canada is the FinePix 4 0 r

placePC-to-phone calls to a given U.K. or Australian phone number on demand. For

personal Web sites, the carrier said, it means that friends and family can make calls to

people free of charge.

Intel unleasheswireless peripherals ntel Corp. has introduced a family of wimless PC peripherals for the home PCenvironment. Calledthe IntelWimlessSeries,the lineup includes a gamepad, mouse, and keyboard.Atthe heart of the lineup is the base station, which allows usen to connect up to eight Intel wirelessdevices to their PC. Today, adding wireless devices to your home PCcan mean instating multiple receivers, with

eachmceiversupporting one ortwo devices atbest, Don Whiteside,generalmanagerofthe Intel Connected Products Division, stated in a press release. Our family of pmducts is designed to connectto a single base stafi on,leaving the option for consumers to expand their PC and

Inter netexperience withoutcmating atangle ofmessy cords. Intelsaysthe devices allow PC users to stand up orwalk around "without breaking the flow

ofwork orplay."And withthegamepad userscan getphysicallyinvolvedinthegame without trip ping overwires." Up to fourgamepads can be linked to the base station simultaneously.

Neet tho gasagy

Intelsays the base station utilizes a sophisticated radio fre-

quency technology, and connects to a PC via USB.Setup mqrdres installation of I ntel Wireless

Series Software, after which usen

Click2Talk is billed as a few simple lines of HTML embedded into a Web site. By clicking

modeL With an estimated street price of about 5999, the FinePix 40i can capture

on the Click2Talk icon, a visitor inifiates a

both high-resolution (up to 4.3 megapixels) digital still images. or up to 80 seconds of

call via their PC directly to a speciyged phone number. Since the HTML code is assodated with a speci rfi ic telephone number that the Web site operator selects, a customer visiting a site can click o n t h e ClickZTalk icon a nd Net2Phone'snew Java applet initiates a free

phone call from their PC.

pingand viewing picturesand zoom control, as well as MP3 playback.

The successof Cfickzfatk in the U.S. has prompted Net2Phone to expand the avail -

Like other Fujifilm digital cameras, the 40i comes with a USB port for fast, simple

ability of the product fully to Canada, the

image transfer, and the camera supports

U.K. and Australia. Click2Talk calls are free, with voice calls being routed from the Web host's site across the Net to the regular phone line in the relevant countries free of charge.

removable Smartfiedia memory cards. It also comes bundled with Adobe Activeghare

—ryewsbytes Dulphl, Palea dovolop uelswtass anto

or keyboanl, Uwn pass a button

onthe base station.Thebasestationhas lightsthat notify users

image edit ing software, and ReaLTukebox MP3/digital audio software. Other cameras in Fujifilm Canada's holiday

lineup include: • FinePix 4900 ZOOM 4.3 megapixel digital camera, with 6x optical zoom, for about $1,499. • FinePix 1300, 1.3 megapixel, entry-level camera. for about $445. • FinePix 1200, 2.1 megapixel mid-range

camera. with 8 NB Smart Media removable memory card,for about $799, plus a 5100 mail-in rebate.

of the system's battery, connection, and acbvity status.

htefs WhalessSwiss(dodnelse, frum hfi) mouse,basesh. The gamepad hasa fut set of fion,gamepadasdkefbsswL

controls including a dimctionatpad,six progmmmable action buttons,two triggers,and a shift button that doublesthe functionality of the buttons and triggers. The included Gamepad Profile Editor and Profile Activator Soitwam lets users customize up to 28 moves. TheWfmless Seri es keyboard featuresa pahn-mst that folds neatly into the body ofthe keyboardfor typing away from the desk. The keyboard includes four instant access buttons— to launch Internet access or other applications —and has multimedia controls, inchding CD volume andtracking, and system audio. Roundingout the seriesisthe mouse, which incWdes a scrog feature and can be used in both

AVI digital video, with sound. As well ,the 40i can store downloaded NP3 audio files. and play them back with the help of a tethered (cable-connected) remote controL The remote can be used for snap-

—CenodeComputes.corn ttonoyraolt ships aeleulass Mat dovics r 4.

MINNEAPOLIS. Minn.— Home-gadget maker HoneyweH InternationalInc. (hrlp://www.honeywell.corn/yourhome/) has joined the wave of portable wireless developers with the release of its WebPad Internet access device. The company'skeyboard-optional WebPad, which is about the size of an Etch-A-Sketch,

can be held like a book, or propped on its

left and right hands.

Connnued on page14

Systssa ssspsharnonts To use the Intel Wireless Series products, users need a PCwith a minimum of Windows 98 or Me, a CD-ROM dri ve,and an available USB port.The gamepad and mouse each requirethree AAA batteries, while the keyboani mquims thme AA batteries. The base station has a suggested mtailpri ce ofUS$59.99; the mouse is priced at US539.99; the keyboard at US$79.99; and the gamepad at US$64.99. Bundles are also available for

US$179.99 (basestation, mouse, and keyboard) or US$109 (base station and mouseonly). Intel is offering US530 rebatesforboth bundles,and a US$20 rebate forthe base station untilMarch 30. —Megan Johnston tg DECEMBER 1000 THE COMPUTERPAPER K EDITION wwwrxxadnnmpvres.mm

NEW YORK —Delphi Automotive Systems ( hlip://www.delphiauro.com) and P al m I n c . (hnp://www.paim.com) have created a new com-

pany, MobileAria Inc.. to develop a handsfree, voice-activated mobile wireless service for motor vehicles. T he subscription-based service will b e

available in new cars. as well as vehicles equipped with the Delphi Communiport NPC (mobile productivity centre, pictured), the

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•

< NEW 8 N O T A B L Ea WbuA New Coarinaed/rom page12 own vertical stand. Users can surf wirelessly as long as the device is within 45 m (150 ft.)ofthe base station that links the device to the Internet. Honeywell said that a single base station — which is l i nked t o a n a lways-on Internetsource such as a cable or DSL service— can serve up to eight WebPads. The wireless link to the base station supports data-tr ansfer speeds of up to 1.5 Mbps, fast enough for typical cable modem or DSL Internetconnections. The US$995 WebPad is based on the Geode

WebPad reference design from National Semiconductor Corp. Other companies that have announced plans to launch Geode WebPad-based products include U.S.-based Viewgonic and Asian PC manufacturers Quanta and Proview. Honeywell said its WebPad weighs less than 1.35 kg (3 lb.) and measures 2.54 cm (1 in.) think. The machine uses Microsoft's Windows CE operating system and comes with Internet Explorer Web browser. Users can navigate and enter information using the 10-inch touch-screen display, or attach a keyboard or mouse to the device's USB

s .

•

•sad.

Pos t.

Honeywell said the device aiso works with its home-automation technology, allowing the WebPad to become a control centre for setting room temperatures, lighting, and security devices. — Hswsbytss

Stets uuvells Audrey SANTA CLARA, Calif. — Also entering the crowded Internet appliance marketplace recently,was 3Com Corp., with a new prod-

uct called Audrey. Eric Benhamou, 3Com's chairman and chiefexecutive officer, said, "Audrey marks 3Com's entrance into a virtually untapped

high-growthconsumer marketand represents 3Com's strategic focus on providing radical

simplidty to the consumer. Audrey is the first in 3Com'splanned Ergo line of what it calls "lifestyle-centered connected appli ances, The company said

' I I

Audrey off ers one-touch access to email, •

Internet channels, a household calendar, addressbook,and Palm Hotgync technology.

•

Audrey works with multiple Internet senrice I

•

providers (ISPs), and, according to SCom, allowsusers information access.communication, and organization. The device comes with pre-s elected

•

Internet content that can be accessed by •

•

turninga channelselector knob. Audrey has five basic channels built-in: news comes from ABCNEWS.co rn; weather comes from AccuWeather.corn; sports is delivered by ESPN.corn; stock quotes and other financial news can befound on CBSMarketWatch.corn; and entertainment info is available on Mr. Showbiz. The basic channels can be customized to bring specialized information like local weatheror specific stock quotes.Users will also be able to select additional channels that offer specific e-commerce opportuni-

•

ties.

According to 3Com, email on Audrey will be quick and easy, and accessible by presslrlg

the

sauIa"

•

'224

XEROx

Mailbutton on the screen. Messages can be sent by typing, speaking, or by writing on the screen with a stylus. Audrey comes with a combined household calendarfunction that can be synchronized with two different Palm datebooks. Forthose who live in areas where weather makes an

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Beruue* XRB sulslserls Webglf Lexmark Canada Inc. (hup//www.iexmarkca)

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dar, according to 3Com. The new device is available for purchase at a price of US$499, according to 3Com.

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daily weather forecasts right on the calen-

3etprinter i s

n o w compatible with

Microsoft' s WebTV platform. The company

Continued onpage22

t)ear MSI,

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MLI.747 8 pcn Sub-Woofer Spaehet System

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Intel Penuum Kt Processor/132RIIB Bna 128RB 168 Pin SDRABI IPC133MRX)

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20GB Uitys DBBL-66 5400RPM IDE Hard Drive

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III 667MHz 256KB L2 ... III 733MHz 256KB L2 ... III 800MHz 256KB L2 ... III B66MHz 256KB L2 ... III 933MHz 256KB L2 ...

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u N EW B NO T A B L E » ggbal's New Continuedfrom page 14 says the Z12's ease of use makes it ideal for WebTV—which, effectively, turns television setsinto Net appliances with the addition of a set-top box (STB) —allowing users to print photos.images, and text from the Web. The Z12 currently supports the WebTV Classic Internet and Webfy Plus senrices, and is compatible with most STBs from Philips. RCA, Samsung, and Sony. Lexmarkalso announced that the Z12 now supportsthe Nac OS. The Z12 has an estimated retail price of about $100.

—TCPStuff

browser, completely skipping a 5.x release in the race to keep pace with Microsoft' s Internet Explorer browser. Netscapesaid the new test version of its browseroffers more bug Axes than feature enhancementswhen compared to the second preview release launched in t h e spring. However,the company said it has streamlined the look and feelof the browseps interf ace,just as it has attempted to better organize its busy Web destination. "With the release of Netscape 6 PR3 and the redesign of Netscape.corn, we are pro-

Natscape says 'Ooodbya. Natcentoz' MOUNTAIN VIEW, Calif.— America Online (AOL) subsidiary Netscape Communications has done away with the Netcenter moniker forits home base on the Web, relaunching as Netscape.cornand with a new look that coordinates with t h e i nterface of i t s l atest browser software. The company also announced, in earl y October,that it has made available the third and last preview release of what will be Netscape 6. The new browser, expected to be launched in final form before the end of the year, will replace the current version 4.x

viding a more producnve way for professionals to manage their increasingly converging

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work and personal lives with online tools tailored to their needs," said Jim Martin, senior vice-president and general manager of Netscape. Netscapesaid its Web site boasts 34 million registered users, many of whom use the site' s Web-based mail service and gateways to news,online shopping, and stock market information. New with the launch of the renamed Netscape.corn is the Netscape Netbusiness area. which targets small business owners and the home-office crowd with a package of information and communication services targeting their industry. The latest version of the Netscape browserpromises better support for adopted HTML and style sheet standards, as wellassupport forXNL Like the second preview release, the latest version includes better integration of AOL'sinstant massaging application, AIN. The Netscape 6 preview releases also added the ability to customize the software's interface with Netscape themes, often referredto as "skins." On the Netscape Web site,true skins fans can find a beta version of a tool from CollabNet Inc. that they can use to create their own themes. The Nets«ape 6 preview release can be

downloaded at hup://www.neistape.corn/download. —Hewsbytes

Tnfoeznotlan aga ploneazs win Nobafs STOCKHOLM, Sweden— Six scientists who played instrumental roles in bringing about the information revolution were recognized in October with Nobel Prizes in physics and chemistry for their contributions to a series of ever-smallerand faster PCs, pocket calcu-

lators, cellphones, CD players, improved TV screens and Gameboys. The physics prize was awarded to Jack Kilby. inventor of the first integrated circuit whileat Texas Instruments in 1056, and two physidstswhose work contributed to sateilite and cellphone technology: Herbert Kroemer of the University of California-Santa Barbara and Zhores Alferov of the A.F. Ioffe Physico-Technico Institute in St. Petersburg, Russia,according to an Associated Press report. The chemistry award was won by Alan Heeger, 64, of the University of CaliforniaSanta Barbara, Alan NacDiarmid, 73, of the University o f P ennsylvania and Hideki Shirakawa, 64, of the University of Tsukuba in Japan. The trio worked to modify plastics to conduct electricity. The so-called "brilliant plastics" could someday lead to computers as small and light as a wristwatch. AP said. The prizes,awarded by the Royal Swedish Academy of Sciences are each worth US$915,000. AP noted that the chemistry prize will be split three ways, while Kilby wiil receive half of the physics award and his co-winners the rest. —Hewskytes

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Napster for lnac REDWOO D CIT Y , Cali f .— Napster (hitp://www.aapsier.com ) is evidently applying

to itself the same logic with which it hopes to sway a combative music industry: if you can'tbeat 'em, join them. Napster, which p roduces th e l egally

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BB DECEMBER 2000 THE Ctz uPUTER PAPER BC EDIT ION wwwranxhmmpulescom

besieged peer-to-peer. file-sharing system for the exchange of MP3 music files, announced in late October that it is finally adaptingits software to the Macintosh computing platform. To do that, it i s working with the producers of an "unofficial version Continued on page 24

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c NEW & NO T A B L E w

Best of B.C.'s electronic media honoured at eWorld embers of B.C:s high-tech sector were honoured during a dinner at the eWorld Exhibition and Conference held Oct. 24-26 at the Vancouver Convention an d Exhibition Centre. In all, l 6 M arshall McLuhan Awards were handed out to recognize the best Web sites, Web site creators, and industry leaders. Vancouver'sreactor8 Communications won two awards: for best end-to-end ecommerce Weh site and best new entry on the Internet by a bricks and mortar company for its design of 1010tires.corn's site. "it i s about time B.C. received some recognition f o r a g r o w ing, an d v e ry important, industry," said eWorld director Sonny Wong."We are very pleased with the representation from our high-tech community and hope that an event like this wifi increase the profile our region's Web site and e-commerce companies." According to event representatives, early number crunchingputs attendance for the tradeshow p o r t io n o f th e in a ugural

eWorld in the fall of 20Dl, hut the exact locafion and dateshave not been conf irmed ( s e e h ttp: //www.ewnrldex.corn/ fo r

updates). A sold-out house was on hand to witness the Marshall McLuhan presentations. The award winners and their categories

are: Bestapplication designed forthe Internet ThoughtShareCommunications

http: //www.thoughtshare.corn Beste-commerce application Web site

http://www.citizensbank.ca Bestnon-profit Web site Lonny Communications Group Inc. http: //www.careersconstruction.«om Besteducation Web site Brainium.corn http: //www.brainium.corn Best tourism Web rite VRX Studios Inc. http: //www.maxvr.corn Industry leadership award for an indi-

ridual

e2uz Canada http: //www. helpoverip.corn Best 828 Web site My CityMarket.corn Inc. http: //www. mycity market.corn Best end-to-end e-commerce Web site reactor8 Communications Inc. http: //www.1010tires.corn

Norm Francis, Pivotal Corp. http://www.pivotal.corn Best entertainment Web site Vycast Entertainment http://www.suite218.corn Best retail Web site BayleafSoftware Inc. http://www.ayottedrums.corn

Bestresource Web site

Bestsmall business Web site

Hot Tomali Communications

Ncompass Labs http://www.ncompasslabs.corn

http: //www.sporifishing.bc.ca Indusby leadership award for a corporaSon PMC-Sierra

Bestnew entry on the Internet by a bricks and mortar company:

eWorld at 5,300. which met organizers'

http: //www.pmc-sierra.corn

End Lone Star Posse Interactive In«.

targets. Plans are in the works to bold the next

Bestfinandai Web site

http: //www.canforpfd.corn

Columbus Group

Best new entry on the Internet

MediaMetrix Web usage study:Teens and women gaining ground

ugus t stats forhome Internet use in Canada show women and teens spending more

time online, with 7.8 billion minutes spent surfing from coast to coast in that month. Recent figures on Canadian Internet usage were released by Web analyst firm Media Metri x Canada. Highlights of the Web Use Report o frAugust,2000 Web trafficinclude the following factoids: • Over 12mill ion Canadians used the Web at home in August. • About 2.7million of those connected Canucks were French-speaking Canadians. indicating that while Web use by Francophones remains less prevalent than in English-

speakingCanada,the gap is dosing. • On average,a connected Canadian home Internet user had active access to the Web at home for 647.8 minutes (10.79 hours) per month in August, up from 559.3 minutes (9.32 hours) in July, and 547.5 (9.125 hours) minutes in June. • This works out to a total of 7,826,000 minutes (130.433.33 hours)spent online at home by Canadians in Augustfurther justification, if needed, forthe description ofthe Internet as the "world wide waste of Accordingto the sama Media Matri report,the top time. • August ime t online jumped by 10 Canadian sites, and their unique-visitor numbers 1.1 billion minutes over July. for August, were: • T eens aged 12-17 are t h e Rank Si te Unique visitors I Mrxrnsnys ster 6,7aksoo online champs in terms of time 2 AOLNetwork srishsoa spentsurfing, with an average of 754.8 minutes (12.58 hours) per 3 Yahoo!sites 6,696,600 month. 4 Sympaticn-LycnsInc 6,090,000 • Next are men, 18 and older, 5 Excte@hnme 4,090,600 who spent an average of 689.7 6 Allzrisu Network 2,30R000 minutes (11M9 hours) online at 7 About theHuman 2,185,000 home per month. 8 Co Network 2,124,600 • Women 18 and older are only 9 Real.cnmNetwork LBIL600 slightly behind, at 667.8 minutes b CANOE 1N12,600 (11.13 hours) per month. • The biggest story in r ecent Ofthe top 10 sites farFrench-speaking households, seven were the same as those listed for Canada Web trends.the mass migration of overall (Microsoft, AOL, Sympaticn-Lycos, Yahoo. C a nadian women online, continCANOE,and Altavista). The other three were InfiniT ue d as the gap in minutes per Network,with 1,277,000 Francophone visitors, month between men and women Multimania.corn, with 684,000. and Desjardins.corn na r rowed from 68.7 minutes in July,to 21.9 minutes in August. with 653.000. —ConedeComputes.corn RS DECEMBER C 2OO THE COMPUTERPAPER BC EDITION www. n ardscnmpntes.corn

And the Marshall Nktuhan award fur indusby Ietdemhip by an 'adhidual goes lo- Pbnrtat Cmp. pmsidant aml duaf exeruhve, Norm Fmnch.

by abricksand mortar company: overall reactor8Communications Inc. http://www.1010tires.corn —Megan Johnston

Handspring addscolour, power to Visor lineup monthafter unveiling the VisnrPhone cegphone attachment fur Rs line of PDAs, Handspring Inc.hasinboduced two new products: the Visor Prism, which has a colour display. and the Visor Plati num, which the company says isthe fastest Palm 05 handheldcomputer an the markettoday"

Bothnew modelsare powered by Motorola'sDragangag Vl 33 MHz processor. For the 16-bit «nleur Prism, the nnult is faster rendering of images for use in multimedia applicationssuch as games, mapping, and video playback, according to Handspri ng. For the monochrom e Plati num, it helps speed up everyday tasks, such as findingdata in the address book and memo pad

applications, sorling records and accessing and deleting itemsfrom theapp licationslauncher. Both new medals rome with 8 MB of RAM andinclude the basic featums of the W sorline ofproducts,such as USB support, Mac 05compatibility out of the box,and the Spri ngbnanl expansion stot. Both am based on a Ysor Prism versio n ofPalm 05 3.5thatHandspri ng hasoptimized for fast performance, Springboard compatibiTity, USS connactivity, and 16-bitcoloursupport. Handspring says the Pri sm can mn fornearly two wm.ks of normal use on a single charge of its lithium ion battery. The Platinum mns on two AAA batteries, which provide four to six weeks of performance with standard use. Both will be available in November from Handspring's online stum (hsp//wwwhsndspnngxnm): the cobalt blue Prism for US5449, and the metagic silver Platinum for US5299.

Sprhgbonsd sodtrgbrtm Also available through the Handspring site, are several rmw Springboard modules. (The Springboard is the expansion slot —built into ag Visor„ including the new Platinum and Prism models—that allows users to add memory, snfhvare, and hardwam to their handheld devices.) The new modules include a GPS (globalpositioning system) add-on fmm GeoDiscovery,an MP3 playerfrom Good Technology,and a colour game pack from Pocket fxpress.IDEO has announced that, with the addition ef a free software update, its eyemodule digital camera nnw supports Prism and Platinum Visors.

Handspr inghasannouncedthatwillalsobeseWngUm innovativeGame facejoystick,whishturns handheldsinto gaming devices.The snap-on accessory is cunently exclusive to Visor handhelds, according to the company. TheGameFacejoystick for Visor standard, Solo, Deluxe and Platinum editinns wili ship later this year for an esnmated U5539.95, and will be bundled with Asbaware's Zap!2000 arcade game. The GameFace joystick far Visor Prism is scheduled to ship in early 2001. Handspri ng saysthe joystick supports most Palm 05-enabled games. —Megan Johnston

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wwwangchcompuiescan THE COMPVIERPAPER K EDITION DKEMSER 7000 11

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Gifts for small business operators Suggestions for tools to hone that competitive edge Among the latest features these packages include support for multiple currenries, more reports, and simplified and more visuafiy attractive interfaces.

t is the holiday season again — a time for visiting with family and friends, taking a break from work (hopefully), and exchanging gifts. If any of the people on your gift list operate a small business, dream of starting their own business, or even work for a small business, you are in luck — The Coinpurer Paper's Gift Guide can remove some of the guesswork and help to set your mind at ease. The products listed below range &om $25 to $2,000,and are taken from theauthor's per-

ttttgna world travel conneclon hit Do you have someone to buy for who frequents the skies? Try the World Travel Connection Kit from Targus. This kit of 18 phone adapters and fi ve power adapters allows travellers who use notebook com puters to connect to phone and power in more than 100

countries. Instead of running around unfamiliar cities looking for obscwe piecesof equipment, the

sonal wish list. HappyShopping!

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Who wouldn't want a B l ackBerry for

adapter. He or she will thank you for many spared

Christmas?This wirelesshandheld device does just about everything youneed apersonal digital assistant (PDA) to do, and more. The Blackfierry shines where others lag behind—it operates remotely enabling you to send or receiveemail from virtu-

headaches. It retails for approximately $150.

Selhln Stage Master When you are looking to fill a stocking in a hurry, consider the Belkin Surge Master. This surge pmtector (which should take up most of the space in a stocking) protects against harmful surges and

ally anywhere in North America at any

spikes, and spares computer equipment from lightning as welL For the spec-minded person, it has a 15amp drcuit breaker, energy dissipation of 485 loules, aresponsetime of lessthan a nanosec-

reports, and travel information. Similar to other PDAs, the BlackBerry links to a desktop or notebook computer so you don't have to

ond, and an electrical rating of 125 V, 15 A, 60 Hz, and 1875 Watts. For people who care about theircomputer equipment, the US$10,000 Connected Equipment Warranty and a Lifetime Product Warranty should enable the recipient of this surge protector to sleep a little more soundly during the next thunder and lightning storm. It retails for approximately $25.

time.

As wefi ,you can remotely retrieve Webbased information like stock quotes, news, phone directories, driving directions, weather

retype information. It comes complete with full email capacity, a search tool to find that

missing email, an addressbook, calendar, task list, memo pad, calculator, and an alarm. The BlackBerry has a 160xl60-pixel backlitscreen, rechargeable battery that lasts about

oneweek percharge.5M B offi ash m emory. a QWERTY-format keyboard, and ablack holster that attachesto a belt. Plus. it has Research ln Motion's (RIM's) always-on, alwaysconnected wireless technology. Developed by a Canadian

company, Blackgerry retails for $795, plus thecost of wireless emailing/massagingaccounts. Both RogersAT8IT and the some members of tbe mobility gmup of telcos (for example,

Bell Mobile) are offering tlW Ia u L~ 1

BlackBerry units as part of a servicepackage. tbe prices for which range from about $30 to $50 per month, plus the cost of the BlackBerry.

Alternatives: Two-way paging is hot this season, and Bell Mobility announced its e-Page servicein Ontario and Quebec in October. with plans to extend it to Western Canada by the end of the year. Among the devices used to

accessthis service is the Motorola PageWriter 2000X, which is about twice asbig asa standard pager, but has a small QWERTY keyboard. Like the BlackBerry, this device givesyou always-on connectivity so you can send and receive pages or email any time as long as you are in the coverage area. It also contains the such as acontact usual suite of personalorganizer manager, task list and calendar. BlackBerry's advantage is that it also allows Internet access.

applications

ISthhboohv Psn 1000 What small businesspersoncould survive in businesswithout up-to-date and accurate books? Bookkeeping may be the dreaded activity of any businessperson and only done out of necessity. QuickBooks Pro 2000 can not only simplify this task, but~ecause you don't have to fill yow head with deb-

Rtsto/air power adeptete its

and credits and other accounting jargon — it actually makes

bookkeeping more enjoyable. Plus, you' ll hke the amount of time you'Bsaveby using QuickBooksPro 2000 over previous versions of Quickgooks and some of the other bookkeeping packages. It handle online banking and bill payment, prepares you for all your taxes, managespayroll, prints postage, and helps you create a Web site, accept online credit card payments, generate direct mailings, create estimates, customize invoices, automate job costii I l e ing, and track employee time. It has password protection for I multi-user e nvironments, and handles afi your standard accounting functions and I reporting. Plus, all the functions are suited for Canadian businesses. Data can be integrated with ACTI, Outlook, Word, and ExceL lt retails for about $250. Alternatives: There are two other popular "shrinkwrap" accounting packages available in most retail stores: MYOB,

and Simply Accounting. While Quickgooks drawsits heritage from the immensely popular personal finance software Quicken, MYOB is a scaled-down version of a professional accounting package. In Canada, most small businessesoperat-

ing over the past 10yearshave either used or consideredusing AccPacSimply Accounting, which bills itself as"Canada'sbestselling small businessaccounting package." These three will take you to roughly the same place, offering

general ledger, payroll, inventory management, online banking, and more. However, they have their own distinctive features too. For camp)e, a consultant we know chose MYOB for its time-bi1ling features.

20 DKEMBER2000 THE coMPUTERPAPER BctnmoN wwwtanadacomrIIiescem

If the person you are buying for never seems to be at home, perhaps heor shewould benefit from an adapter that provides power to notebook computers,cell phones, or portable printers in the sky or on )and (wdl, at least in some airplanes and most vehicles). Targus makes a Universal Auto/Air Power Adapter that, in the air. plugs into airline connectors; on the road, plugs into a vehide's cigarette lighter socket.

If the object of your gift-giving is more earthbound, both Belkin and Targus offer auto power adapters that plug into a cigarette lighter socket. Not only do theymakeworking on the go mucheasier, theyprovide a much healthier way to usea car cigarette lighter. Marlboro daims, "you've come a long way baby" but with an auto and/or air adapter, you' ll go much further. The Targus Universal Auto/Air Power Adapter retails for $170. The Belkin AC Anywhere Auto Adapter sells for $70.

