Air Premia

Honestly, I would never fly Air Premia again.
It was a little over $200 cheaper than Korean Air and I wanted to be able to experience something before having an opinion. (LAX - INC)
Just pay the extra for a reputable company.

They changed the time of the flight 18 hours before the flight. My fault for not reading the email (I assumed it was an email to check in), but it made us go to the airport twice on the day of. Thank GOD it wasn't pushed up, because I would've missed my flight. (CHECK ALL EMAILS, because they will and can switch your schedule on the whim)

Also, arrive early, because they are clearly not favored by LAX. They are at ONE END of the airport.

Beyond that.... here are the lists of reasons why I, personally, would never travel with Air Premia, especially if you are traveling with a kid.

1. THEY ARE IMPOSSIBLE to contact. I emailed them once before the first leg of the flight and again after the first leg and I never got a response. Their American number is NEVER working (not Korea time, LA time). As an international airline company, I feel they should have a number that is reachable from all parts of the world, or AT LEAST respond to the emails, but no, they make it impossible for you to contact them.

2. They do not have access to TSA Pre-check and Global Entry. With a toddler and a million things to carry with your toddler, the fact that TSA Pre-check is not available is really annoying.

3. From Incheon, they did not allow my toddler and I to board after the Premier Economy. I don't want to sound entitled, but honestly, loading on the flight with a toddler, stroller, and many bags, the pure pressure to load and sit on a flight with a full line behind you is very stressful. They could clearly see I had a toddler and we were at the very front before they were calling the sections, but these people load you from the end of the plane (bigger numbers first) and would not let my Toddler and I enter because we were one number less than what they were calling (they called 26 and up, I was 25). By the time we got on the plane, people behind us was annoyed that my toddler was walking slow and I had to put away a lot of our bags away before getting to our seats.

4. They give you attitude every time they pass by with a trash (INC-LAX). I had a toddler with many snacks and new toys to keep her busy and when they passed by, I would reach out to give them some of the trash and they would give me this look of annoyance. By the end of the flight, I didn't even bother giving them the trash because, if they are going to be attitude-y about wanting to clean the space and honestly, help them with the trash, why bother?

5. Soap was out 4 hours before take off and no one bothered to refill it (from LAX to INC)

6. The My Flight schedule and the actual schedule for their services was off by over 1.5 hours. (LAX-INC)

7. Their system does not tell you the current time of the departure and arrival city. They only tell you what time you are arriving and the city, distance traveled, and time left. I flew many airlines and never encountered this. I wanted to see what time it was and it was never available anywhere on the screen, you have to check your phone.

8. Their food portions are really small. The first leg of the trip, all the food was reallllly salty (LAX-INC), like inedible salty. The second leg of the trip, the seasoning was aight, but it was just horrible.

9. You won't get anything but water and coffee unless you pay. And they keep announcing duty free advertisement to try to make you buy things from their magazine and their food/snack cart (I don't think Korean Air has been doing this for years... or if they do it, they do it subtly). It was like riding a plane from the early 2000s, where they only like you for purchasing things on their plane.

10. I bought wifi as soon as I got on the plane and they said it wasn't working and the wifi kept going on and off. Every time I tried to use it, they wanted me to pay again, so I contacted the FA and asked them what am I to do? I still had a lot of data left to use and they told me to contact Air Premia for a refund (did I mention, their customer service is literally non existent?) I just blew money to use internet for like 5 minutes. I wouldn't buy Wi-Fi with them, their system sucks.

11. The only reason why I gave them a 2 star is bc their leg room is decent and the first leg of the trip (LAX-INC), the FAs were super nice and welcoming.

Overall, I would never EVER fly Air Premia again and I don't recommend it for anyone. Just pay the slight extra for customer service you deserve and the comfortability for the travel you planned. Honestly, a flight is the beginning and end of the trip, if it's horrible, the trip itself can become a bad memory. Don't let a flight be the ruin of your vacation.