Contest moaeger It is often said that the customer is always right, but it helps to remember who that customer is. If the person you are buying for has or wants many customers.thatmight not be aseasy as it sounds. ACT! 2000 can help that person remember, not just

the customer's name, but his or her birthday, spouse'sname, email and Web site addresses, and all the different ways to reach him or her. The latest version from Sales Logix comes with Dale

Carnegie sales training, can share calendar information with Microsoft Outlook, has a keyword search to locate an item anywhere in the database,can send email &om within ACT!, share expense information with Quicken ExpensAble. and many other new features. Plus, ACT! 2000 comes with afi the

standard contact management functions of earlier editions. Ml-lnwsne printer/copter/frat/scanner For the small businessperson working from a homeo(fioe, the Xerox XE90FX all-in-one printer, flatbed copier, fax machine, and scanner can accommodate his or her needs in one place.

Continued onpage40

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Gift ideas for the Linux geek Whatcan you buy fora dedicated Linux userwhen almosteverything aboutLinux except the hardwareis alreadyfree? Not to worry. Youjust needto get creative. By Cene Wllbusu Attitude stocking etulera

o e v B 9 +

duster." Or some caffeinated Penguin mints. There are also Tux (the Linux Penguin logo) shirts, Tux ties, and Tux hats, not to mention Tux coffeeniugs and Tux beer glasses.M y personal favourite is a binary clock —binary digits embedded on a CD. Thoughtful gifts for the NMH (No Microsoft Here) person in your life. Prices range from US$4 for the buttons to US$22.95 for a Tux golf shirt.

Ober sllatsu

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e~ The thing that separates a Linux user from those who use lesser operating systems is attitude. So think about gifts that support and nurture that embedded Linux edginess. A great little online emporium for attitude gifts is ThinkGeek (http//wwwthinkgeek.corn). Savour a button that reads: "The box said ' install Windows 95 o r b etter' SO I INSTALLED LINUX Or a sticker that says, "My other computer is a 4,000-node Beowulf

•

Many Linux geeks get fixated on one or two Linux distributions, then spend the rest of their time waging holy war against other distros (when they' re not dissing Microsoft). Here's a gift that will help your favourite geek face the reality of Linux multiculturalism. For VS$17.95 you can order the Cheapbytes Mondo pack, which includes the following 11 Cheapbytes CDs containing six diferent distributions: Red Hat 6.2 Instag Red Hat 6.2 Source Red Hat 6.2 Documentation Installation for Slackware 7.1

Source for Sla«kware 7.1 Mandrake 7.1 InstaUationu) • Mandrake 7.1 Installation u2 OpenLinux 2.3 eServer OpenLinux 2A eDesktop • SuSE 6.4 Evaluation Packages Galore The Cheapbytes order site is located at hap//wwwcheaphytes«em. To make the gift even more "mondo" add in a set of CDs for Debian 2.2 (VS$5.99), which will make it as wellrounded as possible. (Debian GNU/Linus is the least «ommer«ial of the distros — it embraces the philosophy of Richard M. Stagman and the Free Software Foundation.) While you' re at it. you may want take your favourite Penguinista down a peg or two (for

Music During those long programming or admin sessions, fuelled by Penguin mints, your Linux guru needs music. No, don't even try to grok his or her taste in music —it might damage your mind. Instead focus on the vehicle for playing the music. In Penguin land the main music format is MP3. How about a spiffy new portable MP3 player to Baunt at the next LUG (Linux User Group) meetings The best standard MP3 players for Linux users are the Rio units. Not because Rio is the onlygood player but because there are good I.inux drivers available for the Rio line. Rio players are available at most large electronics stores. The Diamond Rio 500 64 MB player (US$229.99 at ThinkGeek) is a good choice. Linux drivers for this unit are available at http//no500soar«e(orgenet.

inexpensiv e and good backup medium. Yup, right up there on the most-wanted list. If your Linux guru is running SCSI, then purchase a SCSI CD-R. Otherwise pick a topof-the-line IDE model such as HewlettPackard (http//wwwhp«a). Prices will range from $200 to $350 depending on the model.

Books In the computer business you can never have enough books. The good ones are not just life savers. they' re inspirational. Trouble is, every

book publisher has jumped on the Linux bandwagon and thc market is swamped with Linux titles. What are good gift books? For beginners, the best choice is the classic Rmiuiug Linux, Third Edition, by Welsh,

Dalheimer,

and

Kaufman, and pub-

lished by O'ReiUy (k Associates (ISBN: I5 659 2 - 4 6 9 - X , $51.95). There are other good starting guides, but this one does the best job of capturmg the spurt of Linux while providing

New S t e a lt h 4

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ls your Linux person becoming a sysadmin? If the system is Red Hat or Caldera, then let me recommend Red Har Liiiux System Ar/miuistrariou Unleashed, published by Sama (ISBN: 0672317559, $74.95), or Caldera Opeuliuux System Admiuisiraiinii Unleashed,

published by Sama (ISBN: 0672317699, CD-R Even though Windows people use CD-R burners, that doesn't lessen the overall value of thetechnology. Perfect for downloading the latest Linux or BSD distribution images and burning them to disc. And they hold a gazigion MP3s, not to mention being an

including a setof CDs for FreeBSD 4.1 (US$4.99). It' ll do your giftee good to try out an alternative operating system that is every bitas exceUent as Linux and has a U)e system

Play Back-Ups. Imports

,'I'

time next year you may be purchasing little BSD devils instead of penguins. Not to worry, ThinkGeek has those too.

his or her own good, of course). Do this by

that actually makessense. Who knows, by this

essential guidance. For advanced users,locate a copy of Unix Power Tiin/s, Second Edition, bv Peek, O'Reigy, and Loukides, and published by O'ReiUy (k Associates (ISBN: 1-56592-260-3, $85.95). Huge, expensive and worth every cent. Your Linux geek will be thumbing this one for years. If your giftee is just gening into Linux programming, obtain a copy of Beginning Lim«c Prngra>iuiiiug, Secour/ Edition, by Stones and

hiatthew, published byWrox Press(ISBN: I861002-97-1, $59.95). This comprehensive overview covers Shell, C, Perl, Tcl and X progf all'ilrling.

$74.95), and written by Thomas Schenk, et al. As one of the "et als" — I am one of the authors — I think these are the best sysadmin guides available for these distributions. Mind you, I'm biased. Don't forget to in«lude some fiction! Leave Harry Pouer to the Windows and Mac set. Get your Linux geek a «opy of the brilliant science fiction novel C rypionami«ou, b y

Neal

S t ephenson

Avon (ISBN: 0380973464. $39.50). It's not only about hacking and cryptography — Stephenson also wrote the novel on his Debian Linux system! Thesebooks are available online,often discounted, at htt p //www.Chapters<a, http //wwwIndigo«s, and http//wwwAmeroncorn.

tlsed computers One of the joys of Linux is that you can use the latest 1 GHz sportster PC or recycle the old 486 lying in the corridor, both with good results. So be on the lookout for used computers that can no longer haul the load of the latest behemoth software from Microsoft. Last year's buy of the year, for me, was a discarded 75 MHz IBM Thinkpad portable with 1.2G hard drive and 24 MB RAM. I picked it up for $400, loaded Red Hat Linux 6.2 from a parallel port BackPack CD player, and use it ag the time for writing, studying Java, creating HTML pages, etc. So watch for bargains— being a bottom feeder is fun and cheap. Watch for non-Intel

platforms too, such as discarded Sun workstations, Ma«68K boxes, and used DEC Alphas. You can run Linux on ag of these. Your ideal gift might be someone else' s throwaway.

Network etulf It's inevitable: at some point your Linux geek is going to start a home network. Networking gift ideas inlcude: mini-hubs (around $50) to Cnuiiuned ou pnge 49

INsLL4me

IF WE HAD M ISTLETOE, YOU'D KISS US. High Tech. Low Price.

D IMSNSION 4100 $ 6 6 r \. Iv i 1c 1 In fl' ' nl ln «

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Advana t.' Performance Great Value Intel Pantium NI Processor al 933MHz 128MB SDRAM, 40GS' Uttra ATA HD 17' E770 Monitor (16.0' v.i.s.) 32MB NVIDIA TNT2 M64 Graphics 12X DVD-ROM, SX/4X/32X CD-RW

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Acer CRW8x4x32 Int EIDE Bare Drive Creative Labs 12xlbx32 lnl. IDE CD- ReWrite Drive Retail Creative Labs sx4x32 Int. IDE CD- ReWnle Dr ve OEM HP 915lh (8x4x32) IDE Int CD.ReWrae Dnve HP 9350i (I ex4x32I IOE Inl. CD-ReWr te Dnve MicroSoluhons 4x4x20 Parallel CD-ReWrite Drive w/PC Kit MicroSolurions 4x4x24 VStuParaael CD-ReWnte Dnve panmonw CW7565 (ax4x32)CD-ReWnte Dnve Plexlor 12xtox32 int IOE CD- ReWnte With Kn

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Samsung17"753OF SVGA ColorMonri or Samsung19' 900NF SVGA Cfrior Monitor Samsung 19' 055OFSVGAColor Monitor SONYI T EZCOSVGA Color Monitor SONY 19' E400 SVGA Color Monitor SONY 19' G400 SVGAColor Monkor Viswsonic 15' VP150 LCD Color Display Viewsonlc I T E771 SVGA Color Mon2or Viewsonlc IT EFYOSVGA 0.25 Color monitor Viewsonlc I T GS77SSVGA Color Monkor Vrewsonfc 19' E790 SVGA Color Monitor Vlewsonic 10" PF790 SVGAColor Monitor Vlewsonla 21' GS815 SVGAColor Monitor Viewsonic 21" Psl 0 SVGA Color Monilo Vfewccnfc21' P01 5SVGA Color Monger

770.00 6.00

NEC 17" FE700 SVGA Color Monitor

140.00 10.00 16.00

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Ahec Lansing ACS48Speakers Altec Lansing ACS54w Smake~ Aaec Lansing ADA305w/0 whitBox speakers Aaec LansingATP3Sneakers Aaec Lansirxf AOA70USOSpeakers Cambridge DeskTop Theater 5.1 DTT2200 Oigrial Speakers cambridge DeskTop Theater 5.1 DTT2500 Digital speakem MS.SSSIriufhmedia w/Subwoofer Speakers Yamalm YST Mlal Speakera

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RUBY SYSTEM

Intel Celeronz 600MHz FC-PGA CPU 8 Fan Elite SIS630E FC-PGA/370 Motherboard ATX 64MB PC133 SDRANI Panssonlc 1A4MB 3 I/2' Floppy Drive Nlaxtor 15GB IDE-ATA66 5400RPSNBms/512MB Hard Drive BMB Integrate AGP Video Card 18' Tower Cess/250W Power Supply Nlonterey 104 Wtn08 P/S2 Keyboard Logitech28 P/92Mouse 56K V.90 Integrated Voice Integrate Fax/Modem 168lt 3D Integrate Sound Creative Labs 52x IDE CD ROIN Drive 120W Stereo Amp. w/AC Adapter Speakersr One Month Internet Free Full warranty

AMD K7 Duron 650INHz CPU 8 Fan GIGABYTE GA-TZM AMD K7 Sock A Motherboard ATX 64MB PC133 SDRAM Panasonic 1A4MB 31/2' Floppy Drive Msxtor 20.0GB IDE-ATAI 00 5400RPIW9msl2MB Hard Drive 32MB Geforce-2 THT2 Pro AGPx4 Video Card 18' Tower Case/250W Power Supply Monterey 104 Win98 P/S2 Keyboard Logitech 28 P/S2Mousa 56K V.90 Int. Real PCI Voice/Fax Modem Card 168it 3D Integrate Sound Creative Labs 52x IDE CD ROM Drive Juster 691 140W Stereo w/AC Built-In Speakers

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Full warranty

$599

17' AOC SVGA

Intel Pentlum EI 733MHZ/PC133,256K FC-PGA CPU 8 Fan ASUS CUV4X-A FCPGA Motherboard ATX with Integrate Sound 120MB PC133 SDRAM Psnssonic1.44MB 3 I/r Floppy Drive Maxtor 30.7GB IDE-ATA1 00 7200pnn/8.7MS/2MB Hard Drive ATI 32MB SHAM Xper2000 AGP Video Card

AMD thunderbird 000MHz Sock A CPU 8 Fsn ASUS ATV AMD K7 Sock A Motherboard ATX 128MB PC133 SDRAIN Panasonic 1A4INB 3 I/2' Floppy Drive Msxtor 30.7GB IDE-ATA1 00 7200prm/0.7MS/2MB Hard Drive ASUS V7100 32MB DDR Pure GeForce-2 MX AGP Video Card

Monterey 104 Win90 P/S2 Keyboard Logitech28 P/S2 Mouse 56K V.90 Int. Real PCI Voice/Fsx Modem Card 168it 3D Integrate Sound Creative Labs 52x IDE CD ROM Drive MS-098 Multimedia w/Subwoofer Speakers

Logitech First Mouse Plus P/S2 56K V.00 Int. Reel PCI VoicelFax Modem Card Soundglsster Live Value Sound Card

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35.M $1,469.M $978.00 S1,599.00 $3,059.06 HP LaxurJei 5000 Printer $3,099.06 Lexmark DexkJei ZIZ Color Printer $86.00 Lexmark DeskJet Z32 Color Printer 168.00 Luxmark DuxkJei Z52 Color Prmier 279.06 Lexmerk LaxurJei Opira E310 Prmier 09.00 Lexmark LaserJet OpiraT610 printer $1,389.09

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Canon PowsrShoi A50 Digital C Canon PowerShot 310 Digital C Creative Webcam sl USBCame EPSON PC3000Z Diciiaf Csmef EPSDN PC650 Digital Camera KodakDCZI 5Digital Camera Kodak DC220Duiiai Camera Lo0iisch QuickCamExpress Lo0riuchQujckcam Home USBCamera Lo0ilxch Ouickcam VC Parallel Garners Lo5iixch Quickcam VC USB Camera

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3COM 3C905C-TXM 10/Icosaxe PCI Nstworkmg Card AcerEthernet Combo ISA PnP IOMbpx Card Acor Ethernet Combo PCI PnP I OMbox Card

3COM Mecahenx 10/I 00 LAN PC Card 3COM Meoaherix 10/100 LAN PC Card D-Link 10/'Ioombos 16-bit Fast Ethernet PCMCIA Adapter GVC 10/100 PCMCIA Ethernet Card GVC 56K PCMCIA V90 Modem Card Linksys PCMPCIOO 10/100 Lan Card Netcear FA41 0 10/I 00 RJ45 PCMCIA Ethernet Card

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Acer Pris 640V VSB Scanner Canon N340PColor Scanner Canon N540PColor Scanner Canon N650U Color Scanner Epxon 12065 scsl perfection scanner

3COM 3C4I0 Homo Connect PhoneLink Network Card 3COM 3C410-Kii Home Connect PhoneLink Network Kii 3COM 3C509B-TPO ISA RJ45 Neiworkino Card 3COM 3C905B-TX-NM Ethernet 10/I 00 Network

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$146.99 $308.09 Epxon 1200U USB Photo Perfection Scanner $366.M HP 330CCColor Scanner $1 $9.89 HP 530CCxi Business Series Color Scanner $329.89 HP 6300Cxr Professional Series Color Scanner $51 9.06 HP 635CCxi Profexxionsl Series Color Scanner $630.60 MircoTekScsnMxker V6VPL FlatBed Scanner $176.09 Hp io.zoos int IDE TxoBackupcrux aisod Scanner $179.00 4344.44 MucoroksosnMxkefV6USL Fl HP roa (Comp io i xosf Trxvxn Ini stsod Scanner $21 8.00 IDE Tau sxukuu Drive 4424.40 UMAX 2200USB/SCSI Fi HP Coiorxdo 4ISOS int IDE Tape Sxckuu 3314.44 UMAX 4000U FlatBed Scanner $246.06 Hp surextore0AT4a Tape cove Si,s xs.oo $1 69.00 IBMr224oefnf,scslrxosactuooxvx srssoo Vixoneor 7600 Fiadsod USB Scanner IBMcLT oos.s Tape cxxesxckuo Uxu 31,676oo •

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Altec Lansing ACS54w Speakers

$1I1$$

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Color Monl'tor $24 6 wlm thissystem

DIAMOND SYSTEM

$74$

EMERALD SYSTEM

Brother LsxorJet HL-I 030 Printer Brother LsxorJst HL-1240DX Printer Brother MFC.8600 Mule.Funcson center Canon DeokJoi BJC-I0006E Color Prinier Canon DexkJei BJC-3000 Color Printer Canon DexkJoi BJC-8200 Color Printer Canon DeskJei 3450 Color Printer EPSON Dexkjet 440 Color Printer HP Color LaserJet 4500 Printer HP Color LaserJoi 4500DN Pnnier HP DexkJei 640C Color Printer HP DexkJet 930C Color Printer

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impressive value at apprmimate(y $800, especially when you indude Xemx's three-year

Unlike many other aB-in-ones, it is a laser printer, not an inkjet, which suits the high quality printing needed for business use. It prints up to 8 ppm (pages per minute) at a resolution of 400x600 dpi (dots per inch), and copies up to 10 ppm at 600x600 dpi. Unique for its size and prire, it also comes complete with a 30-page automatic document feeder, which helps simplify multi-page photocopying. The paper tray has a 250-page capacity so the person receiving this gift won't be spending all his or her time refilling it. It is an

warts/lty.

Alternatives: Check out T he Computer paper's November Lab Test report on multifunction devices. We give the Editor's Choice award to Samsung's SCX-1000 in the inkjet category, and to the Brother MFC-9600 in the laser category.

DISNal os8antcer accessories Fellowes makes accessories for PDAs to

improve their lifespan, including WriteRights and Bumpers.Wri teRights are dear sheets of

plastic film designed to protect the lens of

your PDA They claim to prevent scratching,

reduce glare, and improve the handwriting accuracyofthe stylus.A one-yearsupplyfor monthly replacement retails for approximately $50. You wouldn't want a vehicle without 8

bumper, but what about a PDA! Fellowes has created a Bumper for PDA's to protect them against bumps and bruises, as well as scratches or rain. It is a water-resistant case with a hideaway lid to protect the surface of your PDA and a built-in window for infrared beaming. With its built-in loops, you can wear it around your neck o r wr i st. I t s u pports al l P alm

amtecComputers::.:::.'-:.:-:.,: '".'"" *-" A nf t e c 2607 KIRBsway Vancouver B.C. V5R SH4

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17" flat monitor .25mm apeture griffe 1600x1200

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17" fiat monitor .20mm(H) 1280x1024

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DVD +$130;Add Panasonic

(OPTiDNS:WindowsME+$139

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Norton Internet Security 2001 2.5 retails for $1D5, and Norton SystemWorks 2001 Professional Edition 4.0 retails for $190.

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Notebook computer If your gift-buying budget allows you to spare $2,000,you «an actually now buy a decent notebook computer in that price range. The Dell lnspiron 3800 notebook computer is one such good value. It has a 600 MHz Intel Celeron processor, 32 MB of SDRAM that can be upgraded to 512 MB, a 5 GB hard drive that can be upgraded to 30 GB, 24x speed CD-ROM drive, a built-in 56Kbps modem, and a 12.l-inch SVGA active-matrix

display.

8432 CDRW and sfw+$1 99

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Have yourself a safe little Christmas. Small business operators have many of the same security issues of their larger business counterparts, yet Internet, virus, and data security are often overlooked. Norton i n ternet Securit y 2001 and Norton System Works 2001 can help. The Internet Security package includes Norton Personal Firewall to protect against hackers, Norton Antivirus, which protects a PC against viruses, and Norton Privacy Control to keep the business' information private. Norton SystemWorks 2001 Professional Edition also comes with Norton Antivirus as well as the tried-and-true Norton Utilities to optimize system p erformance, N orton CleanSweep to r emove Internet clutter,

find use in a small business. •

12x1 Dx32 EiDE QDRW drive Retail Box Built in BURN Proof technology

Or aiunlhfyLease $40 Or ia onlhly Lease $58 Or Mo nthly Lease $28 ACT 18" ATX 250W w/2nd fau ACT 18" ATX 250W w/2nd fau ACT 17" 300W tower w/2nd fau Asus CUV4X 133M maiubuard Asus CUSL2 aia100 mainbuardGA 7ZM Socket A mainbuauf PC133 128Mb SDRAM PC133 128Mb SDRAM PC 133 84Mb SDRAM SniperTaT2 Pro 32Mb AGP Asus V8800 Gefure deluxe Voodoo ii/2000 18Mb AGP M axtu/20G 7200rpm uta100 3 2 M Maxlo/ 20Gb ataea hurd drive HD IBM 30G 7200rpm ala100 ND Panasuuic 1.44Mb floppy drive Pauasomc1A4Mb floppy duvu Panasuuic 1.44Mb floppydri ve Cmuavu 52X CDROM drive Cruagvu 52X CDROM drive Creative 52X CDROMdrive On boaul 3D sta/eo sound Sound Blaster Live Value digits/Sound Blaster Live Value d/gilalMuturuia 58K v.go fax/madam USR 55K v.go fax/modem U S R 55K v.go fax/modem u/ 1 0/100m network card ur 10/100M network card or 10/100M network card 3D stereo speakers 30 speakers with subwuufu/ Cambridge speakers w/sub W indows PS2 keyboard Micmsuh iulemul keyboard M icrosoft iulumet keyboard P S2 whuui mouse Micrusuii wheel iutullimuusu Mic/usda iulu/Iimouse wheel

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a • • ::'IntelRRlKRi5 Celeron 833 $789 Intel Pill 800 $1139 Intel Pill 800 $1599 AMD Duron850 $839 AMD T-Bird 800 $1450 .' .;ACT 17 ATX 250W tower ;GAevx74X 133M mainbua/d

Norton Internet Secusftp gegl

Norton Ghost for hard drive backup, as well as Win FaxBasic. The latter may not help with

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17" tlat monitor .25mm 1600x1200

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Fastest and quietest EiDE hard drive, 7200RPM 8.5Ms, 2Mb buffer memory

Computing devices. It retails for approximately $70.

It has a four-cell Lithium lon Bauery and comes with Windows Millenium Edition (Me), Microsoft Works Suite 2000, and a one year next-business-day on-sits service warranty,which is great for the business person who can't be without a computer for very long. It retails for approximately $2,000 but Dell also offers a monthly payment plan for people who would rather pay for it at a more manageable pace. Other notebook computers with similar features and p r icing i n clude Toshiba's Satellite 1710 series, Hewlett-Packard's N3438, I BM ' s T h inkPad i I 340, and

Compaq's 304e. 0

Asb the pet expert enllne NB —To relaunch its portal, petdty.corn has startedan onhae Ask the pet Expertservice, allowing users to ask questions, or sign up as experts and answer questions. All the answers are given by real people allowing follow-up questions if more information is

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CelebraBng SarBc In style NB — Gilroy, Calif., has been hosting the biggest garlic festival in the U.S. for 21 years. Df course it's not ag garlic, but the town is refened to (by itself) as the garlic capital of the world. Strangely enough, the festi val was inspired by a French town that

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Intel Pentium III Dream Machine for Poorer Uaer Pentium III Power User Intel DS15EEAAMarherbasrd 133MHzFSB6 U-ATAIOOReady 64MB PC133MHzSDRAM ; 2OG0 U-ATA106 HDD Pu/»scab IA4MB 3vr FDD M/8

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xoowconox )ocampuruncam THE COMPUTER PAPER BC ED))ION DECEMBER 2000

c HO LI DA Y G I F T G U I D E %

Mac wish list 2000 Gift ideas for the Apple of your eye want to take a lot of music with

you on the mad or listen to hours of tunes while you work without ch anging di scs. Sound)am lets you create MP3s from CDS or audio inputs, so you can hook up a record

player, for example, and create digital Slee &om your old LPs. Sound)am also supports customizable shns, a full equalizer, and support for multiple playlists and streaming Mpse It's avaibble as a direct download or bcned copy.

computer byStevelobe' other company, Pixar

f ace. They

Animation Studios. The DVDs are transferred from the oriy'nal digital masters to create the best pictme quality possible. Also, and more importantly, the movies are loads

quick)y becoming

a re

of fun for kids and adults, and unlike VHS yow kids can watch them over and over

a rou st-have peripheraL A year

ago the only game to wl l

wa s

Micmsoft's huge,

! right-hand only

without wearing them out

I n t e I l i M o u se

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hgp/iamaarppram

E xplorer. H o w t here are t wo o ptions fr o m Microsoft, - one from Apple. and

Fmm AppleCauda Prire 545 lf you have a Mac gm on your list who hasn't tried out this beta yet, they will love it. For

Fmm varioussources Pricerange 540 to 500

Price:580 It's fun, it looks great, and irs more addictive than Tetris. It runs on most new Macs, &om

one from Logitecb. The most popular are

tal camera, game pad and Zip drive'1 As most mmputers only have two USB ports, a USB bub is the answer. Hubs are easy to gnd, come

an iMac up, and is appealmg to yunms and non-garners alike. Playerscreate aSim emily deciding on every aspect of their lifestyle,

Apple's Pm Mouse and Microsoft's

only $43 theynot only get a whole newoper-

Around $50

Under $100 gbn Bless From /SpyiBeds

Serial is out, USB is in. So what happens when you have aPDA, printer, scanner, digi-

ating system to p)ay with, but a new email dicot, Web browser, MP3 player, and many more goodies. The only downside is they need a G3 or bauer processor.

in lots of cool colours, and all work the same so you don't need to worry about the brand. They are the perfmt gift for Mac users who

Soaadlma MP Xs.l

have it ag.

From:5onndbm

hsp//wwwsmndjam.mm /

Ttarsgopr/Toggtnpr 1 gn)D

Price: 055)9

from: Pirai/Disney Price:540

MP3 is in this season, and although its play-

If you know sommne with a DVD player in

back quality tends to be disappointing on a full-blown home stereo, it sounds great on a computer,and MP3 G(esarehandy when you

their Mac, then they need this two-DVD set. Both animated Elms were created entirely on

M~TIBOBIE

•

&om careerpath,to &iends and spouses,and dealwith expected and unexpected consequences of those choices. The Sims expansion

pack Living Large may be out in time for

that coordinahn better with new Apple bardware than Microsoft's offering. However, the lntelliMouse Optical, which is smaller than

bbi'stmss, so it would be a good bet for those

the oriy'nal Explorer and works in both left

who alreadyown The Sims.

and right bands, featmcs four buttons and a

scrolling wheel. Those who have used a scrolling wheel should consider the From:Vaiiam mnires Price range:500to 5100 Optical mice are more accurate, require less maintenance, and work on almost any sur-

redundant g e nerator conllactlolls power

lntelliMouse. Those who like the dassic single-button Mac mice should stick with Apple's Pro Mouse. Conriuaei/on page3/

-') GOLDTREE

•

CONNNNlcanoNs

a secure access

lntesiMouse Optical. The Apple Pro fimtures

a single largebutton and avery slick industrial design, in dear and grey (Gmphite) plastic,

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An encyclopedia in every stocking Rememberthose leather-bound tomes your parents purchased in the hope they would help yourschoolwork and maybe getyou outoftheirbasement before you turned 30? They've gone digital. Ry Tum VeneRs

appear on the left side of the screen. Clicking on a heading or index takes you directly to an article. All of the articles have hyperlinks that connect them to a variety of related articles or subjects elsewhere in the Britannica. As an example, the entry on Canada's Constitution connectsyou to a variety of other topics, such as the history of constitutions around the world, or its American

he problem with encyclopedias of old was that once they were printed, much of the information they contained was already out of date. Sure, the periodic table doesn't change from year to year, but it's a bit odd to come across the entry on Canada that still has Pierre Elliot Trudeau listed as our prime minister. The problems associated with updating began to resolve themselves when encyclo-

counterpart. An article on the philosopher Martin Heidegger not only gives a good summary of his ideas and complex termi-

pedias moved onto CD-ROMs, and now DVD-ROMs. Being tied into the Internet,

nology. it connects to extensive articles on existentialism, phenomenology, and relat-

many CD-ROM-based encyaopedias can now access updated information automatically, while at the same time linking to the latest articles and Web sites on specific topics. The move to digital formats has had benefits for readers too. You no no longer

have to set aside a good chunk of shelf space for the 30 volumes of Ewcydopedin Britannica, as a couple of CD-ROMs will now hold all of that information. The Computer Paper decided to look at several of the most popular CD-ROMbased encyclopedias on t h e m a rket: Mi«rosoft's En c arta, Enc yclopedia B ritannica, I BM's W orld B ook, a n d McClelland gi St e wart's C a nadian

ed philosophers. This makes the encyclostandard that many encyclopedia publishers emulated, Britannica was a late-starter in the CD-ROM revolution. But what it

Rlltnnhlcu 2001 CO-ROM Encydopedln From. Encyclopedia Bnlsnnica Inc. http'J/wwwbritannica com Price:Sy5(rebate msy be applicable)

may have lost in terms of time, it has made up for with a C D-ROM reference that remains true to Britannica's long history of presenting topics in well-organized, wellwritten and informative articles. The Britannica CD-ROM has a clean interface that afiows for quick access to all of its features, including its Spotlight,

• 0

To compare them, we looked at how quickly we could find information, the

However, tbe most important criteria was how well these encyclopedias presented Canadian information and history. One criticism of some of the most popular

encyclopedias is that they give short shrift — or no coverage at all — to nonAmerican topics, making it frustrating for Canadian students.

subject. The Research Assistant is especially handy in organizing the often overwhelming amount of information that can be

produced when looking up a subject. This tool allows you to create folders to organTimelines, Compass, and Research ize the information and attach notes or Assistant. A Web-like look-and-feel makes bookmarks to specific articles. finding information easy. Simply type a ln t e rm s of Ca n adian c o ntent, topic into the Find bar and various indexBritannica was pretty good. Subjects like

Encyclopedia. quality of that information, its readability, and any usefulfeaturesthatmake organizing research easier and quicker.

pedia useful for students doing research, as it is important to put information in larger contexts. An especially welcome feature is the ability to con nect dir ectly to Britannica.«om for access to updated information or current articles on any

es and headings for articles on the topic

the Canadian Constitution and the recent-

ly deceased former prime minister Trudeau were covered well. often with

Britannica is one of the most respected

encyclopedias in the world and hasbeen in print since 1768. The story goes that two

• w

entrepreneurs in Edinburgh hired an editor to put together all of the new information and knowledge that was then being revealed through exploration and scientific discovery. That editor came up with a three-volume compendium that was the first Encyclopedia Britannica. While the old print version became the

links to other relevant information. It had generally solid entries for Canadians you might not expect to be well known beyond our borders. The entry on Sir Sanford

Fleming —the "father of standard time" and head surveyor for the Canadian Pacific Railway — covers his accomplishments weU and connects to a good article on standard time.

Continued onpage 49

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An encydofsedksIn every stocking Conti ituedfrompage 46

Sncarta Reference Suite S00$ From, Microsoft CanadaCa http: //www.miciosoft.corn/en«sita

Database. One of Encarta's most welcome features is its supplementary materials and documents. A search for information on the Canadian Constitution will f i n d a v ery

Price 599.95 When Microsoft first released its Encarta

en«yclopedia, it was criti«ized for the qual-

resulted in the

ity of t h e material and its V.S.-centri« focus. With its 2001 version, Microsoft has gone a long way toward correcting some of those problems, particularly with the addition of more Canadian content and articles. It also comes with a load of extra goodies, such as an interactive world atlas, a dictionary t hat i n cludes up-to-date information on Internet and Web lingo, and Encarta Africans, a two-disc encyclopedia o f A f r ican h istory an d c u lture worldwide. Like the Britannica, Encarta is easy to navigateand offers quick access to information. It also links to the Web to update the content and links to relevant Web sites and articles recommended by Encarta edi-

minority Conservative government, led by

good reference solution for those who need to get information and facts quickly. While not as in-depth or detailed as either the Britannica or Encarta, World Book does offer several advantages. Since its articles tend to be concise, they are ideal

for fact checking, or for quickly getting a teaches students how to research a paper, organize information, and use the Web. It even has tips for parents on helping their kids with homework.

Like Britannica, Encarta allows users to organize information — found in Encarta or online — with its own research tool, in

gle audio clip and a brief mention of his work with Miles Davis, whereas middleof-the-road saxophonist Kenny G — who is

TotalktoCanada'sComputersforSchools peopleinyourprovinceorterritorycall

handle on historical persons or events. Entries o n T r u deau, f o r e x ample,

include a well-organized basic biography, listing key governments posts he held before becoming prime minister , key events during his time as prime minister,

and some of the controversies that swirled around him. However, the World Book comes up short when you want more depth. As an Conti>rued on page 52

60 SgE CALi COmPuter d? gAg s

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not even in the same league as Evans (at least in t h i s r eviewer's opinion) — was

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detailed and well-organized history of our ongoing constitutional debates, in addition to well resear«hed and informative sections on the Quebec Act of 1774 and the Constitution Act of 1667. En«arts also provides the texts of these documents — a useful feature for students. This supplementary material also came i n handy when looking at t h e l i f e o f Trudeau. Encarta provided an archive of supplementary articles that placed his accomplishments and difficulties into a wider h i storical c ontext. O n e a r t icle detailed the May 22, 1979 election. in which Trudeau and his Liberals lost power, and the political and economic events that

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nrerlrEya

ous garners.The iSub requires System 9.0,4 and an available USB port.

photo printers From Epson,Hewlen.Packard, and others Pore range 5aOO to 5500 Now that more people own digital cameras there is an increased demand for high quality colour printing. Two of the best photo printers tor USB-enabled Macs are the Epson Stylus Photo 870 and the HP Desk!et 950C. Both are can produce up to 8.5x)4-inch prints, with results (using photo paper) that are almost indistinguishable from photo lab output. If you want to niake larger (I lxl 7inch) prints, wide-format versions of both printersare available for about $200 more.

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CD-RW (rewriteable) is fast replacing Zip and lar. as the solution for large-capacity backupand file transfers. But there are so many other cools things you can do with it, like backing up old LPs onto CD and creating multimedia presentations that vill play on almost any Mar. with a CD-ROM drive. Since almost all new Macs have FireWire, we recommend a FireWire-enabled burner over a USB model, because it will burn CDs up to four times faster. Most FireWire burners are in the Bx to 12x range,and can rewrite CDs in the 4x range.

importantly though, this camera is tiny, AHowing you to pop it in your pocket and take it everywhere. Also, it has a metal case, so it can withstand a fair amount of abuse.

The small sizeand great design will appeal to the iMac crowd, and it o('fera the quality to replace a standard film-based point and shoot camera. 04 Cube From AppleCanada hop.//yiawapple.rom/ca/Powermaccube/ Pote 5WhatPacebeautt' For those who want to go all out. bere is the gift to end all gifts and instill envy in all those who see it. Featuringa 450 Mhz G4 processor,64 MB

The most popular models are the Sony Supressa iLink, the QPS Quepire! and the LaCie D2 burner. If the burner you get doesn't include Adaptec Toast software, it is a worthwhile addition.

From:Handspnng

RAM, a 20 GBhard drive, and DVD player all

Po<e5aoo

in an 20 cm (8 in.) cube, the G4 Cube is the coolest and most original design to come out of Cupertino, Calif., since the original iMac in 1998. It will set you back $2,700 (depend-

•

back buttons. Trackballs are ideal for small desktops, where there is no room for mice to roam. However, lik«Mi«rosoft's original IntelliMouse Explorer, this model is only available for the right hand. Sorry southpaws!

Under $500 igub Fram AppleCanada Pore.5)49 For those with slot-loading iMacs, the iSub will significantly enhance the built-in audio, adding more power and deeper bass. It's perfect for people who listen to a lot of musicMP3 fdes and CDs —on their iMacs, or seri-

It works like a Palm handheld, but ships with a L)SB cradle, and c omes i n fi v e IMac-like colows. If you' re consider-

ing on configuration) —plus an extra $750 for the matching 17-inch display—but if you' re gonna go all out why not do it with dass. This Mac is perfect for all sorts of work, induding digital video editing and desktop

ing buying a PDA, Cenon tglgitet Mph From:Canon

the Palm OS currently features the most a v ailable apps and the largest installed base. The Visor Pro includes Palm OS 3.5, 8 MB of RAM for storage, and runs on AAA batteries.

pubhshing.

hop//non canonca Po<e.5850 Digital cameras are a popular gift this year now that the prices are well under $1,000 and the resolution has improved significantly. The Digital Elph takes 2.1 megapixel images— a resolution suitable for good quality gxlo-inch prints. It also features USB for easy connection to the Mac, and Adobe PhotoDeluxe software to

Over $1,000

gtreWItu CIA

From. variousmanufacturers Pncerange 5500to5700

If you get the optional ATI Radeon card from the Apple store, it's also one of the fastest gaming Macs around. C2

lhe Chocohri e Borer's Web site NB—The Chocolate Lovers' Web page containsa database of 776 Web siteswhere people can find chocolate around the world. hop)r/draco)atescream.org/

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Continuedf iompage 49

example, the October Crisis — a defining moment of Trudeau's leadership — is dealt with in a two-paragraph summary that is part of the larger article on Trudeau. The same goes for finding information o n the Constitution. Compared to t h e detail of the Britannica or Encarta, World Book gives only a short overview that is part of a larger article on the federal government. Even famous Canadian artists are rather pertunctorily treated or not mentioned at alL While Margaret Atwood gets a short

its Map feature, ofl'ering street-level data. A nice feature that comes with t h e World Book is a Homework Wizard. Like Encarta's Homework Center, it gives stu-

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reports, charts, timelines, or quizzes. The World Book is also available in single-disc Standard Edition, or a three-dis«

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mention, fflmmakers David Cronenberg and Atom Egoyan are not listed. The World Book does a bit better with

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This has been one of the best sources for Canadian information and history on CDROM for some time, going beyond what Britannica and Encarta offer. By the time you read this, the 2001 version of the Canadian Encyclopedia will be released. At the time of t his review, we were unable to obtain a «opy, so we looked at the current 2CDC version. This edition has additional CD-ROMs devoted to the Prime Ministers of Canada, the War of 1812. the Klondike Gold Rush, Masks and Cultures of the Pacific, and the Parliament Buildings — the latter takes users on a QuickTime VR tour. However, it was not possible to review the encyclopedia part of this package as we could not get it to work correctly on two different machines, a Windows 98 Acer TravelMate 34CT notebook or a PC running Windows 95. In each case, the program froze on the highlight feature and it took a while to figure out how to shut it

off. But that was a minor problem compared to the larger one encountered immediately after. We soon discovered it was impossible to scroll down any of the articles as the scroll bar would not appear — so only the tirst three paragraphs of longer entries were visible! We spent quite a bit of time trying to find a way around this, but to no avail. We hope this was just a glitch in the copy we received and does not reflect a general flaw, but it did make reviewing this encyclopedia frustrating. We can add that we have looked each version of this prod-

uct, and have always recommended it for its unique Canadian content. The 1999 version exhibited none of the problems we encountered with the more recent compilation. The encyclopedia is also available in a Student Edition fo r 2 34.99. or W orld Edition for 289.99. IJ

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approach to the learning exercises. Digital video footage provided with the program provides simulated 3D virtual rhallenges where the user interacts with French speaking characters. simulating the incentive to learning that comes from trying to communicate with a real person. Specifi c French language and conversational skifis are practiced in 360 listening, speaking, practice and vocabulary activities. Microsoft alco runs an online chat room with other French learners at httjr//wwwen<af larnm/languages, where French Deluxe users can practice with each other. For the more serious learner, there are online reference materials including a glossary with correct audio pronunciations, and lists of rules for punctuation and correct grammar. French Deluxe makes good use of just about all the aids that multimedia technology permits, to make an introduction to French engaging and simple. To gain the most from this package will require a certain amount of discipline and time, to work through all the examples and practice enough to retain what has been

learned. ln order to prevent the skills you learn from Microsoft Enrarta French Deluxe

from decaying quickly. however, you'd be advised to keep up your practice in the lan-

Microsoft' s Encarta Language Learning French Deluxe is the top end version of its

Frenchlanguage training software.

sion, or developing a friendship with a fel-

Canadian users of this product should be aware that this software is aimed at helping the user gain basic conversational proficiency and some cultural background in European French dialect and culture, not Quebecois French. The French Deluxe package consists of

low Canadian whose mother tongue is French. Overall. as long as you keep in mind the European-French orientation of French Deluxe. which is perhaps inevitable in a product mainly developed for the U.S. market, this software is a decent, functional,

four CDs, including two audio CDs and two

entry-level package for English-speaking

CD-ROME, a microphone headset, and a 240-page workbook. The total package offers a wide range of techniques to present French language and culture, including PCbased interactive multimedia "virtual conversations," audio CD examples and practice (which can be used without access to a FC), Internet chat options, and written workbook exercises.

teens and adults who'd like to develop a basic proficiency in French. However, if you' re planning a trip to Paris, this software can help you convince the surly waiters there that you are sincerely trying to parle that francais.

French Deluxe is aimed at beginners in

in a standard edition that does not indude the audio CDs or workbook

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Considerable attention in the exercises is given to common traveler requirements

such asintroductions, asking for directions, ordering meals, buying and selling, dis-

guage by watching French-language televi-

kuam4ng Lungtadgu Ilndup LearningLanguage French isalso available

A pair of Microsoft Encarta Spanish language-training p r oducts, L anguage Learning Spanish ($49.95) and Language Learning Spanish Deluxe (379.95) are also available in the LanguageLearning series. — CsnsdaCDmputrs.coaw

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< HOL I D A Y G I F T G U I D E >

Digital camera buying tips Picturetaking andthe holiday season seem to go hand in hand,and thisyear, digital camerasmaybe on your wish bst Dy Dat/kl yanaka ilethe race for more and more

Ultimately, more pixels means more picture information, and that usually means a better picture. But you might be quite satisfied with

pixels continues, camera makers

the images from a one or two megapixel dig-

For any given price range, you' ll flnd mod-

are also improving cameras with

ital camera, if you never want anything larger than a Sx7-inch print. And if you want to

els from several manufacturers. For detailed reviews of the latest products, see the Test Lab

lower resolution i mage-capture systems.

post your pictures on one of the many photohosting Web sites that are popping up, these resolutions will be fine.

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Celaron 56 6

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Celaron SN/633 $569/57S

Celarnn 667/700 $5$9/645

Gigabyte 6A-TZM 200MHzFSB 32MB PC133DIMM 10.060 Hard Drive 1.44MB Floppy Drive 52X CD-ROM ATI RageBCBMBAGP AC97 Sound 0/8 Win98Keyboard/Mouse 140 Wan Speakers Tower Case

AMDDwnnSN/550 5595/505 AISD Dwon708/750$639/539 A MD Duron B N $67 9

GlgahyteSVXET+ PC133, ATA56 for P.Ill 10.068 Hard Drive / 52XCD-ROM 64MB SDRAMPC100 1A4MB Floppy Drive 3D AGPSMBVideo Canl Cfystal PCISoundCard Windows 98 Keyboard Amplified Speakers ITower Case P-III 733/80 0 SBS SIN9 P-III 866/933 $10 29/1249 •

I ntel Calaron 56 6 SS4 5 Intel Caleron 6N/533 $650/669 Intel Calaron 667/7N $595/729

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CZRKRCS Asvs P3V4Xl CUVSX/ P3V-133 $163/149/135 AcusA/V f ATVAudio Socket A ....$230/240 Ahit V16/ KAT-100 ISE4.....1149/229/253 GigabrteSVXEI+/OVX«rms .., ..5110/Qg Gigabrte SVAT+liaise .... . . . ..$113/213 OigahrterZM/TZXSocketA ......$130/119 Svper1'3SAX/SAX/Ana PSA ..11'lg/115/MS •

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PC Chips EM /2541MR M/8 64MB SDRAMPC100 10.0GSUaia DMA150HD 1A4MB Floppy Drive 104 Keyboard l Mouse SSKvga FssModemfATXTower Case Up to 20MBSharedVidm 0/8 52X CDROM/ OIB3D PCISound 140WMultimedia Stereo Speakers GIB10/1 00Ethernet Controller P-BI 733/800 $74 5/ 8 49

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Namary apllnns Some digital cameras have a small amount of onboard memory for storage, but most use some form of removable solid state memory. The most common types of removable memory cards are CompactFlash (CF) and SmartMedia.Sony introduced a proprietary module called the MemoryStick, which is so

far used only by Sony in its cameras, music players,and other devices.Some Sony Mavica models have a built-in floppy drive, meaning that you can use «ommon 3.5-inch floppies to store your images. (RecenUy, Sony also introduced a camera, the MVD-CD I GOO,that

burns images onto 3-inch CD-Rn The discs is '

LogitechPS/2Mouse AOpen 48XCD-ROM ATIXpeit2000,32MB,AGP CreaSveSoundBlaster PCIw/I 28Voices Mulamedia Speakers 18' ATXTower Case P-III 133/$00 $1019 /1'I'19 P-III 866/933 $12 4 9/1469

Intel Calaron 56 6 $86S Intel Celeron NS/533 $810/N9 Intel Celaron 657/7N $919/S59

Alternative:

ASSIP IIMrcsnCPU Package

Intel CPU Package

Fvjiisv 15/20 .. . . . . . . . . , . . . . . .$123/162

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report in the next issue of TCP, which will be available a couple of weeks before Christmas. In the mean time, here are a few things to consider.

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are not reusable but are considerably cheaper than the other media options.) None of these media are interchangeable, so when you buy a digital camera, the kind of storage system it uses might be an important consideration if yo u already have other devices that also use removable memory. For

example, if you have an PocketPC that uses CF, you could use the same memory cards in a digital camera that used CF «ards.

We'vebeen told byvariouscamera makers that SmartMedia is more popular in Asia and Europe, but CF dominates in North America. Presently ,CF cards have the largestcapacity, up to 192 MB. A CF II card is also available, that is slightly thicker than the CF card. IBM makes a I GB hard drive in CF II card format, and some professional digital «ameras will accept it. Typical)y, two megapixel cameras come with an 8 M B s torage card, and three megapixel models have a IG MB memory card. These hold about 12 to IB pictures at the camera's highest resolution setting. This can be constraining if you are on an outingits like walking around with half a roll of film in your «amera. Yow options are to save images at a lower resolution, or buy another

memory card.

Daanry type We like cameras that use standard AA batteries, because if you deplete your batteries, you can always go to any corner store and stock up on a new set. With proprietary batteriec, unless you' ve purchased a spare, your photo outing is over when your battery dies. Some camera models come with four Nickel Metal Hydride (NiMH) AA cells and a

charger . Buying these separately could cost you an extra $50 to SBO, so keep this in mindwhen making price comparisons.

Dawnksad mn4kusl If your camera uses a serial connection to download images, expect to twiddle your thumbs a lot waiting for the images to be transferred from your camera to the computer. Most cameras of recent manufacture offer

Universal Serial Bus (USB) connection, which is highly recommended if your PC also has USB. Notebook computer users have an

Continued an page58

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er the compression, the more information is

discarded.

3000Z and Kodak 4000,which both offer three-megapixel-plus resolution, agow you to

These models are easy to slip into a pocket,

Continuedfrom page SS advantage here, because memory cards can be inserted into the notebook's PC Card slot

We prefer to shoot with the least amount of compression. You can always reduce the size

save in uncompressed tiff format. But you can save just one of these images on the (6

majority of camera makers have stayed true

using a special adapter, for very fast i

of an image later in an image-editing package, for example, if you want to post smaller images on the Web. But it's hard to bring back

MB memory card that's included with the cameras.

to the basic size and shape of point-andshoot 35 mm 6lm cameras, which helps in the transition to digitaL

image details that were not captured in the

Bsgenemks

E36tnsmeblng

6rst place.

Here digital camera makers have shown

Until this year, if you wanted prints of your

Some higher-end cameras allow you to save imagm in uncompressed format. Saving images in uncompressed format is, theoretically, the best method, since no picture informauon is discarded. The penalty is increased file size. For example the Epson PhotoPC

widely varying approaches. Nikon, Minolta

digital images, you had to make them your-

and Agfa have ag experimented with twopart assemblies where the lens can pivot up and down independentlyofthe camera body.

self on an inkjet printer. Now, a number of

transfers.

m age

Image cempmeHlen Digital cameras typically offer three or fow levels of IPEG image compression. The higher the compression. the smaner the Bje (and themore images you can store on the memory card). IPEG is referred to as a Iowy form of data compression, which means information is discarded as part of the process —the high-

FujiFilm's x700 line, including the fourmegapixel-plus 4700, is taller than it is wide.

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• 0 DEcEMBER 2000 THE cOMpUTERPAPER K EDITION wwwcanadacumpuiescum

If we were to recommend a single storage method it would be CD-R. The blank media is very inexpensive (in the range of a buck a disc), and the drives themselves are now quite affordable,in the 3250 to S400 range.CDrecording software has been streamlined, and

the technology will be around until at least mid-decade. Recordable DVD, with its multi-gigabyte storage capacity, is still too expensive, as no single standard has been reached yet. Zip and

LS-L20 systems wiB work well if you already have a drive, but diskettes remain expensive (S(3 each), and the L00 to I 20 MB capacity may prove inconvenient when your coUection grows to gigabytes worth of images. 0

RSNMS , odence Dne Re teachers' regcue

HP Phoie Smart C200 Dlgllal Camera 5365

Inte llockelpccanna 540a450 5220

ing,the company says.Among its resources,

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the site contains streaming video packages forpreview purposes;butthe company «au-

tionsthat videotapes would need to be ordered for presentation in class. htlp//wwwihejuiurelchsnnel.mm

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and the Erst line of defense is to back up regularly. If your hard drive crashes and it contained the only copies of a special event you photographed, you will be sad.

RR — According to a press release, The Futures Channel is a digital resource for mathand science educatorsthat represents 8 collaborative of technology specialists, curricuium experts, c(assroom teachers and a "multi-award-winning production team." The Channeloffers video, student activities, and otherresourcesintended tohelpteachers show students workplace appbcations Df mathand science concepts,and to help students deve(up the high-tech workplace skills. The service is the product of s Si million research effort involving thousands Df teachersand students paruripating in langterm studies,focus groups and in-class test-

NotebookMemory (compel/18M/forhiha) caa

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so, you will discover that storing ag those images turns into a project in itself. With 6lm cameras,you can tuck the prints and negatives into any old drawer, and be confident that they will remain relatively safe. Digital images, on the other hand, have to be treated like any other kind of digital data,

Hard Drives

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Software for the executive

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ad hoc category. I have grouped my Xmas gift suggestions into three sub categories. First is the help-me-to-get-ahead software gift. This a tough nut; but here are some nut-cracking software ideas: • Decisioneering Crystal Ball Professional (http: //wwwdeosrnneenng.corn, $2,200) combined with the book Snenrrfrr Financial Management: Advances in F inancial fwrelligence (published by Amacom, ISBN:

0814405002,$80),offers advice on doing risk assessment in a variety of financial sett lllgs.

• Palisade OR(sk for Project (http //www.psl. rssde.corn, $1,500) plus Microsoft Project 2000 (hap://www.mcrrnsnfl corn, $500) — even with simple models, these risk assessments are invaluable. • Lindo Wh at's B e s t Pr ofessional (htrpy/www.lrndn.rnm, $1,800) with the book Oprimizarian Modeling with LINDO (publishedby BrooksCole,ISBN: 0534348572, $120) solves linear and non-linear optimization problems, telling what's the best strategy in numerous situations.

creative impulses from the other side of the brain, to get the rising gal or guy to think: GraphicaUy with M i crografx iGrafx Process or Optima (httpy/wwwmrcmgraixcam, $1,500 or $1,100), which take diagramming to a new level with built-in simulations, but get the flow of ideas/design down with ease that is worth the price of admission. Go beyond PowerPoint. • Creatively with Axon Idea Processor (hnpy/web.srngnet.cnmsgy-axnn2000, $200) or IdeaFisher Pro (http://www.rdeshsher.corn,

$300).These programs will help spark fresh ideasand perspectives. • Numerically with Mathsofi's MathCAD 2000 Professional (httpg/www.msthsnh.corn, $600). This program is for math phobes or philes. It is such a pleasure to work on its mathpad screen, solving simple and com-

plex math problems so intuitively, and with lots of wizards to help the phobes.

Slow It down Finally, help the up-and-comer relax with a game of Scrabble (http//www,hssbro.corn, $33). Not only can you play against the computer but other Scrabbleists online. It has wonderful word resources, like an anagram generator, and after playing against the computer named Maven, maybe our

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Christmas morning pictures o now that you have the digital camera of your dreams, and snapped a load of pictures during the gift exchange, the next project is figuring out how to ntanage and processall those images. Though every digital rmmera comeswith some sort of image-editing software, more often than not it is a "lite" application, easy to use but short on user-controllable features. Here are two recommendations for inexpensive packages with significantly improved functionality.

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From MO50(lwsre hrrpy/wwwmorn(tram pace.566 MGI Photoguite 4 takesthe opposite approadt. It has a series of wizards that guide users through typical projectsthat they might do with their photos and imagew Calendars: in yearly, quarterly, or monthly views, and in a variety of vertical and horizontal formats. Photo «orrertion: wizards/tools to adjust colour, size, contrast, and composition.