Disappointed.
It's a budget airline. I DO NOT recommend if your flight time is more than 6 hours. the $300 savings you get (LAX-ICN) is not worth it if you have access to lounges from other mainstream airlines.

1 - The food is horrible. Portions are small. The congee (jook, or more appropriately jjan bab if you've served in the ROK army) is nasty. They made it deliberately salty to save on passing out single serve soy sauce
2 - The staff is inexperienced. I could only see 1 or maybe 2 staff with experience. The rest of them were as if they were just out of high school.
3 - These staff is focused more on selling you Duty Free items (that are about 25% higher price on average compared to KAL or Asiana DFS). I asked for a glass of water and they told me it was not time for that service, and to wait. Meanwhile, they were busy selling duty free items. I had to wait over an hour to get a cup of water.
4 - You have to pay for everything, including OJ and of course alcohol. Good thing we ate at the terminal before boarding.
5 - The website sucks!!!!

I do want to point out a couple of positives. The planes are new, so that's pretty nice. Also, although the staff is mostly inexpericed (to save costs), they are very friendly.

I would not recommend flying on AirPremia for long haul flights. I'm also afraid that they might start charging for the use of their bathrooms to maximize their profits.

I've seen the bad reviews, and my sentiments are the same, so no need for me to repeat what has been said. I will add that I use a particular card for travel-related expenses only, and shortly after I booked 3 tickets with this airline, my credit card was compromised. I had to go through the hassle of canceling and getting a new card with the issuer. It could have been a coincidence, or there could be something more sinister here. Next time, I'm sticking with a more reputable airline with a better track record of servicing its customers and protecting customers' information.

Air Premia was so amazing! The customer service is top-notch. We had a connecting flight in Seoul and without the flight attendants and supervisors, we would have never made our connecting flight to Bangkok. Their staff went above and beyond for us to make sure we made our connecting flight (which did include the staff members escorting us through the airport to get us where we needed to be quickly). I have never received this level of service before and we are so thankful for the staff at Air Premia.

Also, the premium seats on the flights were very spacious and comfortable. Everything about trip was great on this airline. I highly recommend giving them a try.

I hate to leave a review prior to my flight even departing, but their customer service (or lack thereof) has prompted me to do so. I have been trying to change my husband's return flight for the last 3 weeks now, and for a company that claims all can be done on the website- their website is not capable to. It seems like whoever structured this website is not aware that there is a KNOWN ERROR when it gets to the payment portion (not to mention the glitches during the change schedule process where it's unable to find my reservation unless I restart the process at least 2x). I called their USA Line and they told me to contact the Korean line after 5pm; when I contact the Korean line, I only get 3 pre-recorded messages and none of the options allow me to speak to an actual agent or rep. I just sent an email to their salessupport@airpremia.com, after one of the USA reps finally gave me this contact. She said it should take about 24hrs to receive a reply. I will update this review once I do.

Back to the error message I am getting for trying to change my flight:

Once I get to the payment portion, the following error pops up in a separate window: "could not execute statement; SQL [n/a]; nested exception is org.hibernate.exception.DataException: could not execute statement"

After entering what kind of error this is in chatgpt, this is what the response is:

This error message indicates that there was a problem executing a SQL statement using Hibernate, a popular Object-Relational Mapping (ORM) framework for Java. The error message has a few components:

"could not execute statement" - This means that the SQL statement that was attempted to be executed failed for some reason.

"SQL [n/a]" - This part of the error message would typically display the problematic SQL query. However, in this case, it shows "n/a" because the actual SQL statement is not available.

"nested exception" - This indicates that the current exception is caused by another underlying exception.

"org.hibernate.exception.DataException" - This is the type of the underlying exception, which is a DataException. It usually occurs when there is a problem with the data being used in the SQL statement, such as a type mismatch, constraint violation, or incorrect value.

To resolve this issue, you should look for more information about the underlying DataException. Check the stack trace or logs for more details on the specific error message and the problematic SQL statement. Once you've identified the issue, you can fix the data or adjust the SQL statement, Hibernate mappings, or Java code accordingly

If ANYONE from airpremia TECH can see this review, please use this advice and fix your script so that customers can make the changes needed to their flight without having to go thru hoops to get ANY customer service. Clearly you're not setup to handle ANY Type of customer service, so this would be highly appreciated.