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pres 5r00 Photolmpact actually comes with three programs: GIF Animator 4, for making animations and slide shows of your images; Photolmpacz Album, for organizing your imagesinto thumbnail albums with personal annotations for each image; and Photolnrpact 6, for pmcessingyour imagesand making, them print- or Web-ready. The distinguishing feature of Photohnpact is its functionality, which indudes co)ow adjustments, masking, layering, and a complete set of image tools equal in range (but not depth) to

top-end programslike Adobe Photoshop and Coral PhotoPaint. The keyfeature for Photolmpact isits Easy Palette, which allows users to drag and drop an efiect or filter fiom the palene onto an image and quickly see the results, then undo themif

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Be your own Big Brother Webcams allow you to watch or be watched By Sean Camrghesa nyone who has gone through the Canadian high school system has probably' read George Orwdl's 1984. Having a video camera trained on you —and Big Brother watchinr day or night — was a chilling prospect. But all it takes is a few years for everything to change. Watchingand being watched are now fashionable. It started with a few online pioneers trainingcameras on themselves and streaming the video over the Web. Their sites became some of the most popular destinations on the Web. Then came the popularity of voyeuristic TV shows like Big Brother and Survivor, which are designed to make you feel as ifyou are looking over the shoulders of complete strangers. Now, more people want their own Webcams, so friends, family members, and complete strangers can see what's going on in their personal space. And for those who want to be the star of their very own show, a few companies have developed products to make this happen, by

providing easy-to-install Webcam hardware. Just plug it into your PC's USB port, load the software, and away you go. Here are three gift ideas for the budding star on your list.

asgganrstltalegtcam Web From:Logitech hthi//wwwkignech.curn Estimatedstreet pnce:5)05to 5125 The QuickCam "eyeball" cameras were originally introduced by Connectix, but Logitech acquired the line and has started to take it in

new and funky directions. Originally, it was assunted that QuickCam hardware would be used primarily for business purposes (in conjunction with a program hke NetMeeting, For

teleconferencing, for example). It quickly became clear, however, that many people

were using these cameras to snappiaures for friends and family and to create personal Webcam sites. The QuickCam Web model is aimed squarely at the first-time Webcam owner, with a ton of software and an attractive price. Included with the hardware is photo album software, video greeting software, everything you need to get a personal Webcam up and running, and more. One of the most interesting piecesof software included in the bundle is Digital Radar II, which acts like a motion detector, turning the camera on when movement isdetected (you «an adjust the motion threshold). This is usetul in a number of cases: if you want to see if anybody comes into your room when you' re away; if you want to tind out which of your cats keeps snacking from the tish tank; or if you want to catch kids (or parents) redhanded, reaching into the cookie jar, for example. It may have the whiff of Big Brother, but many people could probably think of 4 use for this software. On the hardware side, the QuickCam Web comes in the orb design people associate with the QuickCam line (some previous home-oriented models have deviated somewhat). T he USB camera rests on a

rubber base, which allows limited repositioning. It also comes with something called the SmartClip, which allows you to hang the camera off the edge of things (a notebook or

desktop, for example) if you havethe room to balance it properly. As with other members in the QuickCam family, focusing is done by turning a ring on the front of the camera. For

moments when you want privacy, a flip cover swivels into place over the lens. A microphone is built into the camera module for recording greetings, or for use with networking applications. And for those moments when you just want to point and click, there is 4 snapshot button on the top of the camera, which will take a still image and send it back to the PC. Because the QuickCam Web uses a CMOS image sensor, the picture is a bit fuzzy compared to the CCD-based cameras (the Qui«kCam Pro, for example). Although some noise is introduced into the image, the picture is still good enough for most casual users. For someone who wants to get into the world ot Webcams, this is an inexpensive package with everything you need to get started. The QuickCam Web works with Windows 98 and 2000.

koaggedt gtalchCam Pro LISB From:Lugaech hnp.//www.lugiteth cum Fsumatedslreet pnce: 5125tn 5149(U5599) For those who want slightly higher picture quality. the QmckCam Pro is avadable, and for not much more than you would pay for the QuickCam Web. This model is called "Pro" for a reason: it has a much bener picture, and a m or e versatile mounting dip. Although both cameras are capable of picture resolutions of up to 640x4$0 pixels, the Pro has a better image because it swaps the CMOS sensor for a CCD Continued on page 63

Re views

Taking photo film on

a pixel ride Usability glitchesmar HP's versatile S20 slide scanner ore and more photographers want to get their images into digital format for post processing and delivery to clients who are demanding digital and/or Webready images. Despite the explosive growth of digital photography, the majority of imagesare still produced onslides and negatives. Of course there is an enormous backlog of slide, prints, and negati ves sequestered away in shoeboxes, photo albums, and slide horns and carousels. Given the still prohibitive price of really good digital cameras (the 35mm SLRequivalents can cost $6,000 to $20,000), many artists and consumers are looking for ways to get their (Bm and print images onto a computer elrectivdy

and a(rordably. ggPplmgosmak Nat Scaaner SBO From:HewlettPackard lap//wwwphotountrtmm Mbimumsrsiemrequirements:Mac03or Penuum0pnxes. snr;Mat 05 8.6orWindows9(PNF(5P4)/2000; and64 MB 0( mtmury. 5(reerpine 5699 Ovevieni HPFilm 5ttnnerrunveru 35mmsides, 35mm

sinpsu(slidesur negatives,andup tu 4s5inchphotographic pnnu vrtn2,400dpr images. Out ul du hot. Lotsol tele gltthesto henoded. PrrrxAhletu scanpnnrs,slxhs, snd negtuvesmth good en(ourac«uracyandFair aainmss. Cons:Slowproteumg Poorsngwtre ergonomics. Overallraung:3.9Out uf 5 Continued on page 63

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< HA ND S O N w lb%log pholo Nm on o phol s?do Continuedfrom page 60 Enter HP —which dominates the printer and Bathed scanner markets —with the PhotoSmart S20 6lm scanner. This device is very smardy positioned, accepting 35mm slide, 35mm negative, and slide strips, as well as photographic prints of up to 4x5-inches. With a little trickery, PhotoSmart can be coaxed to scan 2 I/4-inch and other large-format negatives and slides. In addition, PhotoSmart promises up to 2,400 dpi (dots per inch) resolution and simple but eS'ective cahbration for better colour Sdelity. HP has priced the PhotoSmart unit at a fairly compelling price, $700. This is about double or triple the cost of a flatbed scanner, but aboui 20 to 30 percent cheaper than mughly equiva-

install guide and using the setup wizard, appeared to go smoothly without incident. But after scanning the Srst slide, the unit refused to scan any more slides. So I pressed the fmnt panel button and tried to switch to prints. No luck, the unit refused to read in the print; and now would not even switch to read a slide. After rebooting and trying the other tmu-

strip, and print mode. HP's sofiware is nvaincompliant, which meansthat using the import or acquire commands in any of the major image

processing programs (Adobe Photosbop, Coral

medium. Prints were best, colour slides and negatives were sometimes a bit light or colour shifted, but not by muck Image quality was not too bad at 2,400 dpi, but solid colour Sdds at

lower resolutions would exhibit grain patterns,

PhotoPaint, Deneba Canvas, Iasc PaintShop Pro, M GI Pho t oSuite, Mi c rografx PicturePublisher, ULead Photolmpact, etc.) will run the scanner. However, the HP software is

specially with prints. As with all photo pmcessing, you must be careful about lint and dust. HP provides both a

bleshooting hints suggested by PhotoSmart's

very kludgy.

small whisk brush and rubber balloon to blow

After inserting a slide or print, PhotoSmart does a prescan of the image, which takes about

dust out of the way, which was very egective.

Oot ot Nsobox With a brand name like HP,perhaps my expec-

help 6le, I resigned myself to reloading the software as the last troubleshoot recommendation before calling support. I was not too optindstic because the recommended sequence of install steps are the same as those I'd already done — it was simple the 6rst time, so how could I have made a mistake? Sure enough, ager the second installation attempt, the scanner would not scan a slide or anything else. Being desperate to scan some slides I needed yesterday, I uied one more re-install of the software, but this time I not only removed the software but all its directories. icons. and any other vestiges remaining on my computer. Third time was a charm, with the software and scanner appearing to work. But I was thorough-

tations were too high Disappointment started

ly spooked despite the reassuring words of the

when I was reasswed by the salesman that the PhotoSmart S20 would run on my Windows

Photogmatt multimedia tutorial.

Stctor? Unfortunately, no. The PhotoSmart scanner also had the nag-

I had plenty of prints, slidesand negatives to

ging habit of randomly refusing to take in a

2000-based system. Bzzzzzzt! HP and the salesman made the sale; but no thanks to either party for not warningthat PhotoSmart S20 works only with Windows 9x and Windows NT 4.0. I then switched to my 200 MHz-based Pentium system running Windows 98, and the installation, following the convenient quick

scan to test the PhotoSmart scanner, so thought I was o S t o t h e r aces. Unfortunately, PhotoSmart did not want to race with me.

negative strip, slide, or print. Sometimes the

lent slide scanners ogered by such photographic ate?warts as Nikon and Minoltx Given that the promise of PhotoSmart is very good, the question remains how well is the pmduct degveretL

Scanning zoaoRs PhotoSmartwas easy to operate— just press a button on the scanner to switch between slide,

Boyour own Blg Brother Coniiiinedfram page 60 (higher-res CCDs are typically found i n newer digital cameras). Essentially, the picture is less grainy, crisper, snd is not as susceptible to Sicker and static. The internal hardware required for the better picture means less room inside the camera housing. and consequently. the camera is simply that: a camera, no microphone, no buttons, The package still comes with audio in the form of a headset microphone. so if you don't mind looking like an air traffic controller, it works just fine. The QuickCam Pro's innovative mounting clip is undoubtedly one of the best selling points of the whole package. Ivlany tethered cameras simply rest on a surface or have a very limited range of motion. With the QuickCam Pro,the camera offers nearly 360degree positioning thanks to its special clip base. Th» camera is held in place by a Ushaped bracket that can swivel 360 degrees. The camera also tilts within the bracket, but not a full 360 degrees as the cord gets in the way. Additionally, the base has a built-in spring clip, allowing you to attach the camera to anything thinner than 2.54 cm ( I in.), like the side of a bookcase. The QuickCam Pro ships ivith the same extensive software bundle that comes with the Web model, including software for setting up your own Webcam site, Digital Radar securitl software, and more. The QuickCam Pro works with Windows 95 (rev. BL'N, and 2000.

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Sve to10seconds. Then users make 6nal adjustments in the PhotoSmart dialogue, induding corrections for dpi, slide type, and positioning of the image. A 6nal scan takes about 30 to 200 seconds depending on the size of the media

being scanned. What i s p a rticularly vexing i s t h at PhotoSmartsoftware does notpmvide a way to

bypass prescanning. When doing dozens of slides you have to prescan every one and reset option choices every time (or at least HP has hidden the work-around — if there is one —very deeply in its manuals and help Iges). Was this a

nuisance?You bet! Was this the only nuisance

softwarehung,faring areboot,W hen aslideor negative is insertecLthe scann«r's light turns on

With this unit, the HP design people got the product bundle right — slide, negatives, and prints with 2,400-dpi resolution and good, if not great colour accuracy and low to medium graininess. The price is very competitive with other Sim scanners with fewer features and comparable accuracy. The USB connection works welL However, the HP enghteers have uncharacteristiotily left a few mugh edges. The mstallation pmcess was disconcerting dmpite the dear manual instructions and good multimedia inuoduction. Perhaps my threetries at loading the software was a bit of bad luck But the continuing, almost random, pmblems loading in slides and prints appears to be a hardware glitch — a refusal to read media, or hardware hangups in about one out of 10 times seems

high to me.

when it is ready to load the image. Other time, though, coaxing that light on was as frustrating as gening an old credit card into an ATM machine. Apparently there is a patch for the system hang problem; however HP product support sent me to Microsoft and Micmsoft sent

Yes, the scanner software provides ag sorts of exposure and scan controls, but turning olf the

me to an email request bbck hole that hasyet to

producz. 0

responcL Fortunately the results of the scans are pretty good. I found the colour fidelity to vary with the

iacqvesSvrrcVerisAwsrs scanningtoi Zaodimagemakers, coauci him sl tbsvrvC wiaftramp.ret

prescan to speed up pmcewing would be avery desirable feature.

In sum, Bus HPscanner hassome uncharacteristic sloppiness that mars an otherwise 6ne

•

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The HomeConnect line features a number of Ethernet-based solutions for the home office network, as well as a USB Webcam. The HomeConnect PC Digital Camera is a sleek black camera with a base that swivels 360 degrees and a more modest tilt range of about60 degrees. There isa foam ring on the front of the camera that allows you to get within a few migimeters of an object. The camera ships with a reasonably good bundle of software, including Microsoft N etMeeting, Pi ct u reWorks Li ve , PictureWorks NetCard, aud Rea?Networks G2 Player for streaming audio and video. The package also indudes Welxam32 software for uploading images to your Web site, though it should be noted that this software is a demo version that capias after each hour of use. You can restart it immediately but u i a bii of a hassle, especially since ihe Logitech models come with software that uploads your captured images without restrictions. The picture quality on the camera is very good. but is linuted io 640x480 pixels. All of the Webcants reviewed automatically adjust for low-light conditions, but this camera isthe best of the bunch under low light, returning crisp pictures that look as if they were taken with the lights tully on. For use in dim environmentb this one wins hands-down. The camera works with Windows 95 (rev B), 9(k and 2000, making it a good choice for either home or the office. f J

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WhilePalm Computing's handheld dynasty remains intact as we close out 2000, competitors are bringing interesting and powerful products to the arena

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lcome to the future. There's a lot to be said for Star Trek's influence on the development of technology. At a time when nobody had foreseen cellular phones, the crew of the Enterprise was using wireless communicators. More relevant to the Test Lab this month, however, were the tricorders and data pads, the portable devices crew niembers used to perform a variety of tasks while in the field. While handheld computers come nowhere near the fiixional tricordcr (with its ability to diagnose illness and scan for life forms), we have made progress in the real world. Now, you can carry around a devise that fits in the palm of your hand, yet allows you to enter notes, sort through your entire contact list, alert you of upcnming appointments you shouldn't miss, compose email, beam data to other handhelds almost instantaneously, and connect wirelessly to the Internet. You still can't scan a planet for inteUigent life, but you san certainly add a wireless modem and tap into the communications network. You san't necessarily determine the exact location of a particular person who is somewhere else. but you san anach a global positioning system (GPS) module and determine exactly where you are. Who knows where we'U be in a few years? Right now, most handheld technology falls into one of three camps, brnken down by the operating system. These three types are Windows-based, Palm, and Symbian.

Pocket PC Can you fit a whole PC into your pocket? That's the impression Microsoft wants to give with the name of its new operating system for portable devices. Essentially an updated version of Windows CE, Windows for Pocket PC offers a very similar interface to tVindows 98, and "pocket" versions of Microsofl Excel, Word, Internet Explorer, and Outlook. The argument for SVindows for Pocket PC is that people will feel more comfortable using a handheld computer if it is similar enough to the computer that sits on their desktop, because they already know the windowing scheme used by Windows 98, with the Start b u tton a n d m en u s etup. Theoretically, you should be able to pick up a

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immediately start using it if you have experience with the desktop version. The problem with this approach, however, is thc same p eople have with Windows on the desktop, whish is that it cats up a lot of resources. A lot of the handheld's memory is used by open applications, and a lot of processing power is consumed by the

roblemp

user interface— in fact, higher processor speeds are starting to be an important specification for handhclds. The user interface is dose enough to seem familiar, but there are certain key differences that can really throw olf a novice user, like the lack of a "close" nption for applications or documents. Of course, switching from nne application to another simply suspends the one running and opens the other one, just like on the PalniPilot. Still, it's a bit counter. intuitive to someone familiar with the desktop version of Windows. Pocket PCs dn have advantages over other platforms, though. especially in the multimedia department. Some Pocket PC machines

use high-quality colour displays, so picture quality on the screen is much better than on smaller monochrome displays. This feature has lent itself well to the new Microsol't Reader software, which allows you to read books with graphics right on your handheld. Pocke(PC devises now also incorporate a media player capable of stereo playback of MP3 files. as well as full-motion video clips. Thc question you have to ask yourself, thnugh, is whether having a high-powered multimedia device in the palm of your hand is worth the extra investment? These devices have a higher quality screen, high-quality audio components, more RAM, and more processor power, but the price is quite a bit higher than, say, a Palm If you only need a handheld devise for keeping your contact lish alertmg you about meetings and jotting down the occasional note, a t 'indows-based device may be overkill. It you do want one of the SVindows-based

Pttlm The Palm has been so successful in the world of portable devices that the name has become

the generic term to refer to all handheldcomputers. Part of the Palm's successcomes from itsoperating system's elegance and ease of use, and the device's simple yct functional case design. At a glance, the Palm seems to be almost too basic, with a tiny screen and fairly rough monochrome display on the earlier models, no sound capability other than beeping, and a fairly cryptic data input method. In some ways, it seems almost primitive. This is a bit sl«ceptive, though. Some would argue that il «Palm's simplicity is the very reason for its success. Instead of trying to create a rich graphical interface and duplicate

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many of the programsthat are so p n I'ull-size screens of desktop computers, Palm sticks to the basics and g(ves you only what you need. Because there's very linle unnecessary stufl on a Palm, it's possible to flt both the applications and a ton of user data into only 2 MB of RAM, whereas Windows-based models seem unhappy without at least I 6 M B onboard. Because it didn't try to replicate the desktop experience and was very clear ~bout what it was —a powerful interactive pocket organizer that could easily be synchronized with data on your main computer — the PalmPilot was a runaway success. In fact, the Palm still holds the lion's share of the market, successfully holding off both versions of Microsoft's

handheld platform ( WindowsCE and Pocket PC, that is). About the only concession Palm has made to the Microsoft challenge is to add a colour screen to the Palm line, which is a relatively minor concession in the grand scheme of things. For the most part, Palm Iias previously been available only from the source (previously 3Com, now Palm Conqsuting). Thc notable exception: Igh( has had its own line of Palm handhelds for the enterprise market (rebranded (Vnrkpad and with a black case and the IBM I ngo, but otherwise the

devices ,there'sno shortageofavailablemod-

machineswere functionally identical).

els. however. Many of the majnr PC manufacturers have entered the handheld market with

It wasn't until Handspring arrived on the scene with its line of Palm OS-powered Visors that there were any innovations in the hardware that had not been initiated by Palm — which is not really a surprise, as Cnatimirif on page 69

Windows-baseddevices,ashave manufact users typically more interested in peripherals and other non-PC hardware. A sampling of

thesedevices is reviewed below.

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Continuedfranl page 66 Handspring was founded by the inventor ot' the original PalmPilot and former members of Palm Computing's executive team. (pith th» introduction of the Springboard slot for external hardware, Handspring moved the Palm platform into exciting new territory. Further, Handspring incorporated a misrophone mto the Visor, t'or use with third-parn hardware that is audio-enabled. See below for reviews on both Handspnng and some of the newer offerings from Palm itself.

Symblaa/Psksa One company to watch out for is U.k.-based Psion. Although it doesn't currently have a high profde in North Amenca, it is the number one handheld platform in Europe, and fansofthe Psion technology arevery devoted. Psion was making handheld computers long before Microsoft introduced Windows CE. The reason behind its success is similar to Palm's: it's a very basic operating system (Symbian's EPOC) that offers ever)xhhtg you needin a very effi cient manner. Adding to the Pslon's appeal, however, is the fact that the deviceshave keyboards, making data input quite easy. Add all this to the fact that the technology uses a powerful 32-bit architecture, and you' ve got something that's making other manufamurers sit up and take notice. And take notice they have. Pa(m, the champion in the North American handheld market, has actually licensed parts of the OS t'rom Symbian for use in its own technology. Further, Diamond hlultimedia recently chose to enter the handheld category with a device that uses the Ssvnbian OS and hardware based on the Psion Revo Plus.

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When it comes to the power of the Tt'mdowsbased handheld PC, Casio has always delivered more —morc multimedia, more screen colours, and more flexibility. The 32 MB Pocket PC-based Cassiopeia El25 also follows that patmrn. First off, it comes with a lugh-quality 64,000-colour TFT screen that makes it easy to see what you' re doing no matter what the level of ambient lighting. As far as the multimedia component goes, Casio has long made the Cassiopeia line compatible with MP3 files, a feature that has now been incorporated into Windows for Pocket PC. This feature is enhanced by the inclusion of a T)TIC ll CompactFlash (CF) slot for external storage, which means you can use higher-capacity CF cards or even the IBM microdrive. The design of the E-)25 makes it relatively easy to use. In the bonom lefl corner there is a four-directional tilt panel For scrolling through items on the screen, which is supplemented by a jog wheel on the left side of the device, for scrolling and item selection (spin with your thumb to scroll, depress to select). The front panel has one-touch buttons for yourcontacts,calendar.and menu selections. One-touch bunons on the side take you to the voice recorder, as well as the Windows drop-down menu. Everything stored in your handheld is accessible with just a few clicks, with this setup. Of course, you still have a stylus for manual input on the touch-sensitive screen. The E- I 25 comes with a free protective soft carrying case. Although it doesn't come with a setofheadphones,the box contains an offer for a free set of headphones and three replacement styluses, for the cost of shipping. The E-l25 uses a proprietary removable Lithium lon battery. It can be synchronized to PCs runnmg Windows 95, 9B, and 2000 desktops, and Windows NT 4.0 with an optional serial cable and IntelliSync software.

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The EM-500 is 4 new addition to the Cassiopeia Pocket PC line, and it's similar in most of the fundamental ways,but with a few key ditferences. First. the Elvl-500 doesn't use a synchronrration cradle, it connects directly to PC with the included USB cable. Secondly, the device uses the new MultiMedia Card (MMC) s lot f o r a d dition~) memory. Although this makes it a bit less flexible (no Type ll devices like microdmves or modems, for a start), the smafler size of MMC memory makes it possible to shave a few millimeters oft the depth of the device. This thinner size comes at the expense of a bit of memory: the Eh(-500 only ships with l6 MB onboard. Most of it is the same as the larger E-I25, though. The screen still features 64,000 colours and a bright TFT display. In addition to Pocket PC's traditional stylus input, the buttons have a similar layout, making it quite easy to get anything stored on the unit quickly and easily. Plus, it features high-quality stereo audio, allowing you to use the device as a portable MP3 player (of course, it pretty much becomes necessary to get some MMC memory for this purpose, because of the EM500's limited onboard memory). Lastly, it also comes with a protective soft carrying case. The EM-500 uses a proprietary removable Lithium lon battery, which recharges when the EM-500 is plugged directly into its power adapter.The device can be connected to Windows 95, 9B, and 2000 desktops, and to SVindows NT 4.0 via an optional serial cable.

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AMDTtunderblad 8508!hz AMDTTtuntharbirzl BDDB Ehx ABEDThunderbiw! %0Mha AEEDlhunderbird 100088hx

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4317FRASER ST.,VANCOUVER, B C.V55/4G4. TEL (604)872 7337 /FA)L872 2524 8 Hour: Iykxbpd 10 30am-6 00pm, SRLTD00am-4$)0pm 10 DEcEMBEE 2000 THE coMPUTERPAPER Bc EDITKxv wwwcacadaccmpuleamm

$99 $189 $109 $149 $229 $299 $579 $999 $199

Canon 8JC210082 Caial Luxmafk 232 Caiaf Inkjat 1200dpi (befafa $90 rebate) EPsaa Stylus 880 14408720 with USB Cable EpsonStylusTyy 2880x720 INaw Model) 14P 840 Color Inkjal iap 930 Color Inkjat Ret3 technology 14P 1100 Laser Pdntel, Bppm 14P 2100 Laser Pdctal 10ppm Goklslar 32ziaz/dx CfbRW Internal

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located around the outside of the screen, including contacts, agenda, email, phone, a world calendar, calculator, jotter, infrared send and receive,zoom. cut and paste.and a pull-down menu. Each application has a special bar along the right side of the screen for app)ication-speci6c options. In addition to these one-touch items, you also have access to Symbian's own word processing, database and spreadsheet software, as well as a game Cawfiuued on page72

ease@ s reetings

INTERTECH

OFFICEAUTOttATIONDISTRIBUTIONINC

•

does Palm. In addition to the keyboard, there are a few one-touch application launchers

to usecompatible PCCard devices, including Type I CF cards.) When not in any of the jackets, the iPaq H3650 can use the included softprotective carrying case. The biggest problem with this approach is that the device becomes fairly thick with one of the jackets anached. A protective jacket (black as are the other jacket modules) is included with the iPaq. which makes the unit a bit thicker, but without adding any additional functionality. Another slight criticism

the size of a desktop model. It's a bit hard to use at Brst, but gets easier once you adopt a two-thumb method of input —you can actually get quite fast at this with practice. The touch-sensitive 480xl60-pixel screen is monochrome only, but this helps reduce power consumption. For docking with the desktop, the Mako comes with a small serial cradle. The one complaint about this is that you still plug the power adapter into the Mako itself, instead of the cradle, meaning you can't use it as a recharge station per se. The good news is that if you don't plan to sync with the desktop, using it only as a standalone unit, you can

BTSBI BROBB BRITB •

•

CICCISCI

022 -22292Brid0e0ofjRA R(c ha)oad,B.C.V6V/J4 4S Tel:(604l24A7793 Tech:(60422444792 Fgc:(604)244.9762

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Monthl S eciul SoundBlaster Live X4)amer Retail/$115 Acer Aopen Sx4x32 CD-Rewriter .... 189 Voodoo5-55OOAGP 64M .....,.......... 389 Maxtor 7280rpm 27.3G Hard Drive..209 AOC LM-50015" TFT LCD ........ 1089 Brother HL-1020 Laser Printer I Oppmi289 Diamond Stealthln540 32M 4xAGP....94

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CO m P u t e r l n C. H P IZZOCXI Print 13"xl9"............639

Naas9atl0aaf-6pa P i n anCing & LeaSing

Prices are subject to change without notice! Systern are Internet Ready with I m ontb FREE access, 3 years labor at I year parts warranty!

Super D eul

PremiumSystemCeleronfVOVkStatiO00 600/633 $7 79/789

PentiutuIII600

$1 099

Pentium111667/750 $1129/1169 Celeron 667/700 Pentium111800/866 $1179/I 269 P entiumiii 600 PIII 933/1000MBz $1429/1629 Pm 667/750 Celeron 600/633 $ 9 89/999 PIII 800/866 PI I I 933/1000 Celeron 667/700 $ 1 009/1029

•

Memory

128MB PC-133 SDRAM 128 MB PC-133 SDRAM 3OG Ultra 7200rpmUDMA Hard Drive 20.4G Ultra ATA/66 Hard Drive 1.44MB Floppy Drive 1.44MB Floppy Drive Diamond Stealth3 S540 32M 4xAGP Acer Gefoce2 PA256MX 32M Video Panasonic 8x4x32 CD-Rewriter Pioneer/Afieey I OX DVD ROM Soundnlaster PCI 128 Sound on board Soundnlaster Live w/Digital out Sound Acer 56K V90 Voice Fax Modem PackardBellInternet Keyboard PackardBellInternetKeyboard Wicrosofi Wheel (Net) Mouse ei Pad MicrosoA Wheel (Net) Mouse ei Pad PackardBellinternet Keyboard 18" ATX Tower Case w/Power Supply 18" ATX Tower Case w/PS. ATX Tower Case w/Power Supply MicrosoA Optical Wheel Mouse 56k V.90 Voice Fax Modem 56k V.OOVoice Fax Modem PB-600 600w Speaker w/subwoofer PB-600 600w Speaker w/subwoofer Yamaha MS30 Spmkers w/Subwoofer I t' NEC FE700 Flat .25mm Monitor 17" Di ital/Nl/SVGA Monito Withsy stempurcbass onl i Windows hie Fall Vsrsisa CD & Meant/$14S ts1adows 2808 Pto.....$219 $ 1 S Mouse 20/Wheat(ust) $8/$18 MS Ottics ZO(m SB/$280 Pro/$360 Premium/$459 NT 4.0 Workstation I$170 MS Natarat Keyboard $38 I ZSMB PC-133 SDRAM 30.7G Ultra DMA66 Hard Drive 1.44MB Floppy Drive Diamond Steal th3 S540 32M 4xAGP Pioneer/Afieey I OX DVD ROM SoundBlaster Live Digital out Sound

' i

Motherboards

72 Pin 8/16/32/64/128M EDO... 29/58/104/I 88/409 Houston M805LR 4X AGP/3D SosadiLAN....... $159 PC-100 SDRAM 32/64/128/256M....49/5WI14/299 Mauvais M754 ssio 32M TNT vidssisosnditskiLAN (ts PC-133 SDRAM 64/128/256M .............59/114/299 Mstsonic MS7157 w/VIA 4X AGP/3D Sound....109 Gigabyte GA7VX-I wlV IA 4X AGPI3D Sound/139 Video Cnrdg )eton 3D AGP 4M Diamond A50 SM............ $29/47 Gigabyte GA7VM wlVIA 4X AGP/3D Sound... 149 Gigabyte GA7VX w/Soundnlaster PCI 128..... 185 Pine 3D PCI 41vlSM...................,.................. 39/49 Power Color 32M Riva TNTZIIV out ...........98 128 Gigabyte GA7ZX w/Soundntaster PC1128,... 175 GeForce2 MX 12M Retail boxTV out........ 175(199 ABIT SEA/SL6iBX133-Raid ............... 208i188/194 Abu VT6'VHO KT7KT7-Raid ...... 14S 145i214/234 Asus V6SOOPureDelun............................. ."74 285 Asus 32M Geporce2 h(X 71OO/IV out....... 214,234 Acer Aopen K7 SocketA MK33 4X AGP ......... 179 AsusGeporce2 7700 32M Pure/Delux.......384"434 Acer Aopen 4xAGP MX34/AX34............. I 35/149 AsusGeForce2 7700 64M Pure/Delux.......498/558 Intel 810 Chip wi4M AGP/3D Sound/56kiLAN..129 Voodoo3-2000/3OOO(TV out) ....................... 98((28 ASUS P3B-F/CUBXi7'2B-LS.............. 179/185/519 Voodool-5500 64M.......................................... 3N ASUS P3VI33/P3V4x/CUV4X ........... 139/164I(59 DiamondSiealths S540 Savage4 Pro 4x 32M/.....94 ASUS CUSL2.................................................... 225 ATI Xpcrt 98 SM Dhl) ReaCh......................... 47 ASUS PUI P B-S(P2B-DSiPZB-D....... 439i6 9/389 ATI AUen-Wonder Pro SM AGP PCI ......... 149 169 ASUS Athlon MB K7MK7V'A7V...... 168'189'218 ATI Ail-in-Wander 128 3231 Retail w/Games/239 Masotnc» IhLcaKhc'3D Sound unto SM AGP 119 bound I 'ards 38 speakers ATIAU-in-Wonder IZS Pro IOM '32M ........209 258 ATI Xpcn 3ZM ZOOOZOOOPio ................ 108 138 )D Sound Card ISAPCI. ...............................15 18 ATI Rage128 16ht 32M Fury(PC2TV)....... 104 139 Aural Vortex. Diamond MX)OO Mx400 ............ 79ioe ATI Fury Pro 32M I'ury Maxx 64)4............. 155 188 SosndBIsster PCI )D PCI 128........................... ZSi42 ATI Rsdcon3ZM 64$OAII-imvondci .. ZS8i394'405 Metros Miilenium G400 A(iP lsM'(ZM .....13S'168 Mstrox hhllcnium Ci4&i 3" M Dus(IMax.... 2 I SI288 ATI TV Tuner ............. . 88 TV Tuner & Video Capture» Seniors Control(. 1(9 .

Monitors

. 517S vvx 368 (X: .Zimm tooox)Z(ui 17" 7(dr .......... ....... 259

VGA 15" 17" (9"

Sony E oo/GZoo'Faoo ..

so(i sos oes

Sun) (14()O ESO(i(uoii 775,1279,1429 NE( AccusyncFE7(OO AS70'ASOO ....379IZSSi469 Ssmsung 75OS .... ..................... 278 Samsung Flat Tube 75(DF'955UF(510 ) 3 18 489 Ssmvung 7SG Zemm Iliiox76sigIOOHr ..... 289 G Gnidstsrc775FT'7OSFT-................... 359 418 i c»Son( • 17" Q71 07 I . ...... 2 9 9 )SO 'ie»goniv('I" E771 E773 PS775 .... 318 365 458 Vic»Some EF70 PF790 ... .. ... ............. )oh 669 'icivSomc 19" QV5 E7VO . ............... 468 5(S) 'ie»Sonic Zl" Cigle PSI5................... (099 1265 Mitsubishi Ihmvnd Plus71/Ol . . . ........... 4SOI749 Panssonic E70 SL75 SL95..... .......295/385'595 .

7 V c s< m W c a n M a

Accrlm(DX CLSSO «U htn (I I "UP& 56K 24x $165V AcciZOOT CL550 5G 3 ht 12 I"TFT 56K, av $1659 Aceifo(TE tui sso 6G stat (3 yTFT ihKLAN Its st(vs FuptsuA417OCLSOOSG hthf I I "TFT 56k 24< $199

Fujiiiugsszop)-tso 6G s451 14 ("TFT 56k'zsx szsss Tosbibs427OXDVD Ctdoo SG Ssht (S'TFT((VD 2799 Tosh(be(27OZDVDCL)OO (ZG 6(M It"TFT DVD,))SS

Tssbiba 2.5" Hard Drive 6/12/ISC .... $194/264/399 144Pin SDRAM 32(tl/64M/128M....... $7el(ZSI259 PCSICIA 56KFax/Nei»orkin Card ...... $74/59

Dreana Machine

$12 19/1439Asus P3V4X/CUV4X lvlB w/4X AGP Gigabyie GA-7VX/7ZX MB wi4X AGP Asns P3V4X 'CUV4X MB w/4X AGP

Masonic 754LMR MB. w/ATA66 & Acer Aopen MX64/MX34 w/4xAGP 133 MHz Front Side Bus /Ultra ATA66 & upto15OMbz FSB 64MB PC-133 SDRAM 64MB PC-133 SDRAM 10.2G Ultra DMA Hard Drive 20.4G Ultra DMA'66 Hard Drive 1.44MB Floppy Drive 1.44MB Floppy Drive Rive TNT2 IZSb Video upto 32M Diamond Stealtb3 S540 3291 4xAGP 3D Sound w/Digital audio interface Creative 52x CD-ROM Creative 5Zx CD-ROM AC97 3D SoundCard I Win98 Enhanced Keyboard Windows98 Enhanced Keyboard Artech 2B 520 DPI Mouse & Pad Logitecb PS2 20 Mouse & Pad ATX Tower Case w/Power Supply ATX Tower Case w/Power Supply 56k V.OO Fax Modem 56k V.OO Voice Fax Modem I 0/I OOMb Auto smtch LAN Card 14OW Amplified Speakers 140w Amplified Speakers 17" Digital'/ S VGA M onitor 15 TVM ASSS 1280xlo24 Monitor

n(cern(ed

FXonae Theater

P entium III 600 $13 9 9 AMD Domo CPUi P entium III 600 $176 9 600/700/750 $ 1 129/1149/1179Pill 667/750 PIII 667/750 $ 1 419/1459 $17 99/1849 $79 9/819 AMD Athtoaffhundsrbird CPU: $89 9 Pm 800/866 $1469/1559 700/750MHz $ 1229/1249 PIII 800/866 $18 59/1949 $929 /959 Pm 933/1000 $1729/1929 800/850/900 $ 1 279/1299/1329PIII 933/1000 $2 099/2299 $969 /1059 Inten Celeron700 $1 3 19 950/I G/I.l G $ 1419/1469/1539Inten Celeron 700 $ 1 699

Drives (BSControllers

FujitsniMaxtor/seagate/Samsung: 10.2/20/3OG .............................. $129/165/185 4OG/61.2/SOG ............................. 235/359/449 7200rpm 15/20/30/4OG ...... 165/189/235/299 QuatunvWcstern Digirak 203OG .......................,...................... 159/189 7208rpm 15/20 5/3OG ................165 '189/239 IBAI L'D$1A 7200 RPSI: 30 45,60,75G ..................... 234/298i539 699 SCSI: QT Atlasv U2W 18/36G.................. 478/778 Seagate U2W I 8/50G ................... 479/1289 IBM I OKipm 9.1/18/36G ........ 339/509/839 Adaptec 294OUWi29160 U2W .........269/299 Tekiam SCSI 315Ui39OF ....,...,,, ........54/98

Keyboards & Mice

Logiicch h(»vie ZU Firn mouw(»hce( m use( X 17

CD-RO M 8 ( C D W r i t er

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Ultra DhIA66 Hard Dove Contmilcr ........... 5O 15 19" Tower Case w PS ..... ............... ZO 42 25" Full Size Toiicr Case» I' S. ................ 79 16'19 5" ATX Touei Case Zso» PS..3(i 45 S

HP 95OC'I 'sOCX I .... ............. )SO 639 Power supply AT ATX 300» ........ . ZS 35 55 Lcxniaik ZIZiZ32'Z52 .................... Ogi178I279 (.44M Floppy Dine Psnssnmc ............... .. 17 Canon Z IOO....................................... ....... 99 Removcablc Hard Drive Rack .................... 16 Canon 0/C 6100................... ................. 198 5.25" Rack for 3.5" Device....................... ....6 ........... (u Canon B/C 50 85 ............................. 469 379 Hard drive Cooling fan ... Epson SSO1440 dpi............................... .... 104 Secondary Case Calling Fsn'Slots Fan ... 12'1O CPU Cooling Fsn K6 PIU ..................... IO (9 HP Laser I IOO)2ISO , 550959 AMD K7 Ball Bcanng ('ooling Fsn ............ ZO Brother HLIOZO I v40 I 5ODX...289 459i539 Printer Csh(e Bi-diiecuonal .. „, 5 BrotherC2408 Laser Color 2408dpi ..... 16OO SCSI Hard Dni c Cable 3 5 Head . . . . .... 5 8 HP Scanner 4!0093(K>................... .. 199 '319 PS Z Mouse & Keyboard Adapter,,.,............ 5 ijccr 3ZOJ'640U,....,.............................. Sl i89 Sivitch Box for 2'4 Printers.................... ZW39 .

„

SCSI Toshibs 4(iX CD-ROM ................ ..... 109 ccesigwnii Psnssonic Sx4x32 IDE Dove/Kn ........ , I OS Z((9 Canon BC-ZZ Phoio KivVsluc Pack....... 5929 Sonv CD-RW IDL Sxsx)Z Dove Kii ... . 224 (O Epsnn Ink )ei Paper (photo qua(ay) ............15 Plcxtor IZx(ox32 Retail Box....... 398 Brother toner TN-ZOOHL TN-3OOHL..... 39(3O Ysmsha Sxsx'4 CD-RV(' IDE Dni e Kn . 229 249 Refill Kit for Canon, HP,Epson,Lcsmark...Call Richu gags)Z CD-RW IDE Dms Kit . . 24O 269 '.tsvsa Rsntrg HP CD-RW Retail box O31oi 951ni .......... 318 )OO Lrasisg oue ishosed vs 36 siesta, le'. 16X DVD-ROhl Pioneer Aver .. ........ 174 Sievvi usd fissscmg ii availsMe. (OX DVD-ROht Aficcy Pioneer ... .............. IZS All hsied liners fm/Ircf .i r a sh dimnvst/, Blank CD w case Writsblc Rewritablc..... (.29 .'.5 quart(inc «nd sprri/icsnoss ore ssfssci io Blank CD 50pc Spindle Pack .......... ............ O.OO rhssge»i(Sow ustice. .(II svsicm am imied vsd Ixim ed& Icr Sg Blank CD wcase SO Minute ................,........... 1.9 Lo itcch USB Video Conference Ku ................. 58 hoursbrfviv shippisg. .

Modelns

impression 56k PCI Voice Fax/Modem ..... $22 PCI 56k Voice Diamond Supra .....................3S Acer 56K Voice VOOPCI/ISA ................. 31/64 USR PCI 56k VOO Real Modem Voic.... 74i89 USR 56k VOO PCI Win ModeemVoice.. 44'54 56k Voice Ext. Retail Box ........................... SO NeITvorking Cardinal 128K ISDN ............................... (29 Surecom Fthernei Card 10/IOOMb..... 51!S16 Surecom lOMb HUB Sis '16........... 27 41'IOO Zip Drivers Surecom IOOMb HUB 5'8'16....... 85/125/2OO Ionicgs Zip IDE IOOM Int.,Disk ........... $68 13 Surccom PCMCIA 56K FAXtLAN ......70!59 lomega Zip IDE 25OM lntDisk............ 138'24 D-Link 53OTX 10/IOOM Wake on LAN.. 22 LS I ZO (I ZOM) Super Drive Zx/Disk ........87/13 D-Link DFE-2624X 24 Pon 10/IOOMB...3SO (omega 2G Iaz Diver SCSI ........................ 4OO 3COM 3C905-TX (OOMB PCI ................. 62 lomega 2G Jsz Disk/ZG Tape ........... 125'25 3Com )C(675OB IOM'IOOM 8 Port.........tee Cases d(g Misc. Cable Assembly 15 25/5OA .............. WIZ 19 USB Port Controller PCI..........................$39

SoundBIsstci Live Value» Digital out.................. 66 Soundn(sstw Live Rated box MP3/Platinum ..118/2 Is GNT Spk» S(' sub»oofci 5(iou7ixn ............... 46'75 S peakers (SOW ........................ . . ................ 8 CrcsiiieFPSIOOOFPSZOOOThgitsl Works...98 178 l)(9 Yamahs glgi38(»/sub»oofer) .......................... 79 Terminator R/45 Connector ......................3 I A(tcc Lsncmg ACS(SZ 48 54 . ........... 82 14O SZ L'SB (IL'B 4 Pon ...................................... 34 Acei Ms-810 Sub»oofei Nxx(lh' Remote control(. 69 Printers & Scanners PolarBear-6OO hi/O» Speak ~ » Svh»oofci..... 35 HP610 84OO3OC... .................... 514O OO ZOS

Wmox Keyboard PSZ AT ..............,............. SO IO PscksrdBcu MuiumcdrsNci Keyboard ............(O Fu/itsu KB i(725'4725.. .......................... IS 56 Logiicch (:ordlcss iTnuch Kcybowd & Mouse 1ZS Logiiccb Cordless Internet Muusc, ......... 59 Ancch 5ZODPI Mouse Z B Wheel Nci ........... 5 9 AO(' Finger Trsckbau Mouse ............................ O

CPUS

intel Pentium MMX 233 ........................... 564 AMD K611-500/KOIIIPOO....................... 89/69 AMD Duron 600/700/750/800 ..89/115/I 39/I 89 K7-600/650/700/750/800..129/149/195/209/235 K7- 850/900/950/IOOO........., 269,'299/379/429 Pentiumlll 550/600/650/667... 239 249/279I279 Pentiumlll700/733/750,'800.....299/299/319i329 Pill 850/866/933/IOOO.......... 405 409i589/799 Celeron 566/600/613/607....... 129I I 39/159/I 79

Switch Bos for Zi4 Computers............... 29/3O LPTZ Punter Caid'Enhanced......... .... 17'25

Software

Core( WoidPerfcci Ofs> Suite ...................... 39 Core( Draw 8 u ...................................... Our199 hticroson 'Work Suit ZOOO.......................... I!9 Lotus SnwnSuitc Mii(cnniuni..................... 19

Set up multiple computers to share one internet account .....,.................................. 30

Upgr ad e Sp ecial

Ccleron One+Intel St(n MB wi3D Sutmd Card+ +56K Fax+Video(DVD ready)+LAN Card..289

w»wmnidscci npuics,corn THE COMPUTER (»PER (K EDITION DKEMBER 2000

< HANDS O N s tsb Tash How laendyl

Wristband Thincom portable modem, aswell as the Blocks eyemodule digital camera

popular handheld platform? Handspring

Continuedfrom page717 called Cascade (which is totally addictive). The Mako uses an internal battery that recharges whenever the unit is plugged into the power adapter. It's compatible with a Windows 95, 98 or NT desktop.

Hsndsprtng Visor Deluxe From HandspnngInc http://www.handspnng.com Suggestedretail price USS249

thinks it has a number of innovations that not only feature the same ease of use that the Palm OS is known for, but enhance it on the hardware side. The key hardware enhancement with the Handspring line is the Springboard slot. This slot is essentially an open-backed section on the Visor that accepts third-party hardware or software cartridges. The Brst Springboard module we had a chance to see, when the Visor was first introduced last year, was a

attachment. Both were nice additions to the Visor —maybe not as full featured as the stand-alone versions for a desktop, but certainly items that make the Visor more than just a standard Palm device. In most other areas, the Visor is everything you'd expect from tbe Palm platform: easy to use, simple, and relatively inexpensive at this functionality level (in fact, Handspring's introduction of the Visor line led Palm to introduce a lower-priced model, the m100 reviewed below). The Visor comes with a USB synchmnization cradle. which allows you to use it with either Mac 8.1 or later, or Windows 98

Tiger Woodsgolf game. Now. a whole range Handspring is one of the first companies to go head-to-head with the Palm on Palm's own turf (using the Palm operating system, that is). Why compete directly with the most

of items is available, induding «ell phone add-ons, other software packages, backup modules, MP3 players, and more. We had the opportunity to look at the

Palm,Psion and other handhelds Palm mi 00 PalmOS3.5 2MB monochrome 160x160 stylus

Palm lllc PalmOS3.5 IMB colour TFT 160xl60 stylus

Hsndsp/Ing Visor Oetlue PsimOS3.1 BMB monochrome taox160 stylus

Psion RevoPlus Symbisn IPOC 16MB monochrome

CompsctFlash? PCCard?

no, Spnngboar d no

no no

In(rarerpon?

no no yes no Win9r/NT serial 81 x129x 17 193 oneyear www.palm.corn 3499SRP

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Pentium 01 600/667 pentium 81 733/800 Pentium 81 866/933 P entium 61 1 G

51596/$1829 61667/81877 51752/ 61910 5249 0

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one year one year wwwdumondmsko corn wnwxzcom.cont 5249SRP U55399st/eet

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• PCPsrincr Iatci AIOCbiss MB • Snpport Ccicrna/PI I/PMI CPU • Intel 010Cbips II DMA 66 Rasdi • 64hIS SDRAM PC-133 • IOGS ATA/66 5400RPht • 3.5" IA4hlb Floppy Drive • Iatagraiwi Advanced 2DOD AGP Mdao • 40x BIDE CMOM • IntegratedOnbosrd Sound • Iaa Starve Amn. Speaker • Wlnag 187-kcy keyboard • PS/2 Internet hssnsa»/Psd • Aspas 566 V 90 PCI VoiceI Fsx / Data • 17" ATX Tower Csac w/250W • I 4" SVGA 0.20 Colour Moauor • IYear parts e Labor W arranty

• 6451S SOILAG E PC-133 • 15G B ATA/100 7200R PAI

• 3.4" I A4hib FloppyDrive • OX1dts TNT2 Pro 4x AGP 3281B • 48x RIDE CD-ROAI • On Sasrd AC'97 Andlo •Juster450Wstt Speakers w/Snbwsorcr • Wtsaa 107-kcy Kcynsswi • Aopcn PS/2 Wheel Monsa vr/Psd

•Aspen 56K V 90 PCI Voice IFax IDsts • M" ATX Tower CmcsvasOW • 17"SVGA 0.25 Digital Msnaor • 2 Year Partse Laker Wsrrssiy

Ceieron 533/633 $10 9 8 / $1100 Ceieron 857 / 700 511 28 / $1158 Pentium 61 800/933 $1288/$1515

True 250bita 2x I 4x AGP 350MHz RAMDAC 32MB Hleh Speed

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235 Sa.eu USSScanner Onticnl 800 x 1200 dni

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many other handhelds. The Deluxe model comes with 8 MB of onboard memory. By contrast, the standard Visor comeswith 2 MB of onboard memory for US$179. The Visor Solo is US$149, but it ships without the synchronization cradle. The Deluxe model also comes with a soft carrying case, in addition to the dip-on plastic screen-guard. The Visor is available in Bve

colours: ice,green, blue, orangeand graphite. The Visor Deluxe usestwo standard AAA batten es. (Note: Those looking for a Visor with a colour display are in luck, as Handspring

$179 PR705F Pure Flat CRT 17" FD Tdnitrono (10" vinwabtasian) o zamm.zsem nim Apertureunaa.

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Richmond ONce: Rd., Uni t 310 - 3771 Jecombs Richmond, BC., VSV 2L9 Teli (604)278-2618 Fax: (604)27843718

Celeron 533 / 833 585 5 / 5875 Cele ron 657 / 700 5 8 89 / 5858 Pentium 51 600 / 780 $978 / 51050 •

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Continued onpage 74

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(Windows Me and 2000 users can download updated drivers, but other users must purchase the optional serial synchronization cradle). The Grafgti method of stylus input is a bit difficult at Brat, but most users pick it up

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Oe zixr/5 3 Abx BEO 9I KA7. .. . . 51 35I219 Veedee ill I CMBPCI .............................$145 Optiqueel 055I 071/ 095,...,...3229I299I499 ATX 34 I AT23CW15" Case ..............3rci35 AhitvAO/vrc ..............., 3139I149 Sis PCI IATIXpen 99PCI SMB.....,...355IO9 SonyEzooIEXOOIE500.......3499ICOOI1459 F jinx 9725IMTEKWi 99 Kn............322I12 AbiiELCISEOATA100...,..., 3199I209 SOnyG200IGxooIG500......3599I/99I1539 Gioebrle OVA7FCPGAPiii AT Fennel .$i29 Samsung5503I 75CEI95531..31OOI285I499 canon 340PI seoP I O50U .........399I119iv49 30OWI 25OWATXI 230WAT .......349/3929 Gicehrie 72MI TZXI 7ZXR ..3issirrcizis AOCeh55K V90Wiel PCI I ISA......339I45IC9 Samsung753I955OF..................$369/499 HP ~< I 4~ i ~ U' 39" N i cI539 LeciiechCmdlexx Kerceexi 3 Mouse...$129 GigebrlesNGX7isVXO7DvdPIC .3199I259 Motorola5SK999 PCI ............................939 Samsung700IFT I 900 IPr ............3419I559 piieiei 2 weyEwcch .................. Ns Leone Ihtemtmm M .......,......,...,.....A OiceuyieSuper 7w/aevndicldee ...Olas 3CemUSR5SKPCII Hardware........353I93 Samsung700IOOOI1200 NF ..3449IO541439 Lecnec hPS2IA4TechSeri alMouse.....Osis ' SbuexbPO133MHzAT AS wfnvde ....999 Aopeercxiecemtonceuzneni ..........319 MAG7so I 795 I 9'lo Fo ..........3409/469//59 Aopenunx99Ko+Wheel Meuee 335 MuxzicenrseehXAvchsuni ...... 3155 suiecem5 I9I 16Phil HUB ..........339I55IOO MilxehiehiDScen70I72I900U..3459/549I999 Creative Enzmiiq I PCI129...,.............$35/43 Tvex IO32OLDual Pili I 1332 .... 3399I599 Euiecem 5Pmi icilcc HUB....................399 NECAor of 7" I ASOO19" ...............5299I439 cieeiive Lee value I platinum ..........EO OI349 HoustonTechnology DUnk I 3Cem905 1$1OO M PCI..........329IC5 NECPE7OC/A9757FI95P 9319/ 349/499 En X~emer I MP3.......................3fssif39 3ORAMMemory 33V32MI Sxu -- 395I125 M559SSocket 7 I OeexdI Video I AT ...399 3Cem Usn 5CK Exl.Modem .....,...........$149 ADIGroc I GcoI G910............3429I519/soo YamehsM20I M30I MSW10, „359I79Iicc EOO 30 DIMM 33V32 I OXM.........9139/345 M793i Intel i81OIAGPISeued/55XILAN .,399 Okihk icoBT 5 I c I15PHUB...3119IIOOI299 AOC I 7.39 I ir".25 I I p.zs ....3249I359/34 Aiiec Lansing 452I eaI ce...,sac/tesico Tezhibe C4 I 10I 13GB............$359I329/390 MrssATIAGPVioecIPCISevhdiscx ...399 Toots, RJ45IBNCCrimping ......................319 Hiiechi CM515I 715I Of 2......3399ICC9/1459 Crealhedv13 5$719COI2000..9109/139I199 IOM32GB/91G8..............,..........3249/339 M754TNT2 AOPiseundiuedemllAN .. $i i5 PCMCIASSK V90 Pexiuecem ...............399 PeeaeehieSL75I Pkra ..................3339(439 50owSusweoieiI 14owstereo........335II2 ioE RQMExiemsi csee..........................scoE Call us rar odces or other naris not listed. 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wwwcznadarompvtevrom THE COMPUTERPAPER BCEDITION DECEMBER2000 73

c HANDS O N w Lab Tech Haw handy!

From:Hewlett-PackardCompany htlp'//wwwhpca Eslrmatedstreetpnce.' 51,399

Continuedfrom page72 recently announced the Visor Prism, which is similar to the Deluxe model, but with a 16-bit colour screen. It' ll cost you, though: the Visor Prisni will debut at USS449.)

HewleH-padtml gomada $45 FromHewteu-Packard Company htlp//wwwhp.ca Eslrmatedstreel pnce.5719

with separate settings for indoor use, outdoor use, as weU aspower saving modes. When the machine is at home base, it can sit in its wide synchronization cradle, which has a serial connection to the PC, as well as a stylus holder. While in the cradle, the removable Lithium lon battery will be recharged. If you don't want to use the cradle, you ran connect the power supply directly to the Jornada, and use the direct serial cable connection,

also induded in the package.

Hewlett-Packard' s Jornada line featured one of the first Pocket PC-based handhelds we had a chance to look at in the Test Lab, and its Pocket PC-based line is still going strong. The 16 MB Jornada 545 is a palm-size unit with reasonably good multimedia capabilities. The Jornada now comes with a USB synchronization cradle, for faster data transfer. Input is via the included stylus, which is stored in a mini-pocket on the underside of the Uip-up protective screen cover. As with otherPocket PC devices,the Jornada 545 has several one-touch buttons for easy data access. The front of the device has buttons to take you to the device's "home" page, to contacts and the calendar, and to your task list. The left-hand side has a jog dial for scrolling and selecting, as well as a one-touch record button. The Jornada 545 features a CF slot, for additional data storage. This is one of the only machinesfeaturing a CF media this month to stick with the older Type I slot, which means a thinner device at the expense of potentially higher storage capacity —and functionality since some manufacturers are offering devices in CF II format. The biggest problem with the 545 is the

rgf r'

For those looking for a larger unit, HP offers the 32MB lornada 720, which comes in a clamshell design and features a full keyboard —which is 75 percent the size of a standard desktop keyboard — in addition to sty-

Iaj

Oy ~ .9 /

lus input. This keyboard allows you to do

when you adjust the contrast. This is especiagy true in bright light, so if you plan to use the device outdoors, the Jornada may not be

your best pick. The Jornada comes with its own headphones for better quality audio, and features a built-in Lithium lon rechargeable battery. The Erst batch of Jornada 545 units to ship

will feature a serial synchronization cable for users without USB —so, if you need one, check the box Erst for a serial cable to End out if you have to make a separate purchase. The Jornada 545 is compatible with Windows 95, 98, and 2000 desktops, and with Windows NT 4.0 using the serial cable only.

LCD screen, which is willfully dim, even

HewleH-laackaedgertmda 720

much of what ran be done on a notebook, but on the 720's more compact form factor. While the keyboard seems fairly small, with a bit of work, you can enter data reasonably quickly, even if you touch type. In addition to the alphanumeric keys, there are a number of one-touch keys that launch applirations, including Explorer, email, record, contact list, task list, calendar, Pocket versions

of Access,Excel and Word. At the side of the screen are fow additional one-touch launch

buttons for senings, Windows Media Player, dialup connections, and backup. The 640x240-pixel screen included with the Jornada 720 makes it far more suitable for serious work than any of the palm-size devices, esperiagy for those who need to write or take notes while on the road. The screen features up to 64.000 colours,and the brightness/contrast control is very Ilexible,

For those who travel a lot, one nice feature is a built-in 56Kbps v.90 modem, which means you won't have to haul around a lot of accessories. For expansion and backup, the 720 features both CF (Type I only) and PC Card slots. In the end, those who want a Pocket PC

handheld device will Und this unit eminently usable, owing to the keyboard and an excellent software bundle.

The Jornada 720 is compatible with Windows 95, 98, NT, and 2000 desktops.