I am hoping they honor the Flight change amount that I've been seeing, because if it goes up in price because no one can fix their mess in time before rates go up then I will DEFINITELY not be flying with them again.

Good airlines and flight crew, but customer service is just plain terrible.

Honestly, I'm left a bit speechless by the customer service team's attitude, especially since they are a new airline.
They made a mistake while explaining a booking - kept on saying our flight was on a different day despite the ticket saying otherwise.
When my wife corrected him, he turned extremely unprofessional and hung up on her.

Would you trust them with your expensive vacation plans?
Not sure much else needs to be said.

Do not fly with this airline.
New airline new aircraft very kine employees but they running and handling business as very amateur. visit there web site you'll find out why I say this. The system is not ready yet. They blame whether for air plain maintenance not ready to fly. My wife has to stay in a hotel on her own expenses for two days to get the final fly.
No notification before the fly canceled. No answer the phone. Horrible service and management.

Just flew ICN-EWR route round-trip.
EWR-ICN route was uneventful (could have been 5-star rating).
However, ICN-EWR was troublesome.
IFE, not much choice to begin with, just did not work.
About 45 seats were affected despite 2 attempts to reset the entire system.
Flight attendant kindly offered a free WIFI coupon, but WIFI was not working either.
Food was excellent and seats were comfortable (I got premium economy), but 14 hrs of limited IFE experience was a quite a torture.
I realized later that their customer service actually did not exist.

Hope they will fix the problem soon.

I flew with Air premia from LAX to ICN.
I was extremely disappointed with this airline.
I will fly with other airlines next time unless Air premia is at least 1000 dollar cheaper

Pros:
Slightly cheaper than other options
above average legroom

Cons:
Extremely limited entertainment option (You get about 10 Korean movies to choose from), no music, no wifi

Earbuds fell apart as soon as I unwrapped it.

No basic stuff like disposable toothbrush and toothpaste. They don't carry the basic stuff for "safety" reasons.

If there are 300 passengers, they load only 300 servings of food per meal. No extra meals are possible. They ran out of food early on, so I had to get fish (I hate seafood). They don't give you napkins. Their tray is round and slides down easily on the seat table.

Did I say their food sucks? Main dish and a side. That is it.

Dirty restrooms (flight attendants don't do any cleaning).
Restrooms have soap only. Nothing else.

From ICN, Air premia printed my last name two times. I had to go back from the security line to the Air premia counter. The manager I spoke with told me I must have put my name two times during my reservation. He is dead wrong because I never put my last name two times. It is their system that is messed up. I had to correct his attitude.

No online check in available. Everybody has to check in at the counter. Lines are slow.

No grouping for boarding. Very chaotic boarding procedure. Their boarding is basically... business class first and then the rest. The line was insane.

You cannot book and pay for air Premia flight on their website. After entering credit card info you go to Eximbay website to pay. They send a verification code to a phone number ending in "0222". Who's phone is this? When you send Eximbay a question they reply they only process payments and don't send txt msgs. Well you need the verification code to continue. Then you call +1 213-221-3786 customer service at 930am PST and it tells you their business hours is 9am start but no one answers the phone and you only have 3 automated options for pre recorded messages. Is this airline for real? It's a joke and not ready for prime time "airline"

This is what you get from Eximbay. So why is Eximbay asking me to enter the verification code they sent to xxx0222??

Tara (Eximbay)
Feb 13, 2023, 15:20 GMT+9

Hi,

First of all, Thank you for contacting Eximbay.
We are Payment Service Provider.

We only provides merchants with the ability to accept card payments securely over the internet.

So, We don't handle the goods and we are not authorized to send code to your smart phone.
Eximbay has no authority to deal with your request.

Please feel free to contact us for more information .

Thank you.
Eximbay.