HBC BgebllegsseTBO From,ttECComputers, Inc. http//wwwnecc omputetscom Sugges ted retail price: 513sa

Those looking for something slightly larger than the Jornada 720 may want to consider the CE-based MobilePro 780. Although it fea-

tures an older version of the operating system, and slightly less in the way of updated software, it has a large enough form factor to agow for a 90-percent keyboard, which makes serious work even easier. This also means that the 640x240-pixel screen is slightly larger than those on other clamshell-type devices. Cori tinuedorr page82

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<vnwcensdacamputsscam THE COMPUTERPAPER BCEDITION DECEMBER2000

ComputerPAPER

Platform News M ac in t os h • Linu x • Win do ws • isa im • Emerging Tr en d s

Corel gets Microsoft money And chance to take part in .Net development Sy Tnm I/ensus orel wasnot only given a

financial lifeline from its long-time c ompetitor Microsoft, but a doorway into the new markets the Redmond software giant expects its .Net platform to produce in the next

few years. In early October, Coral and Microsoft jointly announced that Microsoft would be purchasing 24 million non-voting convertible preferred C arel shares valued at some US$135

gy, which was announced in June. The cash infusion could not have come at a more crucial time for Corel.

The company posted alossof $23.6 million on sales of $36.6 million in the second quarter,

and revenuesdmpped by nearly half from the same time last year. Adding to the bad news was the continued drop of

QuickTime 5.0. which is available for download now from its web site (http //wwwapplecam/Qvtcttime). This version sports a new interface (which is the same asthe one found in QuickTime for 05 X), as well as several new codecs, induding Flash 4, Cubic VR

In the end, the continuing problemseventually lead to the resignation of Corel's founder and chiefexecutive offer, Michael

Cowpland, in August. Derek gurney, Corel's then chief technology officer stepped in to assume Cowpland's role.

While things improved somew hat by the third quarter, with a reported net loss of only

$(0.7 million on revenues of $36.4 million, the company continued to struggle and began putting out feelers for possible investors. That was when Microsoft came

knocking. Rob Enderle,vice-president ofdesktop and

t h e G i ga

Information Group in Santa Clara, Calif., says the reasons Microsoft stepped in to help Corel were personal as well as strategic. "The old president of Corel [Cowpiandj was extremely anti-Microsoft and went down the path of trying to do whatever he could, induding trying to build hardware, in order to take on Microsoft," Enderle says. "And as

we haveseen with a bunch of other firms in

up the phone and congratulated [Burneyj, and from that call US$135 million eventually resulted," Enderle says. For Corel, this new relationship with Micmsofi means more than just desperately needed money forits coff ers. It now gives Corel an inside track to Microsoft developing .Net strategy.

Cossb Mlerrssssnalliance sids .Isst .Net is Microsoft's long-term goal of integrating the Internet into its operating systems and applications even more than it is now. The key to the strategy is the development of services and applications that reside on the Internet, rather than on the hard drive of a desktop or laptop PC, and that can be accessed anywhere, anytime.

ping audiowhile watchingQuickTimefeeds over the Internet. TheQuickTimeplayer is still a free download,butif you wantto upgrade to editing capability you need QuickTime Pro, which is avail able for US$29.99 and can be downloaded from the Apple Web site.Ifyou own any previous version of QuickTime Pro yau wig automatically receive the Pro 5.0 version when you

upgrade.Thefinal version is duethe newyear. ONce: Bgnc 1001 nvansble rasellers inCanadaas either a full version or an

is whether it can bring wellknown application developers on board. "Any software platform needs developers and .Net, being asyoung as it is, needs to

upgradefi rom Office 98. The new version features manyimprovements including a more modern Mac-like interface and a fug version of Microsoft's Exchange client called Entourage. Oiitce:Mac 2001 also features better compatibility with PCversions of Oflice and with older versions of Oflice for Mac. The file fonaat in this new suite is fully compatible with Office 2000 for Windowswithout mquiring translation. Also, Excel 2001 can communicate directly witll Fil eMakar for exchanging data between spreadsheetsand database systems. The suit e is US$299 for an upgmde, and US$499 for new users.

now gives them access to a development team that will help them in terms of their .Net plat-

form.Thesearedeveloperswho canwrite the kind of code and have the abiTities that will help them push the platform." But there may be other reasons for the alliance, beyond just Microsoft wanting to further legitimize its long-term business strategy. Buried in the joint release both companies gave out to the press, is a cryptic line saying that the alliance also settles "certain legal issues between Corel and MicrosofL" The release did not go into any detail as to what those legal issues may have been. Giga's Enderle suggests that these issues could be related to Microsoft being accused of anti-competitive behaviour by other software developers. With the recent U.S. Department o f J ustice ruling against Microsoft, it has certainly given ammunition for rivals to go after Microsoft. And with the

appeal of that ruling still pending, anything

see how to best move our applications out onto the Web," says Burney, who has recently

been given the president and chief executive

and if Corel sued them during the appeals

officer titles on a permanent basis. "If you look at technologies like Cytrix, they take

process, that also would not help. Both firms

ya DECEMBER2000 THE COMPUTERPAPER BCEDITION wwwcsnsdscempvtescvm

new is a feature called Skip Protection, which works in conjunction with QuickTime Streaming Server 3 to minimize dropped frames and skip-

an important key to its success

negative that might happen to a Microsoft competitor could come back to haunt the company. "Microsoft was looking at two bad events," Enderle adds. "If Corel failed during the appeal process, it would not help their appeal.

"Corel hasbeen looking for the last year to

(QTVR) and Shoutcast (streaming MP3). Also

Office 2001 for Mac, which Microsoft has renamed Offi ce:Mac 2001, is now available at

"For Microsoft specifically, it the past, that has not been a successful path to take." With Burney, things are different, Enderle says. Here was someone who had good relations with Microsoft and who even knew several Microsoft executives. "A couple of Microsoft executives picked

A pp

M icrosof t's .Net strategy since

show that momentum and this is the first step," Restivo adds.

Coral's stock after the failed merger with Inprise/Borland. In the wake of that failure, and in an effort to chop some $40 million &om its annual expenses, Corel laid off 320 employees, or some 21 percent of its workforce.

mobile technology with

le has released a preview version of

for Windows and allow them to run on the Web or the network. From a customer's perspective, they don't really gain much of an advantage because it is very much the same application and it really does not matter where it is running. But if you were to imagine that the application was developed so that only some of it runs on the desktop and calls into services on the Web, then you start to capture some of the power of the Web.

along that paradigm." Kevin Restivo, an analyst for Toronto-based International Data Corp. (Canada), says the alliance with Corel will add greater leg itimacy to

Along with the cash infusion, both companies would now work together to develop, test, and market new products built around Microsoft's .Net strate-

Sy Ittsun Siemens

existing desktop applications

The .Net framework will allow us to develop our applications

million.

Apple previews QuickTime 5.0

Continued on page 80

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for Microsoft. And that is Linux.

While Microsoft has not made any over-

and Linux and its importance to the Internet. Framingham, Mass.-based International Data Corp. predicts Linux vfriII continue to show strong growth worldwide through to 2004. It is expected that on the operating system front, Linux will show revenue growth at a compound rateof I53 percent annually.And on the application and development software

side of things, Linux will generate some US$90.2 billion in revenues by 2004. The argument is also made that since .Net will have to rely so heavily on the Internet to succeed, it will need to take Linux into account since Linux is used to create applica-

• Windows 98, Star Office, 1-year warranty

ally, one that may have more tangible benefits

certainly aware of the growing popularity

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were looking at a set of events that were not attractive for either one of them. So they started chatting about it and the amount of money needed for Coral was not exorbitant from its resources." There may be another reason as well that Microsoft looked to Corel as a partner and

twes to the Linux market, the company is

3sgg.e

tions and platforms that reside securely and with a great deal of stability on the Internet.

d• •

By teaming up with Corel, which has ongoing Linux development, Mi«rosoh gets to tap into that market without having to overdy embracea platform thathas been dubbed the Microsoft killer. Frank Clegg, president o f M i c rosoft Canada Co. in Mississauga, Ont. dismisses such suggestions. "The .Net investment is about Windows and the common core is the XML standard he adds. "It is not about Linux, but about Windows on XML. Coral can decide if they want to go and invest a bunch of time in Linux. That is up to them. My time is going to bespent making sure everything works so weg on .Net and that [Corelj is the best implementation on .Net p

Clegg is abo surprised that much has been made out of the cryptic line in the joint release about the legal issues. He says that

there were no outstanding or pending legal issues between the company. In fact, what they wanted to avoid was any

problems in the future that might arise by them working together. All the alliance does is nip any such issues in the bud right away.0

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C O M M U N IC A T IO N S

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PIcorn THE COMPUTER PAPER BC EDITION DECEMBER 2COD En

c HA N D S O N w Leb Test glace bandy! Continuedfrom page 74

and calculator. There's also a jog whed located just under the screen, though it is limited to up/down scrolling, even in cases where

The 780 is well-suited for life on the road, with a Built-in 56Kbps v.90 faxmodem, allowing you to connect wherever you have access to a phone line. There's a PC Card slot on the right-hand side of the rnachine, and a Type 11 CF slot on the bont. allowing more

powerful compmuon for the business user. It's compatible with the Windows 95. 98, NT, and 2000 desktops.

left/right would be more appropriate (in other words, you can't use it to scroll through all of the Dies in an open window, just those that are on top of each other). The MobilePro 780 comes with a pmprietary Lithium lon battery, which recharges

flexibility for both expansion and backup.

Palm ml00 From:Palm, Inc

Imp//wwwpalm.<om Suggeuedretail pnce: S229

when the unit is plugged in. Although it does-

There's also a VGA adapter, allowing you to hook it up to an external monitor, for doing presentations, for example. Although the nearly full-sized keyboard makes it msy to use, there are a few other features that make it even easier. A series of one-

touch applicanon launch bunons wig take you to email, Explorer, calendar, contacts, your task list, Pocket versions of Word, Excel and PowerPoint, as weg as the voice recorder,

n't have a synchronization cradle, it connects to the desktop PC with tbe inc)uded serial cable.

Even with the slightly older version of the operating system, the MobilePro 780 is a

The rules for being Canadian have changed.

OO The price advantage of the Palm recently took a challenge from Handspring, which introduced its own Palm OS-based handheM, the Visor, at a lower price-point than any of the Palm models. To counter the Visor challenge, Palm introduced the m100. The form factor has been updated. and though it's bulkier than the Pabn V, It's more

stylish than the squared-off Palm m series. Like most of its Palm siblings, the m100 has a monochmme scveen, which is smaller on this unit than on other Palms. Like earlier versions of the Palm, the ml00 has 2 MB of onboard memory, which should be adequate for most entry-level users. Those who want to install a lot of third-party applications, or who have extensive data-entry needs. should consider the move up to an 8 MB model elsewhere in the Palm line. The m 100 features some things not on the rest of the Palm line. In addition to a slightly redesigned button selection, it features a hinged Dip cover that protects the screen, with a little cut-out window that shows the time even when the machine is off. Another feature with the m100 is the replacement of the full synchronization cradle with a serial HotSync cable, which helps to keep the cost low and doesn't substantially change the way you sync your Palm with the desktop. One nice touch with the m100 is the inclusion of t h e i n frared port, despite the machme's lower pn«e pomt. The Palm ml00 uses two standard AAA batteries for power. It is compatible with Windows 95, 98, NT, and 2000 desktops. (Note: Though the m100 does not ship with Mac compatibility, a PalmConnect USB kit is available for US$39.95. It includes a USB-to-serial port adapter, Mac and PC USB software, and a Mac version of the Palm Desktop. For compatibility with older Apple hardware, a Mac serial adapter kit is available

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Join Canadian web space. It's easy! Register at www.domainpeople.ca/canada 8

•

02 DEcEMBER 2000 THE coMPUTERPAPER Bc EDITIQN wwwcarwrucompules.com

•

for US$14.95.) Palm ggg z

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The Palm line of handheld computers still sits at the top of the heap in terms of units purchasedand used. It's easy to see why: compared to Windows-based solutions, the interface is exceptionally easy to use and very responsive. Despite these benertts, one area in Continued on page 92

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Tech Enterprise Tec h n o l o g y S o l u t i o n s f o r S m a l l B u s i n e s s • Co n n e c t in g

Is anybody there> Web vendors' service lagsbehind customer expectations oy stefem oubeumki ndustry observers say IB M C o rp. (http://wwwabm,com) is heading in t he right direction with its phone-based customer service feature on its retail Web site — but our insiders wonder why others don't mimic this computer company's lead. "I think it's ridiculous," said John Mozas, vice-president of the Toronto online grocery store, Grocery Gateway (http://www.(foe r y 2 a i e waycom). "The relationships you can create through ear-to-ear contact are unbeliev-

you to the right page," Sall said. So long as IBM has the information at hand (read: if it's on the Web site), its reps can send pertinent news. IBM isn't alone — but it's part of a sur-

Microsoft, Compaq, Intel back Canadian dot-corn startUps TORONTO— MicrosoftCanada has announced a program to help fledgling Canadian dotcom companies turn their business plans into reality, in partnership with Compaq Canada Inc. and Intel Canada Ltd. The speedstart program will revolve around a technology centre in downtown Toronto where startups

will use technologyfromthe three companies

able." Earlier this year IBM unveiled its Call Me Now button, which it displays prominently on its product pages. Need to know more about the ThinkPad 600 notebook? Click Call Me Now, enter your name and phone number... and wait. It takes approximately 10 minutes, by our count. IBM claims an average of 30 seconds for a return call. "We' ve all been in those situations where we've done things on the Web and when we move to the phone service,we have to repeat information," said Dave Ball, an IBM.corn executive. CaB Me Now and other IBM i nitiatives were designed to reduce redundant information. IBM wanted to bring telephone, online chat, and email customer service together. iVo matter how you call, you' ll get an answer, Ball says. For example, let's say you want to know about software packages for your ThinkPad."Our representative can... push

H o m e & W o rk

prisingly small group of online retailers that recognize the importance of communication between vendors and customers, industry watchers say. By ag accounts it' s paramount to success. Consider Jupiter C o mmunications' study. commissioned by First Direct. a

to prototype and test theirideas. The Toronto facility is similar to one Microsofthas already opened in Boston, and frank Clegg, president of Microsoft Canada, saidat a Toronto press conference in October that he hopes to see two more such centres in Canada in the nextyear or so."You should expect us, if we' re doing this properly. to cover Canada, Clegg said. "There' ll be something in the east and something in the west." Microsoft also has plans for similar facilitiesin Austin, Tex., and Chicago in the next few months. The Toronto facility indudes three separatework areas for dot-corn companies, with computers,telephones, and network connections.These share access to a server room, and thefacility can be used for load-testing prototypeWeb sites before they go live.The three companies will provide technical support along with consulting services and expertise to help participating dot-corns develop their businesses. The location also includes a sizable software library, offiriats said. U.K.-based telephone and Internet bank. The facility, located in a Microsoft techJupiter describes an abysmal online cus• nology centre,is the core ofthe program, hut tomer service landscape: "the program is a lot more than this centre," Most (80 percent) online shoppers said David Booth, president and managing remain dissatisfied with the level of «usdirectorof Compaq Canada. There are also a tomer service they get from e-commerce Weh site (hup://wwwmyspeedstan.com). and an Continued onpage 86 assortmentof services for partiripants. The basic level of partidpation costs nothing, and includes access to a large assortment ofinformation, Clegg said. At the next level, for $2,000 per month, startups gain accessto the Microsoft Development Network package. Additional services are available for Continued onpage 89

E-commerce tomorrow means living

in a world of intelligent, networked machines and it'U be driven by data warehousing, personalization technologies, wireless network-

he Bna) keynote speech at the NCR Global Partners conference in Orlando this fall was an eye-opening vision of the future from Pattie Maes from the Massachusetts Institute of Technology's ( M IT' s) Media Iab (hap//www.meduaritedu/). Maes (pronounced mawz) istouted asone of the up and corning talents involved in conceiving the techno)ogles for the next generation of digital living and working. According to Maes, the real revolution has yet to start,

ing, and the deployment of intelligent software agents, which will act as middlemen. negotiators, salesmen and consumer advocates. Privacy will be a major concern, but if the technologiesare properly used, and backed up by well drafted laws, consumers could gnd their power increases relative to the power

how would it compare in terms of impact:

minor, fairly signiscant. or the Sig One? The 3,000 mostly information technology professionals in the audience massivdy voted for the last option: we ain't seen nothing yet. Maes agreed, saying that the Internet is

changing everything, levelling everything of

currendy enjoyed bybig corporations. Maes opened her ranarks by asking the

the old world order, and allowing new structures to be built. Cheerily, she said, "the worst is yet to come." We have really only seen the beginning of how business transactions are going

audience,"If the internet were an earthquake,

Continued onpage 90

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tions (FAQs), all of the above, and then some.

Continuedfrom page 8d firms. • Even more (90 percent) customers say they want an "integrated service": telephone connections, email options, Web

Only a third of customers recommend ecommerce firms to friends and acquaintances. Good news by word of mouth is

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would hire 200 new employees for its

said to boost sales.

Nepean, Ont. call centre.

Compaq says this expansion will cost 8 I

First Direct (htlp//wwwglrltdirect.epo.co.ut) stands within that handfill of I n ternet enterprises with all communications routes open, says Sarah Ring, the U.K. bank's public relations manager. "If the customer is online, online is their preferred route of connection. Of course, there are always times you can't connect. It's really reassuring to know that we go beyond the Internet."

million. That includes 5.000 more square feet to accommodate l,200 customer service representatives and l10 technicians. This centre is dedicated to Presario callspeople looking for help with their Compaq notebook computers. Specialization matters too, according to

SalL ISM's reps each have a specialty, be it desktnp or notebook computers, personal

First Direct's call centre is staf'fed 24 hours a day, seven days a week It's a rare

digital assistants or "printing systems." But it hasn't been easy, Ball said. The

thing, Mozas notes. "I think part of the problem is the incremental costs of going firom 70 percent to 90

most difficult piece was scaling the solution — making sure every customer across North America has access to expert advice, no matter how contact is made. It's not just the computer people building better bridges to customers. Mozas

percent," he said, referring to the price for m akingsure 90 percent of customer calls are answered in a reasonable time. The cost becomesvery steepat that point." Why? Because many call centre employees would have nothing to do. Idle time isn't cheap. But for Mozas, it's worth the

notes

Lan d' s

Bnd

I nc.

(hllp//wwwlcndlend.om), which returns calls

quickly. and Webvan Group Inc. (hgp//vww vwebvaa.<cm), which has a philosophy simgar to Grocery Gateway's.

price.

Improved customer service is as easy as

What better way to impress your cfients than by turning frowns into smiles» He suggestL "You' re upset and we just messed up your order. If I can hire a customer representative who can calm you down and make you happy, you' ll remember that."

adding a telephone number to your Web page, Ring said. "That's my biggest bugbear, emad with

no phone number. It's dose)y followed by being shuffied around by voice mail." Voice mail, like email, is where customer questions go to rot, M ozas said. And queues can be even worse. He once waited l5 minutes on the phone to speak to a

Ball agreed. "When you' re looking to meet or exceed

yow customers' expectations, when you delight the customers, they come back..

company representative (he wouldn't say

and they buy again."

which company). As frustrating as it was, Moses actually lucked out. Complaints of

If IB M has the right idea, so does

lengthy wait-times abound—lengthy, as in Gmtinunf onpage89

Compaq Canada Inc. (httpy/www .compaq.m). This computer builder recently said it .Wolhrs mom edwnlmd crhnesgc hecmlg

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c TECH E N T E RPRIS E w MleeaolL Compaq. InteL. Continuedfrom page 84

Brett Udashkin, regional manager of Intel Canada,said dot-corns are faring a less forgiving business climate than they did before the meltdown inInternet stocks last March. "The rules of business —big business — are back in vogue," he said. This means startups need to reach profitability as quickly as possible and without spending excessive amounts of cash. Startupfunding is not a centralpart ofthe program, but Booth noted that Compaq has created a US51.1 billion investment fund for Internet startups, and the Canadian subsidiary will be responsible for administering this in Canada. For the three backers, the project is dearly a bid to get as many dot-corn startups as possible to develop their projects using Microsoftsoftware on Compaq hardware with Intel technology inside. *Make no mistake about it," Booth said. *This is a competitive weapon for us to go after people like Sun [M)crosystems Inc.]." —/yewsby/es

additi onal fees as needed. The plan appears to be that startups will occupy space in the speedstart facility for a fairly short time — as little as a week —to test their technology before launch. The first occupant is eDrugstore.ca, a startup that hopes to launch a nationwide online drugstore this fall, that includes prescription and non-prescription products along with access to pharmacists and other services. Michael Burns, president of eorugstore, said at the speedstart launch that he has been impressed with the access to expertise and technology that the program has provided his company, which has moved development staff into the facility. He hopes speedStart will help eDrugstore avoid typical launch problems. "We' re going to beable to work through and test the system before we launch to make sure that we can fulfill the promises that we make."

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W illiams i s a n e x ecutive w it h R R Donnelley and Sons Co., a communications company. We tried to contact her via email to a s ubsidiary, Red Rov e r Di gi t al (hnp,//www.redroverdifiiiai corn/). "Here's a small test," we wrote. "i'd like to speak with Kimberley TVilliams... Can you folks gei mc in touch with her before ) 2 p,mn Eastern Time? Time is of t h e essence —and it speaks to your own customer service readiness." We have noi yci heard back. — CanadaConipurer.com

Con/i nued froni page86 45 minutec Io an hour. Grocery Gateway prides itself on always answering the phone. This company even postc a number on the Web site for its chief executive officer. Wc asked Ball why he thought others weren't following IBKI'I footsteps. Bui he didn't take the bait. "We preferto seithe har,rather than pay attention to the industry standard." 1Ve wanted Io gei Kimberly Williams' opinion on the current state ot' customer service for Internet shoppers.

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< TECH E N T ERPRI S E % E~mmerce means Intelligent machines Continuedfront page 84 to change because of intelligent agents, databases and wireless technology. Maes and her Media lab students have designed scenarios for a possible future, in order to better understand how impending new technologies could best be used. For example, not too long from now, said Maes, an MIT student named Daniele may routinely carry a handheld Palm device with a global positioning system (GPS) card, which Gxes his location anywhere on earth. As well, the handheld Palm computer has a bar code reader, and a wireless modem (all these accessories are currently available). One day, as Daniele is visiting a friend, he sees abook that he would like to buy. He pulls out his handheld, swipes the book's bar code, and tells his computer he'd be willing to pay up to $45 to buy a cop) of the book. The next day, while Danie)a's walking through Boston's Harvard Square, his Palm computer is quietly talking to the computers in all the nearby stores, anonymously asking them if they have this book, and what would be the lowest price they'd sell it for. The software on Daniele's Palm is acting as a proxy agent, programmed with Daniele's

customer ID number, and Daniele's present location. At the start of negotiations, Daniele's agent software withholds the price range Daniele is considering (in case one of the potential sellers offers a lower price), and other personal information. The software agents for the retail stores and online stores look at their stock of the CD player model Daniele wants, the rate at which it is selling, whether the customer ID number of Daniele's Palm has ever been involved in a transaction with them before (vendors often place a premium on attracting new customers, and may give introductory discounts). All this negotiation takes a second or less, and in Maes' scenario, results in three acceptable offers found. Daniele makes the Anal choice, buys the CD player, his charge card account is billed, and he gets an electronic receipt. As he makes his way home, Daniele's Palm is still at work. Daniele has previously conf)gured his computer's agent to be open to any special offers from nearby stores, such as electronically delivered coupons. His Palm computer has been set to be prepared to broadcast anonymous info on recent

interests, his shopping list, and other buying

purchasesDaniele has made, and also offers

parameters Daniele has set. The GPS system allows the Palm to determine by his speed of motion if Daniele is walking (Daniele has set it to query stores within 500 m when he is on foot) or driving (when it is set to query stores within 10 km). When the software agent on Daniele's Palm locates the book at a desired price, it starts to beep, and Dani«le can then decide what to do: buy, ask for a hold on the book, do nothing, or cancel the shopping task. lf Daniele tells his computer to buy the book, he then enters his four-digit PIN, and his credit card account is charged the price, and the Palm shows him where he can go and pick it up, giving directions if necessary. Daniele doesn't wait in a checkout line, but goes to the service desk where the book has been set aside for him, picksit up and leaves. Maes also described a slightly more complex scenario, where bricks-and-mortar stores had to compete with online vendors to get Daniele's business. The Palm, working on Daniele's criteria (price, warranty, delivery, reputation of the vendor) asks multiple companies to bid their best price to sell a new Sony CD player, and then displays the best results to Daniele, who makes the final decision. As a wired consumer. Daniele has great leverage to get the best possible price. The retailers' data warehousing systems, in order to get a sale, have to be prepared to give the best possible price bid in order to get Daniele's business. The software agents used by both buyers and sellers are programmed to use negotiation strategies. The consumer's agent asks for a competitive bid, and may ask for the best price. Without giving away any of Daniele's personal information, his agent discloses model he's looking for, the delivery time he needs, a

some information on Daniele's consumer preferences, for example, in music. As he passes by a Tower Records store, its electronic agent, contigured to offer sperial prices to wired passers by, recommends some new CDs to Daniele's agent. The Palm relays the offer. Danielle purchases three new CDs at a bargain price to play on his new CD player when it is deliv-

ered. The situation described in this scenario is something the MIT Media Lab and others around the world are trying to build. Maes says there are three major elements that we don't yet see in today's commerce technology: Clicks and mortar retailers need to merge their physical world operaticns with ecommerce technologies. • Automation o f b uying and selling, through software agents, data warehousing, and other software has to be widely

avadable. • Personalization options have to be perfected and delivered. Nevertheless, Maes insists, something like

what shehasdescribed will probably happen over the next several years, as a billion handheld connected computers are sold to individuals, and data warehousing and personalization technologies become pervasive in business. —CnuodoCoutpures.cour Next: TotallyWired,PartII Whatwomenwant (sad don'twant)fromintelligent agents,ptuacyconcerns, and the potentialfor consumerpowerto beaefafromcol(actus useoi intellneat agentstobuild consumercommunities. Formoreisfotaution, contactPattie Maesat psltieNmedh a.ms.edu, oraccessthe MedhaLabWeb site at httpyasuwmedia mrtedu

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THE COMPUTERPAPER gC EDITION DECEMBER 2000 93

< HA ND S O N w Isb gush Igew heudyl Continuedfrom page 82 which Windows handhelds had an edge was in the world of coloun Enter the Palm Ill«, which adds colour to the popular Palm III line. The 8 MB Palm lllc has the same basic configuration as other members of the Palm family, including one-touch access for calendar, «ontact, to do list, and memo pad. Soft buttons along the side of the Graffiti pad access the calculator, the Palm's main page, the pull-down menu, and the search option. There are also two buttons for scrolling through documents und nienu options. So, how's the screen? To be honest, the tocxt50-pixel resolution of the display puts it on the grainy side. Unfortunately, this makes items on the screen a bit indistinct, and may actuall y be hard on the eyes for

•

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The Palm lllc comes with a serial-port synchronization cradle, which is pretty much standard issue with the Palm line. (As with all Palm hardware, though, kits are available separately to expand the Palm Illc's connectivity options. See note under Palm m100 review.) This model features an internal Lithium lon battery, which is recharged while the unit is in the cradle. Overall, the Illc makes a nice addition to the Palm line, and the recent price dmp may make it even more attractive to those who aren't prepared to jmnp to Windows to get a dose of colour.

Pslou Revo Plus extended use. For short bursts, though it should be just fine for most users.

From.PuouIuc. http'//www.pson.coin/ieuoplui/ Suggestedretail puce USS399 If you' ve looked at the review of the Diamond Mako, you' ve seen the Revo Plus, the model on which the Mako is based. (In fact, they' re exadly the same hardware, but with different logos.) That should tell l ou something, about the Revo Plus: it's a handheld worth emulatiiig.

WARRANTY CENTRE FOR WESTERN CANADA

ALL BRANDS WELCOME FULL OR OUT OFWARRANIY REPAIRS: MONITORS, LCD. SCANNERS •

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Although it ups the memory from 8 to I5 MB, the Revo Plus uses the same design as the slightly older Revo model, whi«h is a very compact clamshell design with a miniature keyboard. Owing to an innovative sliding hinge design, the Revo actually seems quite a bitlarger once opened up. The 480x160-pixel screen is monochrome, but the wide design makes it more suited for writing than the narrow palm-size models also on the market. The small keyboard may take a bit of getting used to, but you ran get fairly speedy using a two-thumb hunt-and-peck style of data entry. It has a number of one-touch application

launchers located around the outside of the

screen, in«luding contacts, agenda, email, phone, a world calendar, calculator, jotter, infrared send and receive, zoom, cut and paste, and pull-down menu. Each application has a special bar along the right-hand side of the screen for application-specific options. In addition to these one-touch items, you also have access to Symbian's word processing, database, and spreadsheet software,aswellas the addictive game, Cascade. The Revo Plus connects to the PC using a s erial syn«hronization cradle. I t h a s a rechargeable internal battery,which is topped up wheneveryou plug in the power adapter. One thing worth mentioning: when it' s snapped shut, the Revo Plus is only slightly larger than models in the Palm III line. When you consider that this device comes with almost everything you need for productivity

plusa keyboard,you may fi nd you're m uch further ahead with the Revo.

Idsxem Rex $00l From:Xi/tom, Inc. hllp://wwwziicom.cum Suggestedretail puce S/49

Some of TCP's readers may remember the Rex line from the days when it was owned by Franklin. Xircom has purchased the technolCuii/inued onpage 94

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ATX18"/ 19"Case se)efmdsyslem+foaowing special 50XCO-RON Intel PRISOOEB (866EB+$140) 140WSpeaker + Mouse Pad CPUFan ( 933EB+$350) GenericMouse + Printer Csbh I A4MBRoppy Driv TVM15"Monitor (AOC+$10) 30GBIDEHDO(7200lpm 9$55) CawmTOOOSEPdnler iud nuvh) 128MBSDRAMPC133 Seamer(optianalfdt)3 sef none) 56K tnWD)ce/FaxN90/Madam CPU,RAM,HDDUpgmdalge GgsbyleSVX74X.A(AsusCW4XIN) w/bui6-inSound Can) SelectedSystemPrim+$350 RIVATNT232MBAGPVideoCsrd e.g,Wcfkltschsuuo600835fham $998 or SCALL •Sub)suts usnulsnuud Wsnanlyi •SvfchaxwforCwmCwds; •Cvslceas PsyShipping (Salsaor Repair)

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Thefotcnag itemsanriprice onlyveld onNov.6 (Today) anri limitedquantity.CheckWEBPricrim P.IO tthdvUnUsual pdcs+uuy Sneriu dee). Anysystem upgfade,paypari sPri ceSfs)w Priintor ..... $webPIC Proview )7' ...... $260 SCEMer .... $web.P,I 0 Max)or 20GB ..... $1 Spaaker.....$webPIO Max)or 30GB....$17 Copier ..... Swab.P.I 0 Matsonic elrin-I ..$1 16 AOCTT' ........ $247 Yamahasounri ....315 AOCtly ......,.$307 MSWinBXNMill,$129 Elite All-in-1(cel/pal)$110 PanasanicBx4x32.$213 TVM)T ........ $240 AMDK7.550 .....$120 NECFETORm~)$379 Canon1000 ......$65 As-Is items: PortableScanner $20 POSt)rinte r $30 Portabls Printer ....$20 BafcodeHowler ...$40 easvcsnaddcomputc5com THE coMPUTERPAPER Bc EDITIQN DEcEMBER2000 93

HANDS O N u

kab yean slow handy!

The Rex uses two CR2025 watch batteries, whichprovides severalmonths of use.

COMPATIBLE INKJET CARTRIDGE ferent direction. In the meantime, the trusty old Rex Pro has been re-released under the Xircom banneras the Rex 500i. When compared to other devices reviewed this month, the Rex is the odd unit out, as it doesn't accept stylus or keyboard input. In fact, when on the road, all input is entered using a combination of six buttons, which forces the user to scroll through a series of menus, and select letters one by one by one. Needless to say, this is tedious if you have much data to enter. Luckily this isn't the way the device is meant to be used. The Rex 500l is the size of a PC Card. It slides into a PC Card slot on a

Editor's Choice:

•

LONG DISTANCE CALL

over case, which has room for businesscards. It's also less expensive than the other units we looked at this month. For those who don' t require a device capable of extensive manual input, the PC Card compatible Rex could be a great alternative. The Rex also comes with a serial-port docking station, for those who don't have a notebook PC. The unit is compatible with Windows 95,9B,and NT, and should be compatible with 2000, as well.

ALL FOR

•

ItOVS

notebookcomputer when you need to synchronize your data. In other words, you' re supposed to enter all your daybook and contact list data into your notebook, synchronize it with the Rex, then use the small device to access that information while you' re on the road. While it's not as fully featured as the other handhelds reviewed, its incredibly small size (about the size of a stack of ID to I5 business cards) makes it exceptionally easy to tuck in a pocket. It even comes with its own soft fold-

•

CHQICE Handspring Tflser Welnse After a slow entry into the Canadian marketplace (a year after the product's U.S. debut), the Handspring is now ready to give the rest of the handhelds on the market a run for

their money. Why? It's relatively inexpensive, simple to use, and one of the most flexible devices going, owing to the Springboard slot on the back. Even better, it uses a USB syn-

chmnization cradle. making it one of the only handhelds to sport Mac compatibiTity in addition to ye olde Windows right out of the box.It's hard to ask for more from a handheld apart from maybe a colour screen... and that's coming. CJ

DVD forChristmas?

v isit o u r s i t e anne .inkj e t m a r t .corn •

• • •

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More and more people are upgrading or replaceing the CD-ROM drives on their desktop or notebookPCs with DVD drives because ofrecent changes in the OVD market (and,yas,OVO drives can read all CDs). Some of the more compelling reasons to consider DVD include: • More moviesare coming out simultaneously on DVD and video, with the DVD versions offering extra goodies like directors'cuts and behind-the-scenes interviews. • More developers are releasing software on a single DVD that used to require multiple CD-ROMs. For example, Microsoft Works 2001 Suite on OVD (which includes the latest versions of Works, Word, En«arta. Streets 5 Trip, Picturelt, and Money) can take advantageof Windows Installerin Windows ME or Windows 2000

fordynamic loading offiles and resourceswhen needed.The CDROM versionof the suite comes on six discs. • As wi t h s oftware applications. encylapedias — which now include timelines, 300-degree panorama views with hyperlinks, and other images, maps, and interlinked stories — become invaluable when stored on one OVD ratherthan five to seven COs. We can heartily recommend Encarta 2001 and World Book T on DVD. • Documentation for huge systems, like Visual Studio or SQL Server, is now available on one DVO rather than spread over literally dozens of CDs. — Jacques Surveyer

BWfanfed relannches

T OLL F R E E i -SSS-283 3 -I NK

Address: 4055 Main Street, Vancouver, B.C., V5V SR9 Te): (604) 708-8320 Business Hours: 10:00om to 7:00pm (Mon to Fri) 9:00am to 6:00pm (Sot) 90 oEcEMBER 2000 THE coMPUTERPAPER Bc EomON wwwcanadacomputeacam

NB — Reverse auction site eWantad has launched a redesigned site incorporating more ofwhatwas demandedby its members:more functions and "category-spectfi c" content.The revamped site gives members enhanced reverse auction programs and is "a more fun, colourful site with enhanced fiow and effi ciency." Changes were made to the site after several months of gathering and analyzing member feedback.The site reiaunch features "easiersite navigation, updated categories and subcategori es.category specifi c news and information, and improved customer service," the campany

said. EWantad also is introdudng an upgraded seller tool, Early Bird Notification, which provides directleads to relevantand ready-to-purchase buyers by category,subcategory,region and kayword.

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full-time job elsewhere, to 100-person Web development shops who are registering with Brainbanx.corn to find new projects," says Andrew White, chief operating offirer for Brainbanx.com inc. in Toronto. "The skills range from consulting. e-business. (T services, multimedia programming, technical Web page design and everything from content management to copyediting. Pretty much anything within the realm of Internet site

building and e-commerce development." White says the goal of Brainbanx.corn is to make it easier for companies to outsource the

necessary skills and expertise needed to put together a successhd Internet venture or ecommerce site. (t is very rare to Bnd a company that can do everything that needs to be done on a project internally or to find a single outside company to do everything. (t is more common to work with several companies in order to get a large-scale Internet or e-

commerce project o(f the ground.

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Canadian companies lead world in IT improvement plans: study Sy tessice Freeman

of the hype around e-commerce," said Howard Davies, senior vice-president at Compass Management Consulting. vCEOs are more interested in delivering e-commerce than communicating the benefits of

anada's chief executive officers ICEOsi are clear on w hat issues they think businesses should focus on and continue to enhanre: IT and ecommerce. According t o t h e Compass W orld I T Strategy Census 2000, t h ey f eel m o r e strongly about this than CEOs around the world. v l t hink t h e conclusion drawn w i t h regards to Canadian CEOs spells the end

it.

Of the surveyed Canadians, 71 percent

and more pervasive," said Davies. Participants were also asked about the contribution of chief information officers

(Clos) today.

inite key to success in business, compared to 40 percent of the global CEOs polled. Seventy-six percent of the Canadians also ranked e-commerce strategy as a primary business issue.

According to Davies, the results clearly indicate that Clos are no longer around to simply provide information on the possibilities of IT, but instead to directly contribute to business strategy.

"The focus in Canada is not about the buzzwords surrounding e-commerce, or the marketing potential of I T anymore. Now the focus is on delivering that and getting more knowledge of customers in the marketpla«e." CEOs fr om Aus t r alia. Ca n ada, Denmark, France, Germany, Italy, Norway, Spain,Sweden, the United Kingdom, and the U.S. were polled in the study, conducted by the London School of Business, and commissioned by Compass. — CnuadnCompuies.rom

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E-business changing the rulebook, analyst says

HEW YORK — E-business is revolutionizing the operating model of fast growth companies,according to a new report. The s t udy, w h ic h f o r m s p a r t of P ricewaterhouseCooper's ( PwC ' s ) TrrndSrrrer Barometer, said both employees and c u stomers ar e t h e p r i mary enablers of change. For its research, PwC (http//wwwpwtglob. at mm) interviewed the chief executive officers (CEOs) of 441 product and service companies identified m the media as th» fastest-growing U.S. businesses over the last five years. The surveyed companiesrange in size f rom approximately USS I m i l lion t o US$50 million in revenue/sales. The bottom line to the report is that fast-growth service companies jumped into e-business while their counterparts in the product sector w«re content to wade. The study said they took the risk that accompanying operationalchanges could jeopardize existing relationships with both employeesand customers. Bu t now, on average,justover two years later. the report said, these early adopters are beginning to en)oy the significant operational benefits from their e-business commitment, an d a r e c ounting t h eir employees and customers as their biggest supporters. Viewed separately, PwC said that service companies expect to generate 21.8 percent of theirrevenue from e-businessover the next 12 months, versus just (L3 percent for their p r oduct sector c ounterparts, or

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~round 2.5 times more. H. Lee Durham, PwC's operations manager,said product sector businesses have been understandably reluctant to disrupt long-standing ties with direct customers and suppliers. Against this, he added, service businesses have fewer of these constraints,and consequently have been more welcoming. Interestingly, PwC's report notes that servic«sector CEOs say e-business has brought remarkable changes to their busin ess, improving efficiency (cited by 64 percent), their approach to customer service (53 percent), employee skill sets (53 percent) and business processes (51 percent). Other important changes include new delivery systems for products or services (46 percent), additional revenues generated (45 percent),increase in number of customers (45 percent) and development of new products or services (45 percent ). According to D urham, e-business has had a revolutionary impact on these service companies. "The incidence and depth of these changes is all the more remarkable, considering the average time in operation for e-business in these particular companies is only 25 and a half months," he said. When asked to assess factors that will have an impact, positive or negative, on their e-business projects over the next 12 to 18 months, the report found that customers and employees again play a leading role. PwC said the majoritv of CEOs from

service companies cite customer or user adoption (64 percent); support at the top (64 percent); ability to adapt new or existing products and services to the e-channel ( 62 percent); adoption b y t h ei r o w n employees (58 per«ent); systems security (51 percent); and network performance (50 percent).

Retail Council of Canada ensures UR digitally enabled By Skefan Bubowsbg he Retail Council of Canada (RCC) says it knows what it takes for businesses to go "e"— and, with a new suite ofservices,this organiz ation wants to share that knowledge. Recently RCC unveiled its UR services. According to Michael Eubanks, the group's vi«epresi dent ofinformation technology and e-commerce,RCC has heard the hue and cry of retailers trying to go digitaL "We have identi fied the core hurdles that online retailers must address, and we have responded with solutions that will save them time and reduce their frustration," Eubanks said inan RCC statement. Last month 10C Canada (hqp//rmvirkca), a research firm, unveiled its Hot/one( Online Retail Study. This report said Canadian retailers were slow to adopt the ways ofIT. gut Randy Scotland, RCC's vice-president of communicat ions.took the fi ndings with a gain of salt. "One thing has become abundantly

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clear," he told CanadaComputes.corn in an earlier interview, "If you don't do it right the first time, you' re going to run into problems." UR almost a«ts as a response to IOC's research. The organization targeted privacy and security concerns, fulfilment expectations and promotional tools with UR. To address electronic mailing options, e-commerce administration requirements, security and awareness solutions, RCC forged alliances with Canada Post (http//wwwtaaadapast<a), Scotiabank (http //wwwscotiabavk ra), Oeloitte ( I T ouche (http//wwwdelomeca), and BigOrange808.corn (httpgmsw bigorant(ebobcorn). Theidea,RCC saysm its statement, isto make digitalization as easy as possible for retailers. Mindyou, the group says these services are for RCCmembers only. You' ll find more information about UR at Retail Coun cil' s Web sit e (httpgwwwretaikounol oig). —Conodofomputes. corn

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Durham describes this by saying that e-business entails a high degree of flexib ility and w i l l ingness on th e p art o f b oth b u siness and t h e c u stomer t o experiment. This, he noted, "is a scenario where everybody wins." — ¹w sby/es

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Online 6 Connected I n t e r n e t Tr e n d s • Wi r e d a n d Wi r e l e s s • On l i n e S e r v i c e s • W o r k Ik Play on t he W e b

Move over wireless carriers. Canadian startup takes high road to broadband mobile Internet service

w o years ago. there was a lot of noise about a completely wireless handheld that would allow you to connect to the Net and get information no matter where you were. It would send packets only as necessary, and would feature sperial client programs with predetermined HTML frameworks residing on the handheld, to further reduce the amount of information that needed to be sent back and forth. With it you could retrieve weather information, track the status of a delivery, or check email. That fantastic device was... the Palm Vll (bet y ou t h o ught I was g o i n g t o sa y

Dy Steran Dubnwski new Canadian company plans to unveil an orbiting high-speed mobile Internet service soon, but history suggests CComsat Satellite Systems Inc. should step care-

Satellite

fully. If t hi s system works, C-Comsat could undercut another, oft-mentioned high-speed wireless service. Network builders and wireless carriers say 3G (third generation), the upcoming iteration of u ntethered high-speed Web acress, describes future mobile comput-

Computer Cellular or Satellite

ing. But Leslie Klein, C-Comsat's president, seems to think otherwise. "We' ve had this for thre«years," he said during a recent interview. "We' ve kept it a secret. experimenting on it." Development wasn't easy thanks in par t to politics, Klein said. C-Comsat tested its service with the Coast Guard. Although the organization enjoyed this fastacting Web service, the government had a bone to pick with one of C-Comsat's partners. The company had to walk away from its first satellite as a result, "We were in the middle," Klein said. "We demonstrated to the Coast Guard, that yes, they could use this. But we didn't want to get involved in a political fruit bowl." (Readi C-Comsat didn't want to be caught between the satellite operator and the government.) Canada has had a rough run with satellites in the past. Matthew Fraser' s book, Free-For-AII,outlines the debacle: in l969 the federal government created Telesat Canada, a satellite company built to withstand an invasion of U.S. television content from the sky. "Yet Canada's terhnological nationalism in the skies quickly encountered less lofty realities," Fraser writes. "Telesat, while a public corporation, soon fell under the control of Bell Canada and other major phone companies, which owned nearly half of Telesat's stock. "Telesat languished, under-utilized for more than a decade." The federal government decided satellite broadcasts could carry television signals to remote cable operations, but even this "satellite-tocable" system "immediately began losing money. pardy because it was offering Canadian signals only."

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According to Klein, however, the satellite broadcast landscape has changed significantly in Canada. Bell has its Expressvu television service and Canadians can access StarChoice's digital TV signals from satellite, for example. "But nobody offers high-speed [internet ) access on the commercial side," Klein said. It's a void C-Comsat wants to fill. This company won spare on Canada's Anik satellite, combined as many as 14 low-speed channelsand created one fast pipe. The trouble is, this pipe only works quickly one way: down. Klein said its commercial wireless high-speed service — for trucking companies, shipping tleets, etc.— pumps 400 Kbps. But only one way? It's a problem, said David Ellis, an industry consultant with Omnia Communications Inc. Sure, right now, "for Web browsing and email, that isn't a big issue." But, he added, "eventually we' re all going to want upstream bandwidth... That will limit [satellite companies] in the long term if they don't have a work-around for it." Klein agreed that Web surfers care more about download than upload speeds. But said "within a year, at the max," C-Comsat will have symmetric wireless broadband service — equally fast both ways. Continued oa page )04

Well, the Palm VII was never released in Ca n ada . Tha n k fully , wi r e less providers have stepped up to bat, making use of enhanced paging hardware. One d evice using t h i s t echnology i s t h e BlackBerry, which i s manufactured by Waterloo, On t . -based R esearch I n Motion (RIM). The BlackBerry comes in two different niodels, the 950 and the larger 957 (also known as the Internet Edition because of its larger screen). It's probably most accurate to think of the BlackBerry as a very enhanced pager. In fact, both models act as a pager, but r oll t h e paging i n formation i nt o t h e device's messaging component. SVhen you receive email or a page, the device notifies you with an alert sound, then stores both i n y o u r m essages folder. Since the device features two-way communication. you can reply to the email at your leisure using the tiny keyboard built into the device. T his keyboard is actually one of t h e big advantages the BlackBerry has over the Palm V I I . w h ic h r equires stylus input: all of the special characters you Coiinnued on page )05

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"Nobody else is really doing it. And it' s much harder to solve," Rasmussen said. Mobile services via satellite require an

Csnrinuedfram page ?00 Iim Carroll, a computer industry olmerver and author. took issue with C-Comsat's

angled dish. "If you' re moving around, the dish has to move." The upshot is, if C-Comsat's service

claimed speed. After all, 400 Kbps isawfully fast. "My reaction is, I never believe it until I se« it. Over the years I' veseenevery

works well. this company could be on to something big. Plus it has first-mover

other connection run into barriers." Eric Rasmussen, a senior consultant with TeleChoice, a research 6rm, said he questions C-Comsat's entire mobile model.

advantage. But mobility isn't C-Comsat's only route

to progtability.

"They' re doing wireless high-speed data...

Klein said the company would take on Bxed Internet carriers, like cable companies

If they' re doing that right now. I'd be sur-

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But at what price? Satellites are expensive to keep and maintain, Rasmussen said. Would C-Comsat's service reflect this premium? Klein said fixed high-speed Internet

accesswould be priced at $40-per-month. That's no worse than Bell Sympatico's price for dedicated subscriber line (DSL) connections. Mobile offerings start at US$50 per month. They have to be comparable," Carroll said. "If they' re not price compatible, they' re not in the game." Rasmussen notes C-Comsat's glowing opportunity: "A satellite can cover a huge

I ' l l ) [ l l l l d isa speed piper epti seceeeoe

territory and overlap the U.S.... I wouldn' t be surprised if C-Comsat was targeting tbe U.S. market as welL" C-Comsat partnered w i t h H u ghes Network Systems to deploy its commercial product south of the border. C-Comsat won' t, however. release its fixed wire?ess

Internet offerings in U.S. homes. According to Klein, Hughes has its own

plans. Ellis said C-Comsat's service might speak to other satellite operators, too. Bell offers a "token" Internet access through ExpressVu. "The time may come, now that companies are bundling so many things, CComsat might have something to offer." Meanwhile, history repeats itself, even beyond Canada's borders. In I 998, online reports said Hughes' own fast Internet connection, offered through its subsidiary DirecPC, wasn't as fast as

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Earlier this year Iridium. a satellite ceg phone company, gave up on its orbiting transceivers. "It took them five years to design it and 6ve years to launch," Rasmussen said. "But they were charging $2.50 per minute. It wasn't sustainable." Will C-Comsat be able to overcome the curse of the bird? Klein seemed to think so. The satellite is in orbit and, thanks to the

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Globalstar would cost less than stringing telephone wires. "The big caveat is Iridium, which went belly up, leaving thousands of users with very expensive bits of moulded plastic." C-Comsat went public in August on the Canadian Venture Exchange (CDNX) in August. Tire company's initial public offering came in at $1. Klein said a C-Comsat share is worth between $?.75 and $2 these

days. — CanadaCsmpnres.cdm

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< ONL I N E & C O N N ECTEDx Vrstpesay saessaghg gstnsmap Continuedfrom page 100 need for email and Web functionality are included on the keyboard by using the function key, and th e symbol option, which means you don't have to spend a lot of t ime learning the special Graffiti notation for all of the special symbols for Internet use. The keyboard is very tiny, which could cause some problems for people with larger fingers. Most people should find the setup fairly easy to use, once they get u sed t o a t w o - thumb method of data entry. There is also a jog wheel on the rightband side of the BlackBerry for quick scrolling t h rough m enu o p t ions and email messages. A back button takes you quickly to the previous menu. The other big feature of the BlackBerry is its Web surfing capability. While it' s true that the Palm VII roughly simulated the experience, i t r e quired dedicated client packages to go out and retrieve data. In other words, if you wanted to track a package you shipped, you would need a client from that courier company l oaded o n t o yo u r P a l m V I I . Th e BlackBerry, on the other hand, will allow you to surf anywhere you like, offering a less restricted Web browser. The downside to this is that you have a limit on the size of page that can be displayed, and if t he Web pages you like have a lot o f extraneous data, the page will be truncated. for this reason, the wireless service providers feature their own portal, with a number of Web links optimized for the wireless experience, providing quick and c lean downloads that d on't r u n i n t o problems with page truncation. The disadvantage? Wefl, at this point there are quite a few developers writing applications f o r t h e P al m p l a tform, which means your Palm device would have a lot more flexibility i n th e nonwireless arena. Still , t h e B l ackBerry comes with all the basics (calendar, contacts, calculator. email, a task list and an alarm), and these third-party applications may be irrelevant to many users, anyhow. Both Rogers and Bell M obility offer BlackBerry devices as part of an enhanced paging service plan.

Rogers' ( h t tp: //www.rogers rom) service includes Go.Web Internet access, and comes in three service plans for airtime: the occasional usage plan (75,000 characters per month) is 525 monthly; frequent usage (250.000 characters) is 535; and high usage (unlimited characters) is $50. U.S. roaming adds $25 per month to the bill. Bell M o b i l it y ( http: //www.bellmobildy ca) also offers a version of the BlackBerry, with unique model numbers to indicate the frequency band each operates on (the Blackgerry 900 series operates on a 900 MHz frequency,while the 800 series uses an 800 MHz frequency). The 850 comes in at $299, and the Internet Edition 857 sells for $399. Unlimited airtime costs $50 per month, and U.S. roaming adds $25 per month to the total. Bell's devices make use of the Neomar web browser, with numerous content providers offering optimized content.

Sell Moblgky's e-Page In mid-October, Bell Mobility launched a new two-way messaging service called ePage, along with an enhanced paging device manufactured by Motorola.The Motorola PageWriter 2000X looks a bit like a shrunken notebook computer, with a clamshell design that opens to reveal a small monochrome screen and QWERTY keyboard. E-Page is Mobility's brand name for two-way enhanced messaging — essentially sending and receiving email and pagi ng. Li k e RIM ' s Bl a ckBerry, t he PageWriter 2000X comes with a number of electronic organizer functions: including task list, address book, calendar, and memo pad. And like the BlackBerry, the PageWriteroffers always-connected massaging inherited from pager technology. However, the BlackBerry service offers Web surfing in addition to two-way mes-

saging. The e-page service operates on Bell Mobility's Reflex paging network, with U.S. roaming available. The service was initially available in Ontario and Quebec, but the company said it will be extended to major cities in Western Canada by the end of 2000. — Sean Carruthers and David Tanaka

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Original Digital Divas prevail in domain name dispute

igital Divas (lnp//wawdignaldiras.corn),

an onhne organization of women in technology. announced recently that a name dispute with Microsoft Corp. had been resohred in the Digital Divas' favour.

In January 2000, Micmsoft boss Bill Gates introduced that company's "Digital Diva" Stacy Bliott, who was to serve as a kind of corporate goodwill mnbassador and answer

and oS'ering help and advice to users of technology —just Bre the Digital Divas.

iralDivapgasp. Coming a few months al'ter a similar cave

Microsoft did not discussits Digital Diva program or Website with the original Digital

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Divas organization. nor did it have permission to use the Digital Divas' name or a similar domain name for the corporation's diva Web site.

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In April 2000. Micmsoft Corp. launched a

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Digital Divasconsulted itslegal counseLand openeddiscussionswith Micmsoft concerning alleged inhingement of cnpyrighh domain name, and inteifeaual property. It also made its disputepubhciy known on the Web.generatinga good dealofsympathy and support. After several months of talks, an agreement wasannounced on Oct. 6, in which Micmsoft withdrew its Digital Diva site Som the URI„ hgpy/wnwmirrosokmni/digdaldkre/deiaultasp, replacing it with a notice that the site was to be renamed and improvmL Following the agreement, the Digital Divas dedared victory, thanking those who supported their David vs. Goliath stance, and

daiming that Microsoft had been persuaded of the justice of the Digital Divas'prior daim, without the need for a resort to the courts.

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Microsoft, which has vigorously defended its own intellectual property rights ever since Bill Gates' famous " Open Letter t o

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Hobbyists," dated Feb. 3, I976, which urgml respect for copyright law, found itself between a rockand a hard place. Although Microsoft could conceivably

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ous instance of violation of copyright, domain name, and intellectual property could only havecost thecompany agreat deal of bad publicity, aswell as pomible legal and Snancfal penalties.

The Digital Divaswere soobviously in the right, and were so obviously unafraid of a legal tussle with Micmsoft, that the best resolution to the congict appears to have been for Microsoft to quietly and graciously throw in the towel, and move on. One is left wondering why Microsoft didn' t do due diligence on the Digital Diva name, which was well known, and how, when the company rolled out its Digital Diva program at the Consumer Bectmnics Show (CES) on Jan. 6, it could havebuilt such ahigh proBe consumer relations campaign on such a Simsy foundation. When we did a search on the Google search engine (hnp//wwwgooglemm) for Digital Diva, we found morethan 42,000 references, with the original Digital Divas and the Microsoft version hopelessly tangled and enmeshed with each other. This situation must have born obvious right from the beginning of Microsoft's ill-fated diva project The rollout of the Digital Diva program is detailed on the Microsoft site, in a press release t h at can be foun d at

that Coke stop using environmentally Digital Diva dispute shows how even small organizations can leverage the Web to Sght the largest corporations in the court of public opinion, and win.

For our readers' benegt, we have induded the announcanent of the settlement with Micmsoft posted at the Digind Divas'Web sits After ssnral momhsof negogaarm betweenour attorneys at Mmes 6 Sings and Miaosoffs aitomys, we are B TREMEiy pleased to announce thatwe have rmrhed a vokmray ssgsnsu of thu disputewilh Miamoh without gw nord 'Io nnolt ta Ihe roufls. In Ihe simplen terms, MirrosoR'sStacy Bliot will no hnger beknownasgw 'Diyuf Diva and Microsoft will no longer me diynldiva.rom in ronneaion with mnltnt Bn that fomely nraihble at gwt she.Aho, in numine wigr our ssgsnsa agreement,Miaosofr haspened a norice at digkakfm.com.phasev'mt and seefor youmg. TheDigital DivasareIhnlled wilh Ibis result, whichwauld not Ime been passible rrigrout the mpport of the entire Intemrt mmmun'ny.Youall embracedour causewilh great emhusimn and pmion. Theasnmnm we fmw mreked fmmagof youwasknakabh, and we cannot dunk you ag emmghlor helpmgusto achieveaposhivr result in this dupute This isavidory for all of usto share,one which Risers the inreyity ol trademarkand inteihaual propsty rightson the yytb, and onewhichwill hopefugy set an sample for the appropriate anpearetul rasokmmof luhued'upuresol this nmue Ag rd gn Dlglal Dosswmddalso lilie to sayavsy spe. aal thankyou toMarkMardsusun af Moses 6 Singer, for his mpert egotiationsgllsand hisundying commgbnent to

our mrm... lhe Digiial Divaswere founded in 1992Thraugh me and publimrion of thar name, the youp acquired trademnk righrs in gn name, induding the donww name digraldivascomwhereourWebule has beenlarated since June 199ikTheDigilal DivasWebsite leaiures aDVinewhere our membss oNerarrides, tutorials and adviceabout mmputer and Inlemstuseand applirakons. In April 20N Mraosoh launched ayyeb ure kxned at diy'Iakfiracont pramaang theirown Djplal Dna, Stacy Siot as thar ambauadm to Ihe public ThuWebsile ogeredartidas, how to aps, andsMce on computer and Inremetuseandapplications . Tin Diy'tal Divasare an online pmfessional network of womenworking in the irnemri and mmpurer find Oui groupwasfounded in Daobs 1997br Danayyhkrnke and has grown fram a handful ol mrmbss to TI membss workhmh. Dw repulsion ol aur grauphasspread far and mde through dw<ampurer andinternet mmrnuniry in the lasr threeyear The Diyral Diva namehasbecome associated with: tthical Internet pranires asa result of our founding of GreyDay,the annual copyrightawarenessevent; g'umg androninbusng to greInfernal communay by pubhshing a monrhly e-rse, which indudesamdes,turmials, and freeWebure graphics to assist Internal and<ompuier unvs. In addison, our mambos offer venous of these itemson ther ownrNebsees.

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International press council ratifies markup language for news NEW YORK— Reuters (hupf/www.reulers.com), the

international newswire,hastaken thewrapsoff a spedalized version of XML (extensible markup language)caged NewsML, short for news markup language. The new Web language has been ratwed by the International Press Telecommunications Council(IPTC) and has already been embraced by a number of online newswire organizations. As the acronym implies, NewsML is a specialist version of XML designed for the online news indushy. NancyBobrowitz, Reuters'corporate communications director. said the new Web presentation language will change the face of online news irrevocably. NewsML,she said,is not a competitorto XML,

butisbased ontheWeb markup language. "BasicaUy it aRows Reuters to present a varietyof news data,induding textand pictures,in a standardized format. Because it's based an XMl.it's platform independent,wh ich means it allows far greater Rexibility in the way that newsis presented to people online," she said. BecauseXML is extensible,Web pages coded withthis markup language can be viewed in a variety of formats, including standard full-colour PC-based Web browsers, right through to small WAP (wireless application protocol) screens on mobile phones. This is important for news content providers as it means they only have to create one set of Web pagesthat can be viewed on rfi fferent

Internet terminals, whether wimless or not.

parent,of course,but XML does mean that more standardWeb pages can now be viewed using a mobile Internet device, without the information provider s having to create a second set of Web Pages especially for WAP users NewsML does the same foronline news organizations as XML does forWeb page creators— it makes their lives easier. Bobrowitzsaid that, since the IPTC has just ratified the NewsML standard, it will mean that a growing number of online news organizations wiU embrace the new standard. "The IPTC is itself comprised of news media profes sionals. Therfve agreed to the new standard,so it wiU take off," she said, adding that Reutersis now in the processofworking out how its systems will be stmamlined as a result. "forus,it means that we can get our news, picturesand sound out to our subscribers and viewers more quickly. A newspaper may subscribe to our newsfeed, and maybe our picture servi ce. With NewsML, they can get aU oftheir news data from one single source." she said. AlongsideReuters, the Agence France-Presse (AFP), BusinessWire, the Press Assoriation, ScreamingMedia,UPI.and Bow Jones's WSJ.corn have also agreed to support the NewsML standard. From a consumers viewpoint, it will mean that more online news wig become multimedia —provided the news organizations support the new standard of course.The IPTCs Web site is at hgprr/www.rptcorg. —Hewsbytes

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Ron Saga,executive vice-pmsidentofLycos, said the company couldexpand it s Lycos Anywhem services potentially around the globe withthehelpoftelecom camer partnem. 1he cnmpany Nrstannnunced voice plans in May, whenit said its partner in such a venture wouldbe Ouadccom Inc,which develnpsvoice portals with technology from SpeechWorln. However, in August, Lycos announmd that its

Web-to-phone efforts wouki be backed by Boston-based Mobilee I nc . (f ormerly ShoutmaiLcom). In late August, America Online announcedit was acquiring Quack.corn. —Newsbytes

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AOCtl /1 9' 25 1600 1200 ...... 5 25 9 /5359 LG60lDSI/ill 17' 77511/19' 995E 5 3 59/5 • $9

ISH/Hs IHIERNEYKS ................. 525/529 F UM150 172S/$72\ P52 . . . .. 559/519

NEC ll'lslsF/19' l595F ..

LOGIIE<H <ORO LE55 FREEDOM/PAO 59esi29

131atta5 IOKM a 7/71 1GSs<sl

HEC 17'Fllii/FE750 ............... $379/$139 HE( 19' fE9N 2 • /22 FEllso 160 9 /51109 HEC15' 15259 TFT L(D . . 510 6 9

WMIYS 51AHDlllD P52 AS . . . . . . . 59 HICROSOFT«10/Ptl INTILLIEYE EXPLORER C S

OPTM/UEYT 17' Olt/19' 1395 ... .. 5295/5169

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line of digital cameras in comparison with

more compelling offerings from Kodak, Nikon, Olympus and Sony. But just in

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n the digital camera market Canon has

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time for Christmas, Canon has come up with two showstoppers —standout cam-

DATA RECOVERY

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As the name implies, the EOS D30 has afi Canon EF auto-focus lenses and uses many of the same icons and shooting modes borrowed fmm the EOS film cam-

eras at the low and high ends.

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•

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era. However, the D30 is completely engineered for the digital domain. It has three metering and eight operating m o des, which may seem a bit overpowering at first, but with the intuitive design, one quickly learns to extract the most out of this professional camera. Favourite featwef with one charge, the Lithium io n b attery takes 540 shots (assuming the built-in flash is not used). One problem: the camera will appear in late November and already has back

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Dazzling the video crowd, sort of We putDazzle's latestvideo capture and editing packagethrough itspaces,and off eryou the director'scut By gacquos Surveyor f a picture is worth 1,000 words, then a video clip may be worth a million. And more savvy Web sites are using video clips than ever before —taking advantage of this medium's ability to explain and

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software, and Adobe premiere and Macromedia's Flash and Director applications —help move putting Rim on the Web within reach of serious amateurs aswell as small- to medium-size businesses. In this review, we look at a USB-based digital capture card, Dazzle, to see if its quality and speed of operations match up to our Web/video needs.

Bexzle Photo Nohor tlge

Out of box Out of box experiences are getting more interesting thesedays asthe Windows desktop OS now spreads over six editions: 3 nq95,

98,Me. NT, and 2000.Dazzle'ssupport for these platforms zeros in on the current

mainstream consumer. It bypassessupport for Windows3x, Windows 95 (too old?), and Windows NT/2000 (too business-focused?), concentrating instead on Windows 98, Me, and Mac OS 8.6. Unfortunately, it is easy to miss these restrictive requirements as other Dazzle products support the other Windows

OSes. In the multimeha and graphics card world, OS and hardware incompatibility are starting to peak again, sobuyers beware. The immediate out-of-box experience is also disconcerting. Dazzle usesone manual for four products. These situations are always an adventure in Bguring out what applies where. There is a speciac quickstart guide, but it is fairly terse and does

From:Dazzle Multimedia, Inc hup:/Avow.dazzle.curn StreetPrice:SI30 Mrnimurnsystemrequirements:PentrumII 300MHzbasedPCor similar Msc,anth64 Mg of RAM.Windows 98/Me orMscOS8.6. Ovennew;Danie video capturecombinesvideo/TV snspshntandhim drpcapture capabilities. Out of bnz;Insrsgsunnnnd operationalter rebnnt is problematic.Documentation rsweak. Pros:Able tn capture snapshnrsandvideo clipswith a variety ofnptfnns/seaings.Quarryof imagesis pretly

not have a good set of troubleshooting

good.

• Check all the connectors, still no good.

Cons:Requireslots of memorynndprocessing powerevenPentium8 system bagsdown in recording. Summary: Versatilecapture snfsnnrerequfreshelly computingresources. Overall rating: 4nut of 3

• Reboot the machine, stig no good.

instructions. And if my experience is typical, you will need some help. The software installs easily enough and the USB plug-in with built-in power supply is truly plug and play. But that sours quickly when you get constant messages, like "video capture device not found." With no FAQ (frequently asked questions) documentation or troubleshooting avail-

able in the manual or help Dies, it was off to the debugging merry-go-round: • Turn the video on after starting up the

program, still no good. Make sure no other programs are run-

ning, still no good. Continued onpage 11d

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< HA NDS O N w Dnxzflttg Ihn tddnn ertsuuL sort of Continued from page 112

shot and capturing of video clips was su«easeful.

Snappy. In addition, Dazzle offers more video clip capture capabilities.

Pnrfnrmnnen

Dazzle matches Snappy 3.0 very well. At 640x480,Dazzle snapshots were clearly better in colour fidelity right out of the

other pmgram was running at the same

box: i.e.. without image correction. However, the image graininess was the opposite of what we'd expected. Lower

640x480 snapshots took three to 20 seconds to process. Video clips at 320x240

shot capture modes and five more file output options (two more )PEG settings, as

qualit y TV and video sources were much

the s ystem. Switching to a 43 3 M H z Pentium Ill with 96 MB of RAM resulted

well as TGA, PCX, and TIFF). And it's nice

high quality video images were slightly worse in graininess for Dazzle. Moreover,Dazzle requires all of your computing power. Dazzle recommends 32

But the bottom line is image quality, and

• Check the connectors again — Houston, we have lift off.

Havingused Play's Snappy device for TV Afier several more starts I learn the fol-

lowing is the winning sequence: Make sure no other programs are run-

and videocapture,Dazzle had to top some pretty good hardware and software to impress this reviewer. And Dazde does do

better than Snappy by offering more snap-

nulg.

• Have the video recorder running. • Break a nd restore the USB to Dazzle device connection just after starting the

Dazzle Capture software. Once this sequence is followed the snap-

to be able to power up directly through the USB port without the need for two double A A b atteries, which ar e r equired b y

better from Dazzle relative to Snappy, but

MB of memory— in actual use, even 64 MB is low. No other programs should be running (we had several crashes when any time as Dazzle). And even with a 200 MHz Pentium II with MMX -based system, and longerthan 30 seconds would freeze

made much longer video recordings and faster snapshots possible —to a degree. However, some of Dazzle's problems are dearly not with the hardware, but rather

with its photo album display software. As more than 10 to 15 pictures are collected

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no way to turn off the photo album. ln addition, we found Dazzle software tended to freeze if taking movie clips of long duration or with any other programs I unnirlg.

Balancing off these software glitches, Dazzleprovides a lotofgood free software to manage your snapshots and clips including Ulead's excellent PhotoExpress, Real DVC Direct MPEG Video Library,

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album after 10 to 15 snapshots, or wait 20 to 45 seconds between snaps.I could find

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in the album, Dazde software took longer and longer to refresh the album. This is a problem because you can't capture another picture until the album finishes refreshing. Trying to capture Olympic event images proved very f'rustrating. Either you had to stop, download, and clear the

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Microsoft Media Player 6, Front Page Express, and NetMeeting. In addition we tried t h e M PEG o u tput w i t h A d o be Premiere 5.1 and Macromedia Flash 5 and found both equal to the task of editing and

using Dazzle snapshots and video clips effectively. In fact, Dazzle will have users looking

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for good v ideo editing software. MGI VideoWave 4 (http: //wwwmpsoft.corn) at $120, and Adobe Premiere (http//wwwsdobe.cern) at $720. are two products at either end of the price spectrum that are worth consideration. In summary, at $130, Dazzle is cheaper than Play's video image capture stalwart, Snappy, yet its images are as good, if not better, in colour quality. These images and video clips are not broadcast quality, but, depending on th e quality o f t h e video source, can easily be used as video for personal or small business Web sites. Dazzle's documentation shortcomings and hefty computing resource requirements are the only blots on an otherwise solid entry-level product into the world of video snapshots and clips. IJ

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Careers & Training I T C a r e e r T r e n d s • P rod u c t i vity Tips a nd

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han ces are that oo n er or later you' ll need to i nclude a shot of a computer screen in a document. You may want it t o i l lustrate how to complete a task or to use as a

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Java's eight basic datatypes

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o our last Java tutorial, we cieatel a third

Javaprogram containing four dasses.These dasseswere effectiveiy new datatypes in lava

for Point, Line, and Cirde. Although the dass de6nitions were fairly simple, they nonetheless

record of how your screen looked when s omething went w rong wit h y our P C . Screenshots are pretty easy to take and they can give documents some visual clarity. This month, I' ll show you how to grab screenshots and manipulate them to get some great effects.

revealed some of Java'sBecdbiTity and powerusers can create then manipulate exactly the

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objects/datatypes they need in Java With lava, users do not have to rely on Btting

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into the predegned primitive datatypes and objects aspnmded in a language. However. aa of the derived objects draw upon Java's eight basic or primitive datatypes plus the most important pmdesned dass, String, as shown in

You don't need special software because Windows can take screenshots and aaows you to paste them into documents. However, if you want to do more than use the occa-

sional screenshot. using graphics soaware would be helpful. Something like the shareware application Paintshop Pro lets you gather screenshots and includes tools for cropping and adding text and lines to draw attention to various parts of the image. Using these tools, you can create a composite image from a number of screenshots, allowing you to show your readera number of steps aa atonce.

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yimcanaanlyremoveexcesspargam ofaseee shotming the Onp tool oa Rte tchtnm taalbar ia Wont cropped. When you' re done, press Escape or dick the Crop tool again to deselect it.

You can use this cropping technique to reduce the screenshot so it displays only tbe area you want to highlight. However, if you

Thhlng n aennnahnl Taking a screenshot is assimple as sening the

need a series of shots of toolbar bunons, for example, you' ll tind that using large images

screen up as desired, then pressing the Print

and cropping them wiB bloat the size of your Ble unnecessarily. In addition. if you don' t

Screen key on your keyboard. When this key is pressed, an image of the screen is placed on the Windows Clipboard. You can paste the

image into any document by selecting Erat, then Paste. While pressing Print Screen takes a shot of the entire screen, you don't always need such

a large image. If aa you only want to capture the current window, hold the ALT key as you press Print Screen. Depending on what is on the screen at the time you take the shot, the

image you get will be a dialogue box or the entire window.

fhsrpplng ln Woad Once you have pasted the image into a Word document, you can size it to suit your needs. You can also cmp it to remove any portion of the image you don't want to display. To do this, select the image and, from the Picture toolbar, select the Crop tooL (If the Picture toolbar isn't visible, choose View, Toolbars, then Picture to display it.) Hold the mouse pointer over one of the sizing handles on theedge of the image and watch as the

pointer changes to the shape displayed on tbe Crop button on the toolbar. Drag any of the image handles toward the centre of the image to crop it. Don't worry if you make a mistake:

you can simply drag the handle in the opposite direction to reinstate the portion you

Fig.I. These basic datatypes match very dosefy to

have enough memory available,Word may have problems displaying your document properly.

Switch to the application you want to take a screenshot of and either press the hot key or wait until you hear the small sound that indicates the timer has expired and the shot has been taken. If you enable the multiple captures checkbox you can continue shooting screenshots. When you are done, switch to PaintShop Pro and you'B see the screenshots in the window. You don't have to turn off the screen capture utiTity as this is done automatically when you return to Paintshop Pro.

At this point you should move to using a

Select the Zoom tool and click on a screen-

graphics progrmn hke PaintShop Pro to edit

shot to view it. To crop it , choose the Selection tool and drag around the part of the image you want to keep, then choose Image, then Crop to Selection to eliminate the unwanted area.You can either save this image and add it to your document by selecting Insert, Picture, then From File, or you can choose Copy to save it to the clipboard, then switch to Word and choose Edit, then Paste.

the screenshot. It will also allow you to grab pictures of the tooltip and mouse pointer in addition to the toolbar bunons.

using pnltnghop pets PaintShop Pro's screen capture utility will take a shot of your screen with or without the cursor being visible. From inside PaintShop Pro choose Capture, then Setup. From the left of the dialogue, select the portion of the screen you want to capture: Area allows you to select the portion of the screen you want to capture manually; a Full Screen copies the entire screen; Client Area copies the input area, which will vary according to what is on the screen, and; Window copies the entire current active window. You «an select a hot key to use for capturing screenshots — Fll is a good choice, or select a time delay so PaintShop Pro will take

the shot after a specified number of seconds elapse. Choose to include the cursor and, if required, set it t o take multiple captures. Finally, choose Capture Now to begin the

process.

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Fig.I: lava atatypas,Rangeof talma, Storage She and Oehult Vetna what is available in C, C++, Fortran, Visual Basic, and other popular languages, although theseother languages have a number of additional datatypes such as complex, date, decimal, time, and variant. However, the designers of Java felt that these additional datatypes were

really components of the basic datatypes and have left most of these special types for users to implement. There are some Java-predegned object datatypes induding BitSet, Calendar, and String that help to complete the eight basic datatypes. Fig. I lists Java's eight basic datatypes aud it is interesting to note that six (byte, short. int, long, floating point, and double) are numeric datatypes. Byte is also used extensively for geneml data manipulation and input/output operations, while char is used for character manipulation and as the basis of the String dass. Unlike

most other languages, induding C and C++,

cetmungcompoannn To show your reader a program's menu and the dialogue that is displayed as a result of selecting a particular menu option, you'6 need to create a composite of two images. The 6rst will be the open menu with the item highlighted and the second will be the result when you choose that selection. You'6 need to create this as a composite simply because you'6 never see both the menu and the dia-

char in Java is not one but two bytes long because it uses Unicode characters that allow almost ag of the major languages and their letterings/scripts to be represented (over 60,000 individual characters). The ANSI character set is a subset of Unicode. Finally, there is the boolean type that represents one binary bit with one of two values: 0= false, I = true. Java has a prede6ned dass called Bitset that literally stores a set of bits and allows

logue open on the screen at once. To do this in PaintShop, begin by selecting

bit operations like and( hdear(), or( k set(), and xoru to be performed on bits. Wewmte a smag

Capture, Setup, then set your capture preferences before dicking Capture Now. Switch to

program to test the relative speed of operation of thetwo datatypes, Bitsetversusboolean:

the application and choose the menu options Continued on page I/8

Continued on page 117

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The results of running this test are somewhat nilpiisirig:

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the conversion problemsbelow). After running the two programs on the same Dell Notebook, compiling with Borland C+4 Builder and Borland BCJ Java compiler respectively, we found the C++ code to be about 20 percent faster than Java as might be expected of a routine with etensive use of arrays. However, the most interesting result of the exercise were the many datatype conversion

explidt cast is rorpured (fium byte to int, for example). All othercasesmay require a «ast that is just an explirit request for conversion to a particuhr datatype and an acknowledgement that the programmer knows some information bits may get lost in the conversion processbecame of truncation and other causes.For example shortsh=l24,iotrw-lz;San 0=0; longlg=zst,douhle

problems encountered. Java is fa'uly finicky

dh = 5.65,

about converting values between various datatypes. Table I summarizes the results. First, boolean is not inter-mmertible at all. Second, whenever converting between datatypes, if going hom a smaller data size to a larger, no

ii = sh; // Noproderu, 2 bytethon 6 ass(piedto 4 lryte rrn 0= Ig; // ERR ORI requires aastas in: 6= (Snn) Ig; Ig = db;// bren Owugh sane dalesize- 8byteseach, ERROR' Ig = (keg) db, // Caa6 requred - okayoow

It turns out the basicboolean datatype isfour times faster than the speaally built BitSet dass. This example shows wby using the Java Development Kit ( JDK) directly in DOS can be so usefuL SomeJava anides implied that BitSet was essential for doing bit manipulations with its pmdefined operations. However. the penalty

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5 Months W P Il shin si 5 Months This is an intensive proyam which provides students with the work- Thc program covers Windows Graphical environment, ingknowledge ofadvanced operating systems such as Windows NT, Internet, HTML advanced, Graphics, Animation, Website Development advanced skills, JavaScripts, Web Server configLINUX and prepares them, utilizing Oracle's official curriculum, to uration and administration. demonstrate proficiency in achieving Oracle Certified Professional (OCP) certification as an Oracle Database Administrator (DBA).

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with one aitical exception. Java specifim for each numeric datatype not only its exact size in bytes but also what underlying integer and more important Boating point operations must be performed. This is crltiad because both C and C++ have differmt implementations of short, int, and long depending on what system C is running on. For example, C on the HP3000 has inta of two bytes in size, while on the 9000 series they arefour bytes. Unfo tunately this is common, so numeric operations am often not repeatable betweenversions of C or C++ on different hardware and/or compiler software. However, C, C++, Fortran and Pascal all bove an advantage over Java their numeric operations can be compiled to machine mde for a speed/perfonnance advantage. Because lava does array-bounds and other validity checks, even if it were compiled (and there are good native compilers for lava applications from Tower and others), the Java numeric code wouM run slower than these other languages

Systems. Windows NT 2000 is used for MCSE and MCP prep.

sion processwas fitir)y simple (but seesome of

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The fundamental part of the program introduces students to the Microsofi Office skills and DOS. The advanced part of the program builds programming skills in the areas of Micro Computer Architecture. Visual Basic, C. C++, Java and DBMS (Database ManagementSystems).

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becauseof integrity checks. In a test of this, we comerted theNumerical Recipe(seeResources bdow) POLINTC into Polint.java. The conver-

8 Months

OracleA li cntlon D vela er 5 Months The program is desigaed to prepare graduates to meet with the expecThe fundamental level of the program covers operating systems such tations of challenging positions in the areas of Internet. Multimedia as windows NT and LINUX. The second level prepares students, uti- and Communications. The study includes pixel and vector based graphic concepts, page layout, design & hands-on 3D animation, lizing Oracle's official curriculum, to demonstrate proficiency in Multimedia & Website interface desiga, HTML. GIF/Flash animaachieving Oracle Certified Professional (OCP) certification as an

quickly test Java programs directly in DOS (or Iinux, or wherever) can users experiment with

harn ossns askn Java'snumbers foBowdosely thme of C/C++

Another pmblem in cornrerting C to lava was Continued on page I I 9

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of slower (by afacmr of four) runtimeswasnot mentioned. Only by being able to write and

If we hadconverted agthe C goat variables to double, nocastswould havebeen required and that isstrategy wewill use in thefuture.

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In the conversion of the proyam POLINTC to Polint.java, most of the time was spent putting in castsfor conversions fiom int to Boat and double to SoaLThe proyam refuses to compile without thesecasts. The only other tricky part was comerting arynnents passed by reference in method/function calls to static variables. However, the resulting code is figed with explicit casts that are harder to imd and understanrL

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Continuedfrom pageI 26 using the keyboard and stop just short of making the actual selection. With the menus open on the screen, pressyour PaintShop Pro Hot Key to make the capture. Now make the menu selection so the dialogueappears on the screen.Ifyou want your user to make certain selections, do them now,

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appear over the top of the image with "marching ants" around it indicating it is

press the Print Screen key. Switch back to

Continued on pagel 20

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Add the image of the dialogue to your screenshot by choosing Edit. Paste, then As New Selection. The image of the dialogue will

and whenyou're ready, hold the ALT keyand

•

PaintShop Pro and usethe Zoom tool to display the screen capture 6le. Notice that when you have the Zoom tool selected, the leftmouse Button makes theimage larger and the right mouse button makes it smaller.

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functions. C simply has a much broader list of numeric hmctions than lava. In Table 2 we list some of the important Javanumeric functionx Notice that Javaprovides au the usual calculator math functions plus conversion of numbers to and fmm strings. In addition to these functions, Visual Numerics makesavailable for bee its JNL (JavaNumeric Library), which is a series of Java dassesthatgo a long way towards making Javamuch doser to C, C++, and Fortran in tmns of numeic capabiTities. Finally, one of the important divisions in lava is between the basic datatypes and all other objects. For crampie, basicdatatypes are treated differently than objects in dedarations and when used as parameters for functions/methods. For ermnple, the statement float ill, g2, S3; immediately createsthree float variables of four bytes eachset to the default value of zem. But Point pts; only createsthe four byte reference to pts, which is set to nulL Only by explicitl) dedaring Point pts = new Point(1.233.5); does memory get allocated for the Point object and its two double values. Likewise. when a basicdatatype is used as a parameter in a method/function, the parameter is by value (a copyofthebasicdatatype ism ade and passed to the subroutine). In contrast, an object parameter is passed by reference. This means that basic datatypes, when used as parameters, are protected&om inadvertent change; object parameters mv not. As we continue exploring Java we shall see more of these di(fereuces between obncts and the basic datatypm. In bct, it is so importanh that an the basicdatatypeshavetheir

object equivalents: boolean, ~ char, short, int, long, fkmt, anddouble. Go to theJavaAPI referenceandhxokup double to seehowdouble

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selected. Use the mouse to move it into position then choose Select, Selections, then None to remove the marching ants. CEEusthsg fakes Sometimes you simply won't be able to get an image of exactly what you want. For example, some toolbars have buttons that are greyed out and it's impossible, or very digicult. to take an image of the toolbar with aU the buttons active. You can, however, create the

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up the Add Text dialogue. If you' re using PaintShop Pro 0 or higher, dick the Floating option button. Choose the font, size and other options, type your text in the area

marked Enter Text Here, and dick OK. The text will appear as a selection, surrounded by marching ants. Drag it into position and add

es depending on the background colour of

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tool. Click anywhere in your image to bring

then Drop Shadow. Choose a colow for the drop shadow (black or white are good choicPolrd Code:

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can then dick and drag at one other position on the line to even out the curve or simply Add arrow heads to your lines using the Paint Brushes tooL Set the brush width to the same width as your line and draw them with a Sourish!

